Road Runner Sports

kspohr 

on BBB

4 years ago

Road Runner Sports makes it very difficult to cancel membership. The only way to do so is to call the company using an (855) non toll-free number (you cannot cancel membership on their website). The phone wait time is very long and there is no indication of where you are in the phone queue. This business practice strikes me as dishonest since the company does not inform customers in advance that membership cannot be canceled online. 

EricH 

on BBB

4 years ago

They have got my order wrong. Every. Time. The website charged me multiple times after it said the order was not processed. Yes they have rewards but its not worth it. Ordered shoes on 6/8/21 . Still havent heard if I am getting my shoes. Not worth it. 

Leah M 

on BBB

4 years ago

Road Runner Sports signs people up for the ******************* without the individual knowing. They then will charge a $39.99 recurring fee on your credit card. I never signed up for the *********** and should not have been charged. If someone isn't paying attention, they will get charged annually and might not notice. I find this to be a very sneaky business practice. How much money is this company making through these fees that people don't pick up on? They said that they would refund the fee and stop charging me. I will w... read more

Omar A 

on BBB

4 years ago

I have been a client for a long time and used to love the Bellevue location, and I'm a VIP member with Road Runner Sports. I visited the Bellevue store on June 1, 2021, with my wife and needed help with shoes, and we informed the customer service representative of her unique condition where one foot is a size and a half larger than the other. The customer service representative informed us in a very unprofessional manner that the policy of selling two different size shoes as a pair has been canceled. He refused to listen or ... read more

robyn 

on BBB

4 years ago

This company has very bad business practices. They charged me and countless others $39.99 for a VIP membership that I did not authorize. How in the world is this ok? They are crooks. Buyer beware. Don't buy anything from this company!!!! 

Abraham F. 

on BBB

4 years ago

I ordered a pair of shoes for $146. That is a substantial amount for my account, but I needed them for work. During the delivery. A hurricane hit my area (Florida) and I did not receive the product. After a week I called customer service for a resolution. I fully expected a quality experience from this company that I was a VIP member of. To my surprise, I was told to wait a few weeks to give the company a chance to retrieve or find the product. I agreed. After sometime, I called back and asked for a refund or for a new produ... read more

Max A 

on BBB

4 years ago

Roadrunner sport company is so unprofessional and it might be a fraud company . As a first time buyer I tried to order online which I could not add my shipping address and called placed my order giving my credit card information for payment they had two pending charges from one purchase on my credit and and after three days send an email saying my order is canceled but trying to charge my card. I called so many times they just waste my time putting me on long hold and not resolving the matter. The customer service people are... read more

Heidi E 

on BBB

4 years ago

ordered a, new to me, brand of shoe from RRS. They arrived 14th of January 2021. As an avid runner, it doesnt take much to know if a shoe works...so I put them on for 24 minutes, on my treadmill. My feet ached. I immediately boxed them up and returned them the 19th, MLK day was the 18th, so no mail or it would have been a day sooner. After 2 weeks, no refund and no response...I contacted them. I was told these were being returned to me because they were used. $129.95 **** ******* shoes, in my possession 5 days and worn 24 mi... read more

Irina H 

on BBB

4 years ago

Placed an order in July 2020 based on expectation to receive order within days, as stated on their website. Order confirmation email revealed that actual shipment and delivery will take weeks! Called and canceled order, including their membership. CSR confirmed on the phone that order was canceled, yet no cancelation email sent. Now in January 2021 received a surprise charge of $39.99 for their membership, which I never authorized! Now I am trying to get my money back. Terrible. Regret ever ordering from them.