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Rosati's Pizza
- Pizza
- Louisville, CO
About this business
Location details
1067 Courtesy Rd, Louisville, CO, 80027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 11:00 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 10:00 p.m. |
Love the food. Amazing Chicago pies. The one and only thing I would have hoped to change. My food was left on the porch. No call. No doorbell. No knock on the door. At least let someone know their food has arrived.
Business response:
Thank you so much Brandon! We are so glad you love the pizza, and it’s always awesome chatting with our fellow Chicagoans, as you can definitely appreciate what we are trying to bring out to this area. We apologize that the driver didn’t let you know they were there. It’s our policy to knock or ring the doorbell before we leave food. I’ve also called customers if I’m not sure the bell rings. It’s definitely something we can go over again with our drivers. Thanks for letting us know. Mention this response and my name and we ... read more
Love the food. Amazing Chicago pies. The one and only thing I would have hoped to change. My food was left on the porch. No call. No doorbell. No knock on the door. At least let someone know their food has arrived.
Business response:
Thank you so much Brandon! We are so glad you love the pizza, and it’s always awesome chatting with our fellow Chicagoans, as you can definitely appreciate what we are trying to bring out to this area. We apologize that the driver didn’t let you know they were there. It’s our policy to knock or ring the doorbell before we leave food. I’ve also called customers if I’m not sure the bell rings. It’s definitely something we can go over again with our drivers. Thanks for letting us know. Mention this response and my name and we ... read more
As someone who has sat in a pizza place right off Michigan Ave. In downtown Chicago (Gino's east) and had real Chicago deep dish pizza, I have high standards but have always had them met by the other Rosatis in Thornton. This location is closer so we gave it a shot. I was disappointed! The guy at the counter was friendly and nice and even gave me a little history into the place. I ordered a Chicago deep with Italian sausage and giardinara and a thin mushroom and green pepper which was fine. The Chicago had NO giardinara on i... read more
As someone who has sat in a pizza place right off Michigan Ave. In downtown Chicago (Gino's east) and had real Chicago deep dish pizza, I have high standards but have always had them met by the other Rosatis in Thornton. This location is closer so we gave it a shot. I was disappointed! The guy at the counter was friendly and nice and even gave me a little history into the place. I ordered a Chicago deep with Italian sausage and giardinara and a thin mushroom and green pepper which was fine. The Chicago had NO giardinara on i... read more
Sorry to say that this place is just too new and the staff, while good intention, are completely overwhelmed and understaffed. I will not be returning. Quoted 30 minutes I'm still waiting 90 minutes into this nightmare. If you are the franchisor of this Louisville location. I'd step up your game or you'll be closed by next year.
Business response:
Hi Carl, Thank you for your feedback. We apologize for the long wait times, it is not our policy to have you wait longer than intended and we are always trying our best to work on it. We can definitely offer you a credit towards your next order. We will send you a direct message with information about that. Thanks again.
Sorry to say that this place is just too new and the staff, while good intention, are completely overwhelmed and understaffed. I will not be returning. Quoted 30 minutes I'm still waiting 90 minutes into this nightmare. If you are the franchisor of this Louisville location. I'd step up your game or you'll be closed by next year.
Business response:
Hi Carl, Thank you for your feedback. We apologize for the long wait times, it is not our policy to have you wait longer than intended and we are always trying our best to work on it. We can definitely offer you a credit towards your next order. We will send you a direct message with information about that. Thanks again.
Rosati's is my family's favorite pizza place. The deep dish pizza is amazing & worth the wait, in my opinion. However, they need to address their issues with delivery. The past 2 orders have had a wait time of nearly 2 hours, with one order being burned and one order was not complete when delivered. The burned order was rectified, but our last order was never addressed, as their phone was busy for the hour that I tried to call. Paying close to $100 for an order and have it not be correct is too much of an inconvenience.
Rosati's is my family's favorite pizza place. The deep dish pizza is amazing & worth the wait, in my opinion. However, they need to address their issues with delivery. The past 2 orders have had a wait time of nearly 2 hours, with one order being burned and one order was not complete when delivered. The burned order was rectified, but our last order was never addressed, as their phone was busy for the hour that I tried to call. Paying close to $100 for an order and have it not be correct is too much of an inconvenience.
How is this place even 3.5 stars?!? Just the worst pizza experience ever. Had to call 3 times to place an order. 1st time someone picked up the phone but they clearly just put it on the counter. I waited for 5 min (literally) then hung up and called again. 2nd time they asked if they could put me on hold. I said yes then they hung up on me. 3rd time I finally got through someone and it was like taking organic chemistry class. Absolutely painful. First of all they have some super antiquated phone system that sounds like the... read more
Business response:
Hi Lilly, and thank you for taking the time to review us. I apologize for the phone issues, this is the first I’ve heard of it so it helps me look into the problem so it does not happen again. You can also order from our website rosatispizza.com. We are a small family running this franchise and are very proud to bring Rosati’s to the Louisville area. After only being open for 2-1/2 months, we are trying our best to fix any issues that come up. Thanks again for taking the time to review us.
Frequently asked questions about Rosati's Pizza
How is Rosati's Pizza rated?
Rosati's Pizza has a 4.2 star rating with 1,598 reviews.
When is Rosati's Pizza open?
Rosati's Pizza is closed now. It will open at 11:00 a.m.