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Round Rock Nissan
- Round Rock, TX
About this business
Location details
3050 North IH 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Frustrating having an appointment to have oil change only to be told that the time is “check in” time . Had to wait 2 hours for an oil change !! What is the point of arranging a time ! Oil changes don’t take that long! An appointment should be the time the service is to be done ! Very disappointing indeed!
Business response:
Hello! Thank you for your feedback and the opportunity it allows us to continue to improve experiences for our guests. I would like to learn more from you about your recent visit, but I was unable to locate a record to contact you with from the information provided. Please reach out to me at your earliest convenience so I may apologize and offer my assistance with a special offer to regain your confidence to work with us again. At your convenience, please reach out to me directly at 512-244-8500 or lcruz@roundrocknissan.com.... read more
Manager lied on phone and to my face! Worst experience. Called Director of Department and never received a call back.
Business response:
I apologize that you experienced this negative interaction and lack of communication. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at lcruz@roundrocknissan.com. Luis Cruz, Service and Parts Director
Bro said 1 1/2 it took 2 1/2, I can in a 8am left 10:30am for an oil change, it made me late for work, store wasn’t Crowded, so they just need to work on their estimated time better
Business response:
Thank you for your feedback about the long wait time and the overall inconvenience you experienced because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Luis Cruz, Service Director 512-244-8500 or lcruz@roundrocknissan.com
Looks like they need to improve customer satisfaction. My recent visit for a 75k mile service was bad. I had my air bag light on and the service specialist was not ready to fix whereas he asked me take another appointment as it goes to different technician. Very bad attitude.
If I could give 0 stars I would! I never write google reviews, but feel it is necessary in this case to hopefully save another person from the same situation I experienced with this dealership. I inquired about a Nissan Armada at this dealership. I was told by Rene it will was available and all I needed to do was start the financing application to get the ball rolling to purchase the car. The dealership pulled a hard inquiry from my credit!! After giving them my DL and filling out all the info they needed to send to the fina... read more
Business response:
Hi Madison, I regret the vehicle you were looking at had been purchased by one of our other guests. It’s common for our pre-owned vehicles to receive interest by multiple parties, but having two people begin the application process so close to together is somewhat rare. We have a protocol in place in effort to be fair to both customers, but unless we have another like or similar vehicle available, one of the two parties will disappointed with the outcome. I do understand your frustration, and will be reaching out to you soon... read more
The service department this morning was not very welcoming. Like normal, park the car and come in at scheduled time, which happened to be 7:00, came in at 7:01. The back row men were rudely griping about people coming in before 7 and not staying with their cars. That expectation has never been set forth in my time coming here the past 3 years. I’ll be going to a new service area for my next appointment.
Business response:
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Went in to service new car. Appointment was at 9am & didn’t get my car back till. 1pm! Pre purchased a year of oil changes & never was asked if I wanted my tires rotated & charged for the tire rotation & yelled at for buying oil changes. Worst service in Round Rock.
Business response:
Hi Gloria, I apologize for your recent visit not meeting our customer service standard. I will be reaching out to you soon to learn more and offer to make up for the misunderstanding to regain your confidence in our services. If I can assist in the meantime, please reach out to me directly at 512-244-8500 or lcruz@roundrocknissan.com. Sincerely, Luis Cruz – Service Director.
I was just charged for an oil change that I was supposed to get for free.
Business response:
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Was told repeatedly that it would take 2-3 days for the parts to arrive, but took 3 months. I tried to get occasionally updates since it was taking significantly longer, but couldnt get them to respond to me for weeks. It wasn't until I asked for the manager (which I never even got a hold of) that everything was magically there and I could take my car in. Then it was estimated no more than a week to fix my car, but it was 3 weeks. I'm not going back there for any service. I've used them for years with the maintenance package... read more
Business response:
Hi Madison, I am sorry to hear we didn’t perform to our standard during your recent visit. We value your longstanding relationship with Round Rock Nissan and would like to make it up to you. Please reach out to me at your earliest convenience at 512-244-8500 or lcruz@roundrocknissan.com for a complimentary offer and a chance to regain your confidence with our services. I look forward to working with you! Sincerely, Luis Cruz – Service Director.
Frequently asked questions about Round Rock Nissan
How is Round Rock Nissan rated?
Round Rock Nissan has a 4.5 star rating with 8,030 reviews.
When is Round Rock Nissan open?
Round Rock Nissan is open now. It will close at 8:00 p.m.