Royal Air Houston

Janie S. 

on Birdeye

3 years ago

Please share all of these reviews in your neighborhood FB groups. I am a member of several neighborhood FB groups in Fort Bend and have started posting on those groups. Lots of people use those groups for recommendations, so the more it spreads across Houston neighborhoods, the better chance we have to hold Royal Air accountable. I also filed a complaint with the BBB. While I was on the BBB website, I found a list of the same complaints. Here is a link to the BBB reviews/ complaints. https://www.bbb.org/us/tx/houston/profi... read more

Howard G. 

on Birdeye

3 years ago

We had a new HVAC unit installed the end of May 2022. Everything seemed ok. When the installers finished, they told us that a carpenter would be out to reinstall the door and door frame they removed. When I tried to service the air filter, I realized that the condensation drain blocked the removal of the air filter. I have called multiple times with no results. Today is 07 Aug 2022. 

David C. 

on Birdeye

3 years ago

The good reviews you see have been edited by the company... The Bad reviews out weigh the good by thousands. Don't be fooled... Do your home work 

David C. 

on Birdeye

3 years ago

Most Unprofessional Business you'll ever deal with... Guranteed Nightmare 

Richard H. 

on Birdeye

3 years ago

Royal Air is not a customer service base company. Technician here last than one hour Royal Air charged me over $1,100.00. Don't honor their service program, It's a rack it. There into me for over 23K with a new 4 ton & 3 ton units, and for the last 3 years it's at least another $1,000 to maintain the system each year their after. The Better Business folks will be hearing from me. Also took two days to talk to anyone on the phone. Technician was good however all parts were marked up over 1000%. Will not recommend this compan... read more

William N. 

on Birdeye

3 years ago

My AC is only a year and 5 months old and I had a tech come out to work on my AC and i was informed that it would cost me 1000 dollars to fix my ac and that it was not covered under the 10 year parts and labor warranty. The reason was i did not have the free maintenance done twice a year. Then i was told that it is my responsibility to call and set up the maintenance and there is nothing in my contract that says i have to call to set it up. I feel like they should send out reminders to customers to let them know to call and ... read more

Michael W. 

on Birdeye

3 years ago

Do not use this company! The do not answer the phone or return phone calls. Spent $17500 on a full new install and still can't get in touch with them to finish.  

Michelle H. 

on Birdeye

3 years ago

The A/C was installed about a month ago and has never worked properly. They came back out multiple times and still not working properly. Now they won’t even answer our calls and won’t return messages. When I do get through to someone (even went in person) they say, someone will schedule a time and call us, they never did. We are paying over $15,000 for a brand new system and it doesn’t even work!  

Ronald Acuna R. 

on Birdeye

3 years ago

Con artist buisness. Installation shady and incomplete. They don’t answer or return phone calls. 10k for system and not working properly. Do not do buisness with them