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Royal Prestige
- Appliances
- Middleton, WI
About this business
Location details
3252 Pleasant View Road, Middleton, WI, 53562, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Doy *** puntuacin ya que no he recibido nada y espero respuesta de parte de ustedes, todava estn investigando el caso para enviarme lo que yo compr
Royal Prestige neither safeguards nor protects the personal information of its customers; they allow new salespeople to have access to it. These new distributors and salespeople are predatory and deceitful100% NEGLIGENT. I have spent nearly a month trying to return products that I never even opened, and absolutely no one is resolving the issue for me. THEY ARE NOT COMPLYING WITH WARRANTY AND RETURN LAWS. It is the worst company in existence.
Business response:
Hello ****, we are sorry to hear about the customers experience and understand the frustration expressed in this review. Royal Prestige takes customer concerns seriously, including matters related to privacy, returns, and warranty processes. Any allegation regarding inappropriate conduct or misuse of information is reviewed seriously.We sincerely apologize for any delays or miscommunication experienced during the return process. When a third party is involved and the items were opened, we also need to contact the independent... read more
This company is such a scam. They have sales people that come to your house and offer products at a certain price and also offer free products. Once you receive the bill, it is triple the amount they said it would be. The sales person gave a number to reach them at if we needed to but have never been able to get a hold of him. Customer service is another issue. We called to complain about the issue and all of a sudden they have no record of anything the sales guy said so we are just ******* paying a ridiculous amount for a p... read more
Business response:
Hello ******, we are sorry to hear about the customers experience and appreciate the opportunity to respond. Royal Prestige expects all independent authorized distributors to present products, pricing, financing terms, and promotions clearly and accurately.All financed purchases are subject to a verification process in which the terms and payment obligations are reviewed with the customer prior to finalizing the order. We take concerns regarding misrepresentation seriously and apologize for any frustration caused during the ... read more
This company is dreadful and operates as a scam. They create billing complications that result in you paying more, and then three months later, they charge you three times the amount. They target Hispanic customers and deceive them regarding the policy. They build customer trust only to exploit it later. You are not allowed to access your own account to review your payments. Every customer representative appears to be ineffective. They claim to update your account or provide assistance, yet they later assert that they do not... read more
Business response:
Dear ***,We sincerely appreciate your feedback and deeply regret the experience you have described. We are committed to providing you with our utmost support to resolve this situation. Your satisfaction is paramount to us, and we would like to obtain further details so that we may assist you in the best possible way. We would appreciate it if you could provide us with your customer number or contact details via ************************************ We would be delighted to reach out to you and offer our assistance.We apprecia... read more
Horrible company to work with, their sales people are thieves who take any possible advantage and they do not honor there warranty. I purchased a vortex blender with them for over 1K and now it stopped working, I paid to send it in to them and now they are saying it works but it does not work.......DO not waste your money with them
Business response:
Dear ********,We sincerely regret that your experience with the blender was not satisfactory and that the warranty terms were not met.We will gladly follow up on this situation. We will contact you as soon as possible to review the case again. We would like to have more details and provide you with the necessary assistance to resolve your concern promptly.We appreciate your valuable feedback, as it is essential for us to continuously improve.Have a wonderful day.
Sellers promised lifetime warranty to their products but never told that if the products gets inspected and decided the damage is negligent then they wont replace the items . The products are over priced and dont last what they said it does . My products came defective since I bought them . I dont recommend the products at all . If I ever get a call from one royal prestige seller I will hang up the phone right away. I still paying for 2 products I dont use at all . Very unhappy customer. I wish I can give less than 1 star bu... read more
Business response:
We sincerely apologize for the inconvenience you've experienced with your products, and we regret that they are not performing as expected. Ensuring the highest quality in our products, which has always been our priority, and providing exceptional customer service are paramount to us. We are fully committed to resolving this issue and would like to contact you directly to offer our assistance. To better understand the situation and improve our services, we would appreciate it if you could provide us with further details rega... read more
The product is excellent, but the service is poor. the people selling the product no offer follow up. They shy away after the sale.
Business response:
Hello ******, thank you for sharing your feedback. Were glad to hear that you find the product excellent, and we sincerely apologize for your experience with the follow-up service. That is not the level of support we strive to provide. Your comments are important to us, and we will use them to reinforce the importance of post-sale follow-up with our representatives. If you need assistance, our customer care team is always available to support you. Thank you for being a valued Royal Prestige customer!
Like the product just not the best seller their people never answer and are always to busy
Business response:
Hello *****, I appreciate you taking the time to share your feedback. I am sorry to hear the service provided by your independent distributor has not been the best. We would like the opportunity to remedy your experience and for that, we will be contacting you today to ensure all your questions are answered. If you wish to contact us directly, you may do so at ************************************ Thank you for being a valued Royal Prestige customer!
Tengo productos de más de 20 años últimamente. La calidad de royal prestige es completamente deficiente!! He estado enviando productos en devolución en garantías los últimos 3 años, devolviendo una y otra vez los productos, el plástico, los sartenes, todo completamente de mala calidad y absolutamente caros, carisimos!!no lo recomiendo en absoluto
Business response:
Hola ******! Entendemos perfectamente y lamentamos que tu experiencia no haya sido la mejor en estos ltimos tres aos, quisiramos saber ms **** poder ayudarte! Por favor manda un correo con tus datos a *********************************** **** darte el seguimiento adecuado. Gracias por tomarte el tiempo de compartir tu experiencia. Gracias por ser cliente de Royal Prestige!
Frequently asked questions about Royal Prestige
How is Royal Prestige rated?
Royal Prestige has a 3.9 star rating with 1,546 reviews.
When is Royal Prestige open?
Royal Prestige is closed now. It will open on Monday at 7:00 a.m.