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Royal Prestige
- Appliances
- Middleton, WI
About this business
Location details
3252 Pleasant View Road, Middleton, WI, 53562, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I made a purchase of 2500 hundreds of dollars for a 6pcs set not including the high interest in small letters that are not correctly explained by the sales person who's main goal is to push the sales. I have made all my payments on timely matter missed one payment that was past 30 days which they reported to credit report and affect my score. I spoke to one of the personal of the company explained my situation very unprofessional and uncaring so I requested to speak to his boss to get nowhere. Now they have done it again rep... read more
Business response:
Good afternoon, we thank you for taking the time to leave us your comments. We will gladly reach out to you to review this matter and be able to assist you. Thank you!
El filtro de agua a la verdad que para el precio que cuesta carisimo se queda botando agua largo rato luego de apagarlo.
Business response:
Buenas tardes ****, nuestra prioridad es ofrecer el mejor servicio al cliente. Lo sentimos que en esta ocasin fallamos. El da ****** nos estaremos comunicando con usted para poderle asistir. La calidad del producto y la garanta que ofrecemos es un reflejo del costo por obtener nuestros productos Royal Prestige. De igual manera estamos a la orden para aclarar cualquier duda o pregunta que tenga sobre su cuenta. Si desea establecer una comunicacin por medio de correo electrnico, nos puede enviar un mensaje con sus datos a: ***... read more
Los productos, me encantan y no me importa pagar lo que tenga que pagar, pero lo que es el área de servicio es al cliente, doy cero son muy groseros y tan sólo porque les dije que era un poco caro el filtro para el agua no les gustó la forma en que lo dije, y dijeron que me habían cancelado mi cuenta que hiciera lo que hiciera no la iban a reabrir me parece un poco grosero del área de atención a clientes hacia sus clientes, hay un supervisor que se llama Alejandro y él sabe toda la historia. Tardaron meses en devolverme un d... read more
Business response:
Hola ******* lamentamos que hayas tenido una mala experiencia y te agradecemos por tomarte el tiempo de dejarnos tu evaluacin, tu opinin es muy importante para nosotros para as poder mejorar cada da ms. *** estaremos comunicando contigo lo ms ****** posible, si tu gustas comunicarte con nosotros, puedes enviar un correo a *********************************** o puedes llamar al ************* y con gusto te asistiremos. Gracias!
They did not solve my problems, they didnt try to see different options to help me. I am very disappointed.
Business response:
Hello *****, thank you for taking time for your review. We apologize for any inconvenience this may have caused you. We will be following up with you to review your case and assist you in the best way possible.
I am writing to express my extreme disappointment with my recent purchase of a Royal Prestige water filter. I was initially drawn to the product due to the sales representative's claims of its benefits. However, my experience has been far from positive. The installation process was delayed by three weeks, causing significant inconvenience. According to the representative, the delay occurred due to their booked and busy schedule. Upon the eventual installation, I found that the product did not meet my expectations. I attempte... read more
Business response:
Hello ********, our priority is to offer the best customer service. We are sorry that on this occasion we failed. Today we will be contacting you to be able to assist you. The quality of the product and warranty we offer is a reflection of the cost of obtaining our Royal Prestige products. Likewise, we are available to clarify any doubts or questions you may have about your account. If you wish to establish communication via email, you can send us a message with your information to: ************************************ Thank... read more
Servicio horrible. Compre un filtro para el sink de mi cocina y ahora no sale agua del sink. Hemos pedido que vengan a revisar el filtro para arreglarlo pero nunca vienen y ahora no contestan llamadas. :(
Business response:
Buen da ******, gracias por tomar el tiempo en compartir tu experiencia. Lamento la falta se servicio que as recibido por parte de tu representante de ventas. Entendemos lo importante que es que tu filtro est funcionando correctamente.Con gusto nos comunicaremos contigo el da ****** para poder ayudarte de inmediato. Gracias por ser cliente de Royal Prestige!
Realmente no estoy satisfecha con la plancha que compr. Esta pega las arepas desde el da cero. Me dijeron que fue mal uso y ahora est por fuera quemada. No entiendo. Me dicen que no se puede cambiar. Realmente no estoy satisfecha.
Business response:
Buen da ******, lamento escuchar su descontento con el uso de su plancha Royal Prestige. El da ****** nos comunicaremos con usted para poder revisar su cuenta y la garanta de su producto. Es muy importante para nosotros que nuestros clientes tengan total claridad del uso y cuidado de los productos al igual que de la garanta. Si gusta comunicarse directamente con nosotros, lo puede hacer por medio de correo electrnico a ***********************************. Gracias por ser cliente de Royal Prestige!
Ustedes no me an puesto en el reporte de crdito todos los pagos todo lo que les e comprado ,casi 9 aos. Son unos mentirosos
Business response:
Buen da *********************, gracias por tomar el tiempo en compartir tu experiencia. Me imagino lo ******* que debe ser no tener el crdito establecido en el bur de crdito y por lo mismo queremos asegurarnos de que todos los datos que nos proporcion en su contrato estn correctos. Nos regimos por reportar toda informacin al bur de crdito y ofrecer el mejor servicio posible a nuestros clientes. El da ****** nos comunicaremos con usted para poder asistirlo. Gracias por ser cliente de Royal Prestige!
I regret doing business with them. They constantly call you to tell you they have a gift for you and want to stop by for 10 minutes. In reality they only give you a gift if you purchase something while they intrude for hours, not the 10 minutes they say. I've been making my payments on time (and more than the required amount) for over a year, and the one time I fell behind due to an emergency, they have been harassing me with phone calls emails and even sent a "rep" to my house to bully me and harass me for a payment. Had I ... read more
Business response:
Hello ********,Thank you for taking the time to share to experience. I am sorry to hear about your situation and would love to help. The satisfaction of our customers is our main priority and at no given time do we ever want you to feel any less, by actions of a sales representative. I will be in contact with you today to obtain more information on the incident. If you wish to contact us directly, you may do so at *********************************** and we will respond to your concerns as soon as possible. Thank you for bein... read more
Frequently asked questions about Royal Prestige
How is Royal Prestige rated?
Royal Prestige has a 3.9 star rating with 1,546 reviews.
When is Royal Prestige open?
Royal Prestige is closed now. It will open on Monday at 7:00 a.m.