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Roto-Rooter Des Moines
- Plumbing
- Grimes, IA
About this business
Location details
4005 S.E. Grimes Blvd, Grimes, IA, 50111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Exceptional experience replacing our water heater! Constant communication with Jim kept us in the loop the entire day (having called 4 others that never got back!), a free assessment to verify they could work with our situation, and going above and beyond to find the equipment and get the job taken care of that day, despite having already agreed to coming the next day. Andy Ness provided hands-down the BEST plumbing experience we have ever had, blending professional efficiency with his VERY friendly and warm personality...se... read more
Staff is extremely helpful. Would recommend!
I wrote a review about Rome and Jim doing a bate and switch on two seniors, yet I never saw it on the website. I assume they erased it. Overcharged and was not upfront and honest.
I'm extremely disappointed with my recent experience with Roto-Rooter. I hired them to install a new garbage disposal, but the technician did not install it correctly. Immediately after the installation, I noticed leaking and brought it to the technician’s attention before he left. He told me he couldn’t tighten it any further and claimed the small drip was likely just leftover water. That was not the case. After he left, a large amount of water leaked into the lower kitchen cabinet because the garbage disposal was not prope... read more
we were a bate and switch. Plumber comes out and we get to know him from a few jobs. We have a problem with hot water. Rome the plumber comes back with an estimate of $4300 from Jim the manager. Two day job, two guys. Later they say $2300 Rome can fix one day. Rome comes, 4 hours, hot water kitchen, but now slow in bathroom. Never fixed. Credit charge fee of 4%. Two old seniors taken by Jim and Rome, one gets you to like and trust, and then he says up to his manager. $575 an hour for a mediocre job. Do not trust. Should be a... read more
I found my receipt doing year end clean up. I should of complained right after but I get intimidated. On 11-8-22 service man JA-134 came to unplug my toilet which clogs everytime you have a BMW. JA came in like a tornado arrived 3:20 pm left 3:30 pm (and left dirty water from the toilet on bathroom floor). So I literally paid $117.70 not for a fixed drain but for nasty spill left on my floor. This is what he wrote: augered stool, line open, No Guarantee.
I told them the sump pump wasn’t working. They sent out someone without any sump pumps and charged a service fee. Sent out next guy he charged $100.00 more then the quoted price. He tracked grease all over our carpet and and kitchen floor. He also left a grease mess in the basement. We spent the next 2 hours trying to get the grease out of the carpet. DO NOT HIRE THEM!!!
Paid $240 to have a job half done. 2 weeks later problem wasn’t solved and they wanted to charge me again to do the job they should have done the first time. Told them main line was clogged and tech only snaked 30ft. Had another company come in for $140 and snake the entire line out to sewer. Roto Rooter is a joke of a service for that price. Will never return and will let everyone know not to use them.
When they finally got there it was a quick thing. The guys were nice. The whole “we will be there between 8-4” really isn’t the way to do things anymore. I took today off and then didn’t receive a call until 4:10 and they showed up at 4:20. A complete wasted day off of work. I know they have some sort of an idea of what order they are seeing their customers. Giving them an 8 hour time frame is absolutely ridiculous. Call within a two hour time frame makes way more sense. The next thing is, I don’t like that there aren’t card... read more
Frequently asked questions about Roto-Rooter Des Moines
How is Roto-Rooter Des Moines rated?
Roto-Rooter Des Moines has a 4.4 star rating with 513 reviews.
When is Roto-Rooter Des Moines open?
Roto-Rooter Des Moines is open now. It will close tomorrow at 12:00 a.m.