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Royal Prestige
- Appliances
- Middleton, WI
About this business
Location details
3252 Pleasant View Road, Middleton, WI, 53562, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
The product is excellent, but the service is poor. the people selling the product no offer follow up. They shy away after the sale.
Business response:
Hello ******, thank you for sharing your feedback. Were glad to hear that you find the product excellent, and we sincerely apologize for your experience with the follow-up service. That is not the level of support we strive to provide. Your comments are important to us, and we will use them to reinforce the importance of post-sale follow-up with our representatives. If you need assistance, our customer care team is always available to support you. Thank you for being a valued Royal Prestige customer!
Like the product just not the best seller their people never answer and are always to busy
Business response:
Hello *****, I appreciate you taking the time to share your feedback. I am sorry to hear the service provided by your independent distributor has not been the best. We would like the opportunity to remedy your experience and for that, we will be contacting you today to ensure all your questions are answered. If you wish to contact us directly, you may do so at ************************************ Thank you for being a valued Royal Prestige customer!
Tengo productos de más de 20 años últimamente. La calidad de royal prestige es completamente deficiente!! He estado enviando productos en devolución en garantías los últimos 3 años, devolviendo una y otra vez los productos, el plástico, los sartenes, todo completamente de mala calidad y absolutamente caros, carisimos!!no lo recomiendo en absoluto
Business response:
Hola ******! Entendemos perfectamente y lamentamos que tu experiencia no haya sido la mejor en estos ltimos tres aos, quisiramos saber ms **** poder ayudarte! Por favor manda un correo con tus datos a *********************************** **** darte el seguimiento adecuado. Gracias por tomarte el tiempo de compartir tu experiencia. Gracias por ser cliente de Royal Prestige!
Tengo 7 años usando el producto today hiba bien exepto el comal Que desde Que lo compre no me avian ayudado con el problems hasta hoy Que yo tube Que hablar y en esta ultima compra Emily Que por cierto ya no trabaja con ellos era bien professional, pero su supervisora nos trato bien mal Que solo hice esta ultima compra por Emily, compre el calentador de tortillas y no lo pude utilizar porque no calienta lo suficiente, no dura la bateria, y aparte Que me cobraron el shipping cuando se supone Que si bienen a vender deverian de... read more
Business response:
Hola ******, lamentamos sinceramente la experiencia que describe y agradecemos que se haya tomado el tiempo para compartir sus comentarios. Valoramos su lealtad durante estos siete aos y entendemos la frustracin que puede causar una situacin como la que menciona. Hemos tomado nota de sus observaciones respecto al comal, el calentador de tortillas y el servicio recibido, y las compartiremos con el equipo correspondiente para mejorar nuestros procesos y atencin al cliente. Si gusta comunicarse directamente con nosotros lo pued... read more
Items I purchased are low quality I was expecting high-quality due to the cost of each item being in the hundreds/thousandGot a new set with my warranty and ended up with a worse product. Im very unimpressed and would love to get my money back but they will only exchange items..
Business response:
Hello *****, were truly sorry to hear that your recent experience did not meet your expectations. Our goal is always to provide high-quality products and ensure our customers feel confident in their purchases. We appreciate you sharing your feedback and would like the opportunity to review your case in more detail. We will contact you today to get your order information so we can assist you and make sure your concerns are properly addressed. Thank you for being a Royal Prestige customer!
This company is an MLM. Do not support this business and DO NOT become a "distributor", as they are nothing but a scam company selling overpriced, cheaply made products and exploting low-income people hoping to make ends meet. Esta compania es esquema piramidal. Por favor no apoyes este negocio ni vendan sus productos, ellos solo quieren vender sus productos sobrevaludos y de baja calidad. Además explotan gentes de bajos ingresos que nomas quieren apoyar a sus familias.
Business response:
Hello ******, we appreciate your feedback. Were sorry to hear about your concerns, our goal is to provide high-quality products and a fair opportunity for those interested in sharing them. We take comments like yours seriously and welcome the opportunity to address any specific experiences or information you may have. Please feel free to reach out to us directly at ************************************ so we can better understand your concerns and provide clarification. Thank you!
Extremely upset bec the company is telling me that because of where my contract originated that is the interest rate I'm paying even though the State I currently live in interest rate is lower. Called and was told there is nothing they can do. The next time I make another purchase I have to make sure they create a new account so I can pay the correct interest rate and update my last name. I have also been trying to update my last name and now they tell me this. What great Customer Service they have!!! The supervisor was acti... read more
Business response:
Hello ******, thank you for sharing your experience. I am sorry to hear about your situation related to the finance charge and last name change request. I will be happy to assist and will be in contact you today. If you wish to reach us directly, you may do so at ************************************ Thank you for being a valued Royal Prestige customer!
Mala experiencia desde el principio...Instalacin demorada y de mala calidad, luego pedi reemplazo del cartucho del filtro de cocina y la vendedora ALBANY ****** ***** me ofreci un paquete de supuesta promocin que me llego incompleto, se lo notifiqu y hasta ahora no han enviado el cartucho faltante. El tecnico fue a cambiar el cartucho del filtro de cocina el cual ya habia notificadonque tenia un problema y dejo el problema son resolver(una goma daada), no cambi la pila que era necesario en el reemplazo y ahora ya me est pidi... read more
Business response:
Buenas da Greicy, queremos ayudarle a mejorar la impresin y satisfaccin con nuestros productos, servicios y la atencin que brindan nuestros Distribuidores Autorizados Royal Prestige. Lamento escuchar que no recibi el servicio adecuado y aparte recibi una promocin incompleta. Hoy nos comunicaremos con usted para analizar este caso en particular y tomar accin inmediata. Gracias por ser cliente de Royal Prestige!
I was not satisfied with the very small pan and when I contacted the seller he told me that the order had already been received and could not be returned is something so I would not recommend your company
Business response:
Hello ******, thank you for sharing your experience. I am sorry to hear you are not satisfied with your purchase. We will gladly contact you today to explore any options and try to make improve your experience.
Frequently asked questions about Royal Prestige
How is Royal Prestige rated?
Royal Prestige has a 3.9 star rating with 1,561 reviews.
When is Royal Prestige open?
Royal Prestige is open now. It will close at 10:00 p.m.