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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
Had scallops and risotto. The risotto was bland and the scallops tasted underdone. My husband had short ribs and mashed potatoes. The mashed potatoes tasted like they accidentally dumped a owhole bottle of horseradish in them. The lemon soufflé tasted more like eggs than lemon. Overall very disappointing, especially for the price.
Business response:
Hello Reno Annie, We are sorry that we did not provide an outstanding dining experience for you. We realize you have choices when selecting restaurants and do hope you will give us another opportunity to restore your faith in our Roxy's and staff. Sincerely yours, THE ROW Team
Got to restaurant at correct time. Seated fairly quickly. From there is went downhill. Ordered tea and an Arnold Palmer for my wife. Bar does not carry lemonade, so the Arnold Palmer was sugared lemon water with tea. Not good! From there it got worse. Bread lady came by, bread was cold, and she left no butter. Had to ask a couple of times for butter. Then is got worse. Ordered our meals. Took 40 minutes for our meals to come. Now mind, we got there at 5:30pm and it was not crowded. Meals finally showed up. Wife's $35 filet c... read more
Business response:
We sincerely apologize for your disappointing experience and we have share your candor and comments with our Food and Beverage departments for their review and discussion about what occurred. We hope your expressed your dissatisfaction or requested to speak with the manager. Yours truly, THE ROW Team
Really disappointed!!! Thought service was just horrible. Food was wrong cut of steak and not prepared to ordered temperature. Couldn't send back because the server never checked backed. Seemed he couldn't be bothered. All of dinner service we were made to feel out of place. Won't be back!! and will tell everyone I know not to dine at Roxy.
Business response:
Hello Loreal, We sincerely apologize for the lack of customer service you encountered and for your disappointment with your dining experience at our Roxy's. We have shared your candor and comments with our Food department management team and the Roxy Manager. Sincerely yours, THE ROW Team
Way overpriced food for what I paid. $10 a scallop is too much to pay. And, a salad didn’t even come with that. Very disappointing in that regard.
Food took over half an hour even though not busy (half the tables were empty). They 'ran out of prime rib'. And their online menu did not match their physical menu
Business response:
Hello Juan, We would like to apologize for the delay with the delivery of your meal and for being out of product. We have shared your candor and constructive criticisms with our food department management team for their review and discussion with the Roxy staff. I assure you that your comments and concerns are very important. Yours truly, THE ROW Family
Service was fairly good but the food was not ver tu good. Especially for what we paid.
ALBERT OUR WAITER ALWAYS MAKES OUR DINNER SPECIAL! WHY DO YOU NEED 50? LESS IS BETTER
Business response:
Hello Mary, Thank for your wonderful compliment about Albert and we will be sure to share it with his manager. We sincerely appreciate your fabulous five stars. Wishing a prosperous new year, THE ROW Family
The atmosphere is good. I ordered a rib rye was the probably the worst rib eye I have had in a long time. It was over priced sreak for sure the quality was not there. I wanted Sterlings at the silver legacy it was close so I tried Roxys and that was the worst mistake will go another casino to eat quality steak.
Business response:
Good afternoon Kevin, We sincerely apologize for your disappointment and for failing to provide an enjoyable dining experience for you. We have shared your candor and input with our food department management team. I assure you that your concerns are very important to us and I'm sure they will seize the opportunity to utilize your input as tools for future reference and improvement. Sincerely, THE ROW
Took my husband for his birthday. He hasn’t stopped talking about the Best Prime Rib Ever!
Business response:
Good afternoon Ms. Rosalie H., Happy belated birthday to your husband! On behalf of the Eldorado Resorts' THE ROW, we would like to thank you for sharing your feedback with those who follow this site, as well as the 4-star rating. We're happy to hear that you enjoyed your time during your most recent visit. We look forward to welcoming you back again soon! Wishing you the best, THE ROW
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,814 reviews.
When is Roxy open?
Roxy is open now. It will close at 9:00 p.m.