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Round Rock Nissan
- Round Rock, TX
About this business
Location details
3050 North IH 35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I got a call from the service advisor after the service for the A.C was done , they had to replace the hvac case. Which they told me from the get go. That's the dash would have to come out. We got the car back.We found a few things that didn't seem right.Sports mode stopped working as located on the center consoles. Try explaining that to her and she kept arguing.That's not related well when you take a - out of a car.You have to remove the center console. I was not up to arguing with her asked for a service manager. She told... read more
Business response:
Hi Mitch, I am very sorry to hear about your recent experience. I gave you a call earlier and left a message to personally apologize, as this is not the level of communication or service we strive to provide. I would still like the opportunity to connect directly and work toward making things right. Please feel free to return my call, or reach me at lcruz@roundrocknissan.com or 512-334-5744 at your convenience. Your feedback is very important, and I’d appreciate the chance to restore your confidence in our team. Sincerely, L... read more
They scratched my rear driver side door severely. They also parked my car under a tree for the 2 weeks it was in their shop my car has tons of sap sitting on the pain ruining it. Zero care for my brand new vehicle I bought from them. Inside of my car is dirty from the workers taking a lunch break in it, their is no reason my dash board should be dirty the way it was.
Business response:
Hello, I'm sorry to hear about your experience. This is not the level of service we aim to provide, and I'd like the opportunity to make things right. Please reach out to me at lcruz@roundrocknissan.com or 512-334-5744 so we can discuss this further. Sincerely, Luis Cruz, Parts & Service Director - Round Rock Nissan
I asked for a manager several times regarding pricing on the service packages and how the internet /scheduling lists the services in each package but does not mention extra fees for tags and sprays that may get used during the service.
Business response:
I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, particularly the misunderstanding regarding shop supply charges and additional fees. I would like to make things right and restore your trust as a valued client. Please reach out to me directly so we can further discuss and work toward a resolution. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Luis Cru... read more
Dealer was respectful n the only problem was not much communication with dealer n financial man I was told two different payment of my car n wasn’t explained clearly why it took so long to twist cars out on the loan paperwork n wasn’t explained what would happen with the car I trade in if i should keep making payments r not .i was never explained about the refund from the warranty and gap on the other car that was traded found out the extended warranty was used for down payment n wasn’t told but to make a long story short th... read more
Business response:
Thank you for taking the time to share your experience. We apologize for any lack of communication and will work to improve this in the future. We value your feedback and want to ensure a smooth and clear car buying process for our customers. Thank you for choosing us!
Brought in my car for 10k service, was told by Town North Nissan that RR Nissan would honor their new car service contract. Unfortunately they did not and I ended up paying $200 for an oil change and rotation, total rip off. I went back to Town North and was told they have an agreement with RR to only charge $9.99! So yes, rip off!!!!
Business response:
I’m sorry for the inconvenience you faced regarding your recent visit.To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at (lcruz@roundrocknissan.com). Your cooperation will help us resolve this issue promptly. Thank you. Luis Cruz, Service & Parts Director Round Rock Nissan | lcruz@roundrocknissan.com | (512) 334-5744
Service is too slow should not take an hour and half to change oil. I was the second person that arrived at the dealership at 7
Business response:
Hi, we regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at so we can work toward a resolution. General Manager jnegrete@Group1Auto.com
The guys in their parts department are arrogant jerks. Say what you mean the first time instead of wasting my time.
Business response:
I’m sorry for the inconvenience you faced regarding your recent visit. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at the information provided below. Your cooperation will help us resolve this issue promptly. Thank you. Keith LeBlanc Parts Director Round Rock Nissan (512) 334-5787 kleblanc@roundrocknissan.com
Awful Customer Service in the Service center. Didn’t even call me when my car was ready. Tried to over charge me at the counter. Luckily i’m not stupid
Business response:
We are grateful for the opportunity to have been able to discuss your service concerns with you. Your business means a lot to us, and we sincerely hope that we will be able to resolve the matter to your complete satisfaction. Should you require any assistance in the future, please do not hesitate to reach out to me. Your continued satisfaction is our priority, and we are here to help whenever you need us. Luis Cruz Service Director Round Rock Nissan 512-334-5744 lcruz@roundrocknissan.com
WHITE 2020 RANGE ROVER After agreeing on a price, completing a credit application (with e-signature), securing backup financing with my own credit union (because their credit department was dragging their feet), buying airline tickets to fly in and pick it up.....the dealership backs the vehicle into something and damages the tailgate. They then decide that they won't discount the vehicle by the repair estimate I obtained so I can pick it up two days later ($3,500), because their shop can do the repairs for $800 (can you ima... read more
Business response:
Hi, Thank you for bringing this to my attention. I will research your concern and be in touch with you very soon and offer my assistance to address and hopefully resolve your recent concerns. You can also reach out to me directly at tming@roundrocknissan.com. Thank you for the opportunity. Sincerely, Brandon Ming General Manager Round Rock Nissan tming@roundrocknissan.com
Frequently asked questions about Round Rock Nissan
How is Round Rock Nissan rated?
Round Rock Nissan has a 4.5 star rating with 8,123 reviews.
When is Round Rock Nissan open?
Round Rock Nissan is closed now. It will open tomorrow at 9:00 a.m.