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Road Runner Sports
- Shoe Stores
- Kent, WA
About this business
Location details
Station, 444 Ramsay Way, Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I wish I could have given a "no star" rating.This has nothing to do with the store itself, BUT the annual VIP membership fee and cancelation.I canceled my membership back in 2016. Yet I have been getting yearly "increasing$" charges to my credit card. I even went to the extent to change my credit card number though somehow Road Runner Sports was still able to charge on my new number even though I have not been set foot into the store since 2016. The past 3 years I got a little smarter and have text message alerts for charges... read more
Scam! Scam! Scam!Bogus VIP membership they charge you $39.99 for, 5 or 6 months after your initial purchase.Sit on the phone for ever, trying to get it cancelled. Complete scam, and deceptive marketing practices.They should be shut down, or legal action taken.
Horrible customer service when I tried to return a pair of Hokas that had the rubber inserts on the sole separating after 3 weeks of walking. Never ordering from this company again.
Wow, this was the worst. Deceptive business practices. Returned (on my own dime) shoes that were two small, and they were sent back to me. I had to call customer service and they said shoes had been worn (they were not) and the only way I could return is if I payed for VIP membership. CS agent confirmed they would send/email me a return slip and I had him confirm 3 TIMES that a refund would be applied. Two weeks later nothing, and I went online with a follow up request. Still heard nothing. Called CS again and found that whi... read more
$1.99 Six month membership is actually only 5 months - it automatically renews for $39.99 after 5 months.
This was my firs time shopping with Road Runner Sports. I purchased some running shoes and the *** membership. They gave me a delivery date but didn't even have the shoes in stock. I asked them to cancel my order and give me a full refund. They refused to refund the *** membership fee and I had to file a credit card chargeback to get a full refund. Also, their hold times to speak with someone was 30 minutes.
Awful customer service. I have been a customer done ****. I am done. I ordered shoes on April 14. Its June and I still dont have them and they dont care.
Kind of disappointed with their online ordering. Ordered and paid Friday morning for Hoka SPEED GOAT 4. Website showed closed on Saturday. Called them Wednesday clerk said shipped but no tracking. Called a second time Friday they said order was canceled for out of stock and would credit my card and return VIP points. *****************************
A COMPLETE RIP OFF - I don't have an account and they are charging my credit card. When I gave them my phone number and email address they couldn't find an account. To find the account they said I needed to give them my credit card number. COMPLETE THIEVES!
Frequently asked questions about Road Runner Sports
How is Road Runner Sports rated?
Road Runner Sports has a 4.3 star rating with 1,299 reviews.
When is Road Runner Sports open?
Road Runner Sports is open now. It will close at 7:00 p.m.