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Road Runner Sports
- Shoe Stores
- Kent, WA
About this business
For over 35 years, Road Runner Sports has been the expert in helping you find the best fitting running, walking and training shoes. Run in to experience the PERFECT FIT ZONE and its ground-breaking fit analysis that reveals your perfect-fitting shoes, performance socks & custom made insoles. Become a part of our VIP Family and you'll receive amazing benefits; 10% instant savings every day, earn 5% in Rewards Cash on every purchase and test run your gear for 90 days with your Perfect Fit Promise. We're also deeply rooted in o... read more
Location details
Station, 444 Ramsay Way, Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
So dishonest. They don't give you your money back when you return any items. You are stuck when you return the item and they(ROADRUNNERSPORT) WILL NOT give you back a refund. PERIOD Roadrunnersport=shysters
This company does not have the consumer's best interests in mind. I ordered a pair of sandals, they did not fit and were terribly uncomfortable (woven leather between the toes never is). I tried them on, immediately put them back in the box and requested a return label. Company takes more than 25%, charging both return shipping and a penalty because the sandals showed "significant wear and dirt". I literally sat, put on sandals, took back on and put back in box. This is a fraudulent claim. Further, the company refuses to cre... read more
1 start is truly not low enough for this company. Their customer service is terrible unlike I have never experienced. Like others have reviewed, I ordered the wrong size and required an exchange. I was told to purchase another pair of shoes and would be reimbursed when they received the incorrect size back. I was charged for the second pair of shoes and 3 weeks later received the incorrect size shoes in a bag via mail with a crumpled up print out stating the shoes were "worn" and therefor not eligible for return/exchange. I ... read more
The worst customer service I have ever experienced. Used their included return slip and label, yet they said that shouldn't have been included in the package and they no longer process returns in that fashion so failed to return the amount to my credit card. After weeks of calls and emails they stopped responding to my emails, and I never got my money back after they got their shoes back. Ended up having to file a complaint with my credit card company. Never again, buyer beware.
Same as countless others. Was signed up for VIP membership without my knowledge. What a dirt bag company. Now i have to cancel my credit card since it doesn't seem anything stops the charges.
I have been a runner for 40 years and have run endless races, 5K, 10K, 1/2 marathons. I know shoe etiquette when trying a new shoe. I ordered the Hoka Clifton from Road Runner, 3/14/2020. I received the shoe 3/19/2020. I tried shoe on twice, with socks, never leaving my home. 3/22/2020 I returned shoe, which was received 3/27/2020. Shoes were returned to me as "worn". They informed me if I joined the VIP program for $199 I could return the shoes. If trying on constitutes wearing they should state so. I never got any response... read more
Be warned this place advertises that they have a 90 perfect fit guarantee, but it is only available to people that become VIP rewards members. They make no mention of this when you are checking out on there website. The only thing that keeps coming up about the VIP program is that you save x% when you join. They make no mention that the 90 guarantee is tied to the VIP program and the only place that it appears to mention it is on the page with there return policy. So be warned if you test run on these shoes, like there 90 da... read more
Yesterday my credit card was charged $39.99 for VIP Membership I didn't enroll in. I am not a regular customer and bought shoes once in 2019. This is fraudulent and uncalled for. It is sad to see so many reviews of the same issue. This has to stop as RR is committing unscrupulous acts, unwittingly.
Customer beware! Misleading claims on website clearly show FREE SHIPPING ALWAYS but that is NOT true on returns! If you look ONLINE at their return policy there is a line that states: Apply the provided UPS Return Label* on outside of package. Be sure to cover any previous shipping labels. Do you see that little asterisk following the word label? Well if you look down below in tiny print next to the asterisk it states:*Return credit is deducted by $9.89 to cover the cost of return shipping charge. So how exactly does this fa... read more
Frequently asked questions about Road Runner Sports
How is Road Runner Sports rated?
Road Runner Sports has a 4.3 star rating with 1,256 reviews.
When is Road Runner Sports open?
Road Runner Sports is closed now. It will open at 10:00 a.m.