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Royal Prestige
- Appliances
- Middleton, WI
About this business
Location details
3252 Pleasant View Road, Middleton, WI, 53562, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Excellent service and top quality products. The company responds immediately to calls or emails within 48 hours. They go out of their way to satisfy their customers. I am so happy I purchased their products and they do stand by them 100%. I purchased a set of their royal prestige cookware and items in 2007 and have been completely satisfied with their response when I needed new parts for the lids. They also followed thru with a new set after a recall. I could not speak highly enough of how wonderful this company is. I do not... read more
Business response:
Hello ********, Thank you for sharing your experience with us, we are thrilled to hear you are enjoying your Royal Prestige products. The best reward for us is to hear our customers are satisfied with not only our products but also our customer service. Thank you,*********************** ******** Service Supervisor
This company as Royal prestige *****. I purchased some trio parts and I called the company regarding it that the paint was coming off and they never did anything. I asked for a bolt for my pump. They told me they were gonna send it to me or send somebody to the house nobody did anything. Im eating paint out of the pots. I purchased false advertisement supposedly its a nonstick pallet and I have pictures and photos of the pots sticking to my food. all they do is false advertisement youre so repriced and nothing works once the... read more
Business response:
Hi ***, we really regret about your experience with Royal Prestige, our warranty policies cover any manufacturing defects, please allow us to know more about your inconvenient at ************************************ Do not hesitate to contact us! Remember to include your account information (name, phone, 8-digit customer number). Also, we will try to make contact with you to provide personalized service while we work on your request. Thank you for expressing your opinion. Youre valuable customer for **********************.
El servicio al cliente es muy Buen solo les falta mas sinceridad a sus vendedores al afrecer sus productos
Business response:
Hola Ma ***** ******, gracias por tomar el tiempo en compartir su experiencia. Lamento escuchar que falto ms ********** de parte del distribuidor autorizado durante la venta de sus productos. Le agradecemos su opinion y estaremos compartiendo esto con el campo para evitar este tipo de mal entendidos. Si tiene alguna duda o pregunta, nos puede enviar un correo a *********************************** y con gusto nos comunicaremos con usted. Gracias por ser cliente de Royal Prestige!
Doy *** puntuacin ya que no he recibido nada y espero respuesta de parte de ustedes, todava estn investigando el caso para enviarme lo que yo compr
Business response:
Buen da *******, gracias por tomar el tiempo en compartir su experiencia. Lamento escuchar que an no recibe su producto. ***** localizar su cuenta y el da ****** nos comunicaremos con usted para brindarle su nmero de orden y el nmero de rastreo por el reemplazo del producto. Gracias por ser cliente de Royal Prestige!
Royal Prestige neither safeguards nor protects the personal information of its customers; they allow new salespeople to have access to it. These new distributors and salespeople are predatory and deceitful100% NEGLIGENT. I have spent nearly a month trying to return products that I never even opened, and absolutely no one is resolving the issue for me. THEY ARE NOT COMPLYING WITH WARRANTY AND RETURN LAWS. It is the worst company in existence.
Business response:
Hello ****, we are sorry to hear about the customers experience and understand the frustration expressed in this review. Royal Prestige takes customer concerns seriously, including matters related to privacy, returns, and warranty processes. Any allegation regarding inappropriate conduct or misuse of information is reviewed seriously.We sincerely apologize for any delays or miscommunication experienced during the return process. When a third party is involved and the items were opened, we also need to contact the independent... read more
This company is such a scam. They have sales people that come to your house and offer products at a certain price and also offer free products. Once you receive the bill, it is triple the amount they said it would be. The sales person gave a number to reach them at if we needed to but have never been able to get a hold of him. Customer service is another issue. We called to complain about the issue and all of a sudden they have no record of anything the sales guy said so we are just ******* paying a ridiculous amount for a p... read more
Business response:
Hello ******, we are sorry to hear about the customers experience and appreciate the opportunity to respond. Royal Prestige expects all independent authorized distributors to present products, pricing, financing terms, and promotions clearly and accurately.All financed purchases are subject to a verification process in which the terms and payment obligations are reviewed with the customer prior to finalizing the order. We take concerns regarding misrepresentation seriously and apologize for any frustration caused during the ... read more
This company is dreadful and operates as a scam. They create billing complications that result in you paying more, and then three months later, they charge you three times the amount. They target Hispanic customers and deceive them regarding the policy. They build customer trust only to exploit it later. You are not allowed to access your own account to review your payments. Every customer representative appears to be ineffective. They claim to update your account or provide assistance, yet they later assert that they do not... read more
Business response:
Dear ***,We sincerely appreciate your feedback and deeply regret the experience you have described. We are committed to providing you with our utmost support to resolve this situation. Your satisfaction is paramount to us, and we would like to obtain further details so that we may assist you in the best possible way. We would appreciate it if you could provide us with your customer number or contact details via ************************************ We would be delighted to reach out to you and offer our assistance.We apprecia... read more
Horrible company to work with, their sales people are thieves who take any possible advantage and they do not honor there warranty. I purchased a vortex blender with them for over 1K and now it stopped working, I paid to send it in to them and now they are saying it works but it does not work.......DO not waste your money with them
Business response:
Dear ********,We sincerely regret that your experience with the blender was not satisfactory and that the warranty terms were not met.We will gladly follow up on this situation. We will contact you as soon as possible to review the case again. We would like to have more details and provide you with the necessary assistance to resolve your concern promptly.We appreciate your valuable feedback, as it is essential for us to continuously improve.Have a wonderful day.
Sellers promised lifetime warranty to their products but never told that if the products gets inspected and decided the damage is negligent then they wont replace the items . The products are over priced and dont last what they said it does . My products came defective since I bought them . I dont recommend the products at all . If I ever get a call from one royal prestige seller I will hang up the phone right away. I still paying for 2 products I dont use at all . Very unhappy customer. I wish I can give less than 1 star bu... read more
Business response:
We sincerely apologize for the inconvenience you've experienced with your products, and we regret that they are not performing as expected. Ensuring the highest quality in our products, which has always been our priority, and providing exceptional customer service are paramount to us. We are fully committed to resolving this issue and would like to contact you directly to offer our assistance. To better understand the situation and improve our services, we would appreciate it if you could provide us with further details rega... read more
Frequently asked questions about Royal Prestige
How is Royal Prestige rated?
Royal Prestige has a 3.9 star rating with 1,561 reviews.
When is Royal Prestige open?
Royal Prestige is open now. It will close at 10:00 p.m.