Road Runner Sports

Chris G 

on BBB

3 years ago

No stars for this company, I can never get ahold of anyone to cancel VIP Membership. Stay away from this company and doing business with them. Nothing good will come of it. Poor customer service overall. 

David G. 

on BBB

3 years ago

Had purchased a pair of shoes in store and ordered online back on 11/02/2021 and have waited over a month for product to arrive by mail and have not received anything. I called and spoke to customer service and was on hold for almost 1 hour then finally got a hold of a representative, they claimed that they still have not received my order to ship out to my address, when I asked to please get some type of credit they placed me on a brief hold and accidentally unmuted me and I heard the representative laughing with someone el... read more

Mary Jo B 

on BBB

3 years ago

Worst customer service I have ever received. I will never purchase from them again. There is no way to talk to anyone there. Horrible. 

Frank T 

on BBB

3 years ago

SCAM SCAM SCAM. They just want your credit card so they can add charges never disclosed during an online purchase. They also want to charge annually for the *** membership once they have the card. They will not answer their phone. I have been waiting over an hour and a half. Unfortunately, I have to leave a 1 star rating. 

Mary Jo S 

on BBB

3 years ago

Placed an order with Road Runner on Nov 24, 2021--shoe was in stock. Didn't hear anything for 2+weeks --followed up (after waiting on the phone for 75 minutes) to find out the order was cancelled--I was not notified. Was told they were putting in a new system--I requested an email with the credit and to credit my VIP membership. This is unbelievable---Do not purchase from Road Runner 

Maryellen S 

on BBB

3 years ago

The sign you up to a VIP auto charge without consent. They then will not answer phone calls or answer emails if you attempt to cancel. When you order shoes they charge but weeks go by with no shipping. I don't understand how this business is legal. 

Brandon N 

on BBB

3 years ago

I have spent many hours trying to get them on the phone, over numerous days. They are never available so I can't submit a return, or cancel my membership. 

Gennadiy V 

on BBB

3 years ago

Just avoid them. Wife purchased Roll Recovery R8 massage roller ($100+). They slapped "VIP membership" without our consent and disclosing membership terms and fees. The roller is too tight (we tried just once), so we called and notified them about the return (they provided a return label in the box). We shipped back everything in the original box. In a week, we received the item back. Called again. After 25 min waiting, we talked to a lady who was trying to be helpful but could not explain their return policy and why the ite... read more

SDenn36 

on BBB

3 years ago

I had simply wanted to exchange size 8 shoes for size 8.5 and thought the *** perfect fit promise would make this easy. I could not have been more wrong..Strike 1: Their returns are not free because they will try to take the **** $ of postage out of your refund. They will also go through every possible tedious stretch of words to turn around and say this is not actually what there websites promises. Strike 2: The box the size 8.5 replacements arrive is completely smashed and turn up. I guess the shoes were okay, but this pla... read more