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Round Rock Nissan
- Round Rock, TX
About this business
Location details
3050 North IH 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I have never paid over $100 for just an oil change until today. I will not be back.
Business response:
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Luis Cruz Service Director Round Rock Nissan lcruz@roundrocknissan.com 512-244-8500
Bought pre owned car in November 2024 and it has cracking noise in front within a day. Salesperson person said no accidents but may have not been truthful about other damages in order to make the sale. Nice people in Service but it was not fixed even though they said it was. Have to schedule another appointment. Not feeling good about Nissan Round Rock.
Business response:
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Luis Cruz Service Director 512-244-8500 lcruz@roundrocknissan.com
Bought a used car from round rock Nissan this weekend. Drove it off the lot Saturday afternoon and by Sunday morning I opened the sunroof and realized it won't close anymore. I was told there was nothing wrong with the vehicle and that an inspection was done and found no issues with the vehicle. Now I have to pay thousands of dollars to get the sunroof issue resolved. I called the dealership and was reminded I bought the car "as is". If they would have been more transparent about what they actually inspect and what issues th... read more
Business response:
Hi Mr. Cary, I apologize for your having a concern with the sunroof on the vehicle you recently purchased from us. Please know it was not something we knew about beforehand, and why we offered to assist with the concern by having you bring it back to us to diagnose and verify what’s needed to restore its operation. I regret we couldn’t accommodate your request for us to pay for the quote you were provided by a different facility and hope our explanation of being a goodwill repair it was necessary for us to acquire parts and ... read more
This dealership was very adamant about making a sale, but did have the best interest in taking care of the customer. I test drove a certified preowned vehicle and I noticed that the brakes were very worn so I verbally told the sales manager And signed an and signed a document stating that those deficiencies will be fixed. The sales manager said that they will fix it before I purchased the car. They took the car in the back and they said that they fixed it but as I’m driving home, I was unable to make a complete stop at a lig... read more
Business response:
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Brandon Ming General Manager tming@roundrocknissan.com (512) 681-4875
This was my second time at round rock Nissan Taking my BMW for an oil change. First time I went, I called prior to scheduling my appointment and told him when I purchased the vehicle in a different state. I had a maintenance package and my oil changes for free. They honored it for me.. This time I went and my advisor was Wayne. I told him I had a maintenance package and where I had purchased my vehicle from they offered free oil change and I told him this was my second time here with the same vehicle and it had been honored.... read more
Business response:
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. Luis Cruz, the Service Director will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Brandon Ming – General Manager tming@roundrocknissan.com
Had a great experience finding a car with Renee then we got to financing. That was the worst experience I ever had dealing with Jose. He was very rude and in a hurry to go home. He wanted us to sign a blank title document and when I refused he said I couldn’t buy the car. So we left, there are plenty of Nissan dealerships out there that want our business.
Business response:
Hi Mr. and Ms. Kaplan, Thank you for taking the time to share your feedback. We take all customer experiences very seriously and regret that your visit did not meet your expectations. I am grateful for your time and sharing your experience with me over the phone, and allowing us a path to resolution if we could accommodate the amount of additional discount you offered off what had been previously agreed to. After further review and follow-up conversations with employees who were present during your visit, I found discrepanci... read more
Our Salesperson did not shake our hands one time. Not when she met us and not to thank us for our business. She was not prepared for both visits. On Wednesday, we let her know we were on our way. When we arrived, she could not find the car and was wondering if it had been sold. We told her we would be there at noon on Saturday, and she was not ready for us. We had to go eat somewhere so we were not waiting in the lobby. A simple phone call to let us know things are not prepared for us would have gone a long way both days. Th... read more
Business response:
I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Brandon Ming General Manager 512-244-8500 tming@roundrocknissan.com
Got in at 1:50pm for my appointment to get oil change at 2:30 and didn’t get out till 4:30pm my car was ready I don’t know how long ago but my paper work was just sitting at the counter and no one knew about it, wonder where my service advisor was he just disappeared and I waited and waited until I complained and asked what’s taking so long. Very unprofessional and waste of customers precious time, will never come here again. The Hispanic guy that ended up checking me out at the counter was really nice he deserves manager or... read more
It used to be a great place. I have purchased 6 vehicles here between my wife and I. I can't wait to no longer deal with this place.
Business response:
Hi Emmett, I would like to apologize for the extended wait time during your recent service visit with us. I couldn’t find a record to contact you with directly with the information provided, but I would like the opportunity to learn more about your experience and offer my assistance in making things right for one of our loyal customers. Please reach out to me at your earliest convenience at 512-244-8500 or tming@roundrocknissan.com. I look forward to working with you and hope to regain your confidence in our services. Sincer... read more
Frequently asked questions about Round Rock Nissan
How is Round Rock Nissan rated?
Round Rock Nissan has a 4.5 star rating with 8,123 reviews.
When is Round Rock Nissan open?
Round Rock Nissan is closed now. It will open tomorrow at 9:00 a.m.