Round Rock Nissan

staceysrose 

on DealerRater

a year ago

Worst experience ever, will never return to this location. From start to finish it was a horrible experience with the service manager who didn't care about my car problems, never contacted me throughout the day about my vehicle until 15 minutes until close where it was impossible to get my car. Work was not completed as I paid for and additional items were recommended that were not needed. Our service manager was so arrogant and condescending when he spoke as if we were a problem not a customer. They have lost our business. 

gigiwog 

on DealerRater

a year ago

Never enough people work, takes forever to get work done. I had an issue that was covered under manufacture warranty but was told it was a rodent but I couldn't come see because it'sunder the car. He sent a video of the inside of the hood (not from the bottom of the car) to show me the wires. Once I said this is not showing anything he sends a still Pic of just wires. We're these my wires? Good question! There was nothing proving this was my car but he wanted to File an insurance claim, for a little less than $500 I think no... read more

Brad 

on DealerRater

a year ago

They inundate the crap out of you with automated emails but fail to actually have a real person respond to emails and phone calls. They totally suck to deal with. Find a different dealer. 

Frankly Speaking 

on DealerRater

a year ago

Zero incentives to retain a customer unlike other dealerships. The atmosphere is sterile and our way void if personal followup to retain or promote service. 

lisacan15 

on DealerRater

a year ago

Not happy. It took 6 hrs to get a duplicate key made. This is rediculous. 

chachankushal38 

on DealerRater

a year ago

I thought going with an official service center would guarantee better service and quality, even at a higher price, but I ended up with worse service and just high prices. I had an appointment for 1 pm but wasn't attended to until 1:30 pm. I paid $1400 for general service and maintenance on my Altima by purchasing their premium package. Initially, I was told it would take 3 hours, but then I was asked to come back the next morning. Very unprofessional. When I returned the next day to pick up my car, I had to wait another 15 ... read more

UnhappyDude DontLikeWaiting 

on DealerRater

a year ago

Risk of waiting in long line, take customers out of order. This is the second time this has happened to me. A few years ago, I stopped going here for service because the check IN/OUT process was so slow, and they dont process customers first-in-first-out. It appears random. So we've been making the drive to Town North Nissan. After a few years, we decided to give them another chance. So, experience was exactly like a few years ago. Walked in, only guy at the counter. One agent saw me, finished up another customer, didnt say ... read more

kataron 

on DealerRater

a year ago

Had a tire that blew with only 8600 miles and my Rogue is only 6 months old. Unfortunately, I did not have the road hazard protection, but my husband was told that it would be covered under a 12 month warranty. An hour later, they called and changed their minds to tell us we would have to pay for the tire out of pocket. I needed the tire, so I told him I would bring my car to get the new one put on that afternoon. When I arrived, they told me it would be about 30 minutes. It was over an hour before I finally left. I’ve been ... read more

Shibumon 

on DealerRater

a year ago

Called to check on a repair status on my car that was dropped off by the towing company, Dealership had no clue where the car was. Had to call back to tell the gentleman to go look in his lot and finally he comes back saying oh yes sir it’s here. Brand new vehicle less than 2 years old, broke down in the middle of no where at Sonora TX with a check engine light on and a malfunction sensor. Billed me $501 for a part that should have been covered under warranty. When asked the repair sales guy, he laughs it off by saying it’s ... read more