Royal Air Houston

Tom E. 

on Birdeye

7 years ago

You keep telling me I need more expensive add-ons. You don't follow through on your promises. You broke some access doors and didn't let me know. Last visit I didn't even know you had left, and my garage was wide open. Horrible service. 

Kevin J. 

on Birdeye

7 years ago

Set up appointment time. Appt. time came and went with no contact from Royal. Called them, they said 30 minutes for tech to arrive. That was over an hour and 1/2 ago and still no tech or phone call. 

Kenneth C. 

on Birdeye

7 years ago

Folks going job did not have their tools or materials when they arrived. 

Julio 

on Birdeye

7 years ago

We still have problems with our cooling system, the actual a/c unit outside makes the crazies and loudest noises. I've tried contacting them to tell them but I never hear back. To this day they haven't been able to resolve issues we've had from the first time they installed it. Bad service. 

Jennifer s. 

on Birdeye

7 years ago

I was charged for services I didn't receive. I had a family emergency and had to leave. I received a bill in the mail. Hope no one in your family dies. 

PATRICIA F. 

on Birdeye

7 years ago

I have an air conditioning system that I paid $8,000 in August of 2017 to be installed. The installation did not go well. The ductwork that was supposed to be replaced was not replaced even though I was told on two separate occasions that it had been replaced. Because of this the old ductwork continue to sweat and flooded my attic and walls with water. I now have an attic that has no insulation because it was not replaced by you when you supposedly fix the damage caused by the work that you did not do. I also have valid con... read more

DIANE 

on Birdeye

7 years ago

When people come here I have paid for things that weren't done, not very thorough never go check the condenser! 

JUDY 

on Birdeye

7 years ago

I have not had service in a year, the last two times I have secluded service they never showed up an yet you said they did, they signed my name, not me! 

Michael 

on Birdeye

7 years ago

Royal air is honestly the worst company I have ever dealt with. They never call back, miss appointments and just plain don't care. They completely ignored my calls and problem and it still is not fixed and I expected never will be. Absolutely horrible.