Road Runner Sports

Yukari W 

on BBB

4 years ago

Fraudulent business. I was charged $59.99 membership which I never authorized (they say I did in a fine letter in somewhere when I purchased a pair of running shoes). I emailed twice and never got a reply. I called and waited 20 minutes then disconnected. I finally got someone. They never accepted their responsibility. 

Ty 

on BBB

4 years ago

I had a great experience with ordering, and got a good deal on some great shoes. My problem is with the cancellation of their VIP program. You can opt into the program for a $3.99 3-month trial. I opted in, as it came with benefits, and planned to cancel right away. I learned right away that the only way to cancel is to call them. This is an absolutely ridiculous policy that is inconsiderate not only of my time, but more importantly inconsiderate of those with speech disabilities, the hard of hearing, and those with social a... read more

Dale H 

on BBB

4 years ago

Ordered a pair of running shoes. Shoes never arrived, so contacted Roadrunner Sports 3 different times, talking to customer service. Three weeks after the shoes were ordered, shoes still have not arrived. Roadrunner has not taken any initiative to contact us, but they sure like to email promotions and advertisements. Never received the shoes and will have to contact our credit card company to cancel payment. No help from customer service. We are cancelling our ********************** with them, and we will never do business w... read more

Steve R 

on BBB

4 years ago

Fraudulent business; impossible to cancel $39.99 unauthorized yearly membership. This company is quite literally committing blatant theft. 

steven l 

on BBB

4 years ago

Same experience as everyone else is posting. It is impossible to cancel the $39.99 membership. They do not allow you to cancel online and give you a phone number to call but the wait times are ridiculous. This is a terrible business practice and I find it shady and dishonest. The stores are also run very poorly which is why I want to cancel the membership. 

Moira M 

on BBB

4 years ago

I purchased $8 worth of gels for running from Road Runner Sports. A few weeks later I had a $59.99 charge on my credit card. I thought it was fraudulent and called my credit card to dispute. It was some sort of *** membership recurring charge that I did not authorize while I was in the store buying my gels. I didnt receive any sort of email or any other correspondence about this membership from Road Runner Sports. I wouldnt even know it existed (or how to cancel it) if I hadnt gotten a text alert about the charge. I will nev... read more

kspohr 

on BBB

4 years ago

Road Runner Sports makes it very difficult to cancel membership. The only way to do so is to call the company using an (855) non toll-free number (you cannot cancel membership on their website). The phone wait time is very long and there is no indication of where you are in the phone queue. This business practice strikes me as dishonest since the company does not inform customers in advance that membership cannot be canceled online. 

EricH 

on BBB

4 years ago

They have got my order wrong. Every. Time. The website charged me multiple times after it said the order was not processed. Yes they have rewards but its not worth it. Ordered shoes on 6/8/21 . Still havent heard if I am getting my shoes. Not worth it. 

Leah M 

on BBB

4 years ago

Road Runner Sports signs people up for the ******************* without the individual knowing. They then will charge a $39.99 recurring fee on your credit card. I never signed up for the *********** and should not have been charged. If someone isn't paying attention, they will get charged annually and might not notice. I find this to be a very sneaky business practice. How much money is this company making through these fees that people don't pick up on? They said that they would refund the fee and stop charging me. I will w... read more