Road Runner Sports

Luann A. 

on BBB

3 years ago

Horrible customer service for rewards customers. I have called various times to speak with a representative and you are left on forever hold. No one ever comes on the line to assist you however you hear numerous announcements about how important you are as a customer and a recorded message from the *** indicating they have a staffing shortage (everyone's excuse for everything these days). If you address your problem at one of their retail locations they don't want to hear about it and direct you to the customer service line.... read more

Kayo A 

on BBB

3 years ago

I have order a pair of shoes and signed up for their VIP program. The shoes didn't fit well so I returned and received the email saying they had received it in mid January 2022. They said it'd take them 4-6 days to process the refund, but it's mid March 2022, I still have not see the refund I tried emailing them but I haven't heard back. I tried calling them but it's a long wait. Today I waited 20 mins and hang up.If I don't hear from them soon, I'd have to get a refund through my credit card company. 

Susan B 

on BBB

3 years ago

Absolute worst corporate customer service. Charged for a ********************** upgrade I never authorized, Received a cred and then charges a 2nd time, which they deny. It is clearly on my bank statement, but they are trying to blame my bank. Sent emails to the president of the company but no response. While the people in the store at ************ are great, their corporate office are liars and have zero customer service. They are ripping people off and seem to think it's ok! It's not! Used to be an awesome company, but now... read more

S. F 

on BBB

3 years ago

A Very Frustrating Shopping Experience I drove quite a way to their large store in *********. They did not have the shoes in the brand I wanted in any style of my size. The salesperson brought me other shoes and then left to help other customers. I waited, waited, waited. He did not do a good job of communicating that he was leaving me on the bench for ***** min to sit while he rang up other customers. He did not offer to check their other store, tell me when stock would be in, or communicate why he took off (and that, basic... read more

Melissa H 

on BBB

3 years ago

I ordered two pairs of shoes from Road Runner Sports online because I had a $50 discount from activeadvantage.com. I had never shopped at Road Runner Sports and was excited to see what they had. The total for the two shoes was approximately $165. I received the first pair and the second pair are still on their way. I noticed that I had a total of 4 charges on my CC totaling approximately $188. I called Road Runner to question the charges and I was told that they do not honor the discount from ActiveAdvantage and I received a... read more

Dave J 

on BBB

3 years ago

After being bullied at the ******** ** store I wanted to cancel my VIP account and get a refund. 10 days later and customer service claims that they sent the refund but my bank shows they did not. I had to file a dispute with my bank. We will see how easily this gets resolved. I with I had looked at the BBB listing for this company before signing up. 

Jeffery G 

on BBB

3 years ago

After a recent visit to Road Runner Sports physical store in *********** **** I discovered that I had been signed up for a Family membership plus account. I never authorized such an account or the $59.99 charge they placed on my credit card. I have been a VIP member for going on 15 years. This was the old VIP membership where there was a one time $20 fee...NOT recurring fee! I called Road Runner and was told that they would remove the charge and cancel the membership but I am suspicious as to whether this will in fact occur.... read more

Josh G 

on BBB

3 years ago

I am a rewards family member plus And you get free shipping to your house and free return shipping and I was charge returned shipping for my first order and then again for second order and I didnt even wear the shoes . Called customer and was told I would get a free shipping label and wouldnt be charge since they charge me already for my first order in the return .. Never doing business with them again and my sister was a customer of theirs for a long time . The website doesnt work very well and Very un happy !!!!! 

Ty A 

on BBB

3 years ago

I ordered a pair of shoes that didn't fit, they said I could return them and get a refund. I sent them back and now they are saying that I can't get a refund, only a store credit. I do not appreciate being lied too. This is the worst company that I have ever dealt with. Stay away from this company. By the way, these weren't cheap shoes, they cost over $150. I guess I'm out of that money.