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Round Rock Nissan
- Round Rock, TX
About this business
Location details
3050 North IH 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Risk of waiting in long line, take customers out of order. This is the second time this has happened to me. A few years ago, I stopped going here for service because the check IN/OUT process was so slow, and they dont process customers first-in-first-out. It appears random. So we've been making the drive to Town North Nissan. After a few years, we decided to give them another chance. So, experience was exactly like a few years ago. Walked in, only guy at the counter. One agent saw me, finished up another customer, didnt say ... read more
Business response:
Thank you for allowing us the opportunity to address the concerns you raised about your recent visit. Your business holds great significance for us, and we genuinely trust that we have successfully resolved the matter to your utmost satisfaction. Should you require any additional support in the future, feel free to reach out. Your ongoing satisfaction remains our foremost priority, and we are readily available to assist whenever you may need us. We appreciate your trust and patronage. Sincerely, Luis Cruz Service Director lc... read more
Had a tire that blew with only 8600 miles and my Rogue is only 6 months old. Unfortunately, I did not have the road hazard protection, but my husband was told that it would be covered under a 12 month warranty. An hour later, they called and changed their minds to tell us we would have to pay for the tire out of pocket. I needed the tire, so I told him I would bring my car to get the new one put on that afternoon. When I arrived, they told me it would be about 30 minutes. It was over an hour before I finally left. I’ve been ... read more
Business response:
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Called to check on a repair status on my car that was dropped off by the towing company, Dealership had no clue where the car was. Had to call back to tell the gentleman to go look in his lot and finally he comes back saying oh yes sir it’s here. Brand new vehicle less than 2 years old, broke down in the middle of no where at Sonora TX with a check engine light on and a malfunction sensor. Billed me $501 for a part that should have been covered under warranty. When asked the repair sales guy, he laughs it off by saying it’s ... read more
Business response:
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Frustrating having an appointment to have oil change only to be told that the time is “check in” time . Had to wait 2 hours for an oil change !! What is the point of arranging a time ! Oil changes don’t take that long! An appointment should be the time the service is to be done ! Very disappointing indeed!
Business response:
Hello! Thank you for your feedback and the opportunity it allows us to continue to improve experiences for our guests. I would like to learn more from you about your recent visit, but I was unable to locate a record to contact you with from the information provided. Please reach out to me at your earliest convenience so I may apologize and offer my assistance with a special offer to regain your confidence to work with us again. At your convenience, please reach out to me directly at 512-244-8500 or lcruz@roundrocknissan.com.... read more
Manager lied on phone and to my face! Worst experience. Called Director of Department and never received a call back.
Business response:
I apologize that you experienced this negative interaction and lack of communication. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at lcruz@roundrocknissan.com. Luis Cruz, Service and Parts Director
Bro said 1 1/2 it took 2 1/2, I can in a 8am left 10:30am for an oil change, it made me late for work, store wasn’t Crowded, so they just need to work on their estimated time better
Business response:
Thank you for your feedback about the long wait time and the overall inconvenience you experienced because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Luis Cruz, Service Director 512-244-8500 or lcruz@roundrocknissan.com
Looks like they need to improve customer satisfaction. My recent visit for a 75k mile service was bad. I had my air bag light on and the service specialist was not ready to fix whereas he asked me take another appointment as it goes to different technician. Very bad attitude.
If I could give 0 stars I would! I never write google reviews, but feel it is necessary in this case to hopefully save another person from the same situation I experienced with this dealership. I inquired about a Nissan Armada at this dealership. I was told by Rene it will was available and all I needed to do was start the financing application to get the ball rolling to purchase the car. The dealership pulled a hard inquiry from my credit!! After giving them my DL and filling out all the info they needed to send to the fina... read more
Business response:
Hi Madison, I regret the vehicle you were looking at had been purchased by one of our other guests. It’s common for our pre-owned vehicles to receive interest by multiple parties, but having two people begin the application process so close to together is somewhat rare. We have a protocol in place in effort to be fair to both customers, but unless we have another like or similar vehicle available, one of the two parties will disappointed with the outcome. I do understand your frustration, and will be reaching out to you soon... read more
The service department this morning was not very welcoming. Like normal, park the car and come in at scheduled time, which happened to be 7:00, came in at 7:01. The back row men were rudely griping about people coming in before 7 and not staying with their cars. That expectation has never been set forth in my time coming here the past 3 years. I’ll be going to a new service area for my next appointment.
Business response:
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Frequently asked questions about Round Rock Nissan
How is Round Rock Nissan rated?
Round Rock Nissan has a 4.5 star rating with 8,123 reviews.
When is Round Rock Nissan open?
Round Rock Nissan is closed now. It will open tomorrow at 9:00 a.m.