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Royal Prestige
- Appliances
- Middleton, WI
About this business
Location details
3252 Pleasant View Road, Middleton, WI, 53562, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
VERY DISAGREE! I LIVE IN NJ AND PURCHASED A $1200 WATER FILTER. SOMETHING EXAGGERATED TO BE A WATER FILTER BUT I STILL BUY IT, ITS INSTALLATION LASTED MORE THAN 4 MONTHS. WHICH I PAID FIRST BUT I DECIDED TO WAIT UNTIL THEY DID ME THE INSTALLATION AS THEY HAD PROMISED. I CALL MANY TIMES UNTIL I TRY TO RETURN THE PRODUCT BUT IT WAS NOT POSSIBLE FOR ANY CIRCUMSTANCE. NOW THAT THEY MAKE THE INSTALLATION PAID FOR ME, I CALL TO DEFER THE PAYMENTS OF AFTER MONTH AND THEY TELL ME THAT THEY CAN DO NOTHING. FOR 3 MONTHS I DID NOT USE ... read more
Business response:
Hello ***************************, We are sorry to hear your experience has not been satisfactory but I am here to try and assist you as best as I can to remedy the situation. My name is ***************************, I am one of our ************* Supervisors. I would like to speak to you directly in regard to your product, ensure it is working properly. The next step would be to review the account status with Hy Cite Enterprises, the financing department. If you can reach me directly at ************************************ I ... read more
I purchased a blender around 6months ago , very disappointed not what I was promised it will do . The blender sometimes works and sometimes it doesn't and it's super stressful to get it touch with a representative. So I stopped making payments the stupid loan is hurting my credit and now they even call my job and started to disclose PERSONAL information to my coworkers , which I think is against my rights . I would even wanna sue them for that . It's a scam !!
Business response:
Hello *****, I appreciate your feedback and would like to further discuss the status of your account. My name is ***************************, I am one of our ************* Supervisors. The first thing I would like to touch base is scheduling service for warranty by sending in your product for inspection and then move further into the credit aspect with the financing department. Any call made to a reference or place of employment is with a message regarding a personal business matter. I would also like to further review the s... read more
I placed an order and decided to cancel and return the items. Trying to get through to customer service is ridiculous. Everytime I call it's a minimum of 30 minutes on hold. The waiting system makes no sense I can be there next one in line and they say it will be 30 second. Next thing you know they repeat the same thing 15 times and 15 min passes. I just want the status on getting my deposit back. It's outrageous.
Business response:
Hello ***,I apologize you have been experiencing higher than normal wait time. I will gladly check the status of your refund. With the name and email address you provided, I was unable to locate your account. Can you please contact me directly at ************************************ my name is ***************************, I am one of our ************* supervisors. Thank you,*************************** ************* Supervisor
Hi First I would like to make a complaint about how they in the street harassing the citizen to purchase the products. Then when we sat down. He didn't know any English n we had to do the translation app. Then he was trying to tell me if u don't like the products to return it. Then the products came in. I look at it n wasn't satisfied with the product. When I was about to bring the box to the post office to drop off. I had a family emergency n I couldn't drop it off. They had called me several times while I was at another st... read more
Business response:
Hello ***, I appreciate your feedback and would like to further discuss your return request. My name is ***************************, one of our ************* Supervisors. If you can please email me directly at *********************************** and I will be more than happy to review how your return request was worked and ensure that it was done properly. Thank you,*************************** ************* Supervisor
The worst customer service I ever experienced. I’m have been a customer of Royal prestige for more than 25 years. However all the company has done is taking my money and not helping me when I needed. My house is full of their products. Never missed a payment. I bought a Juicer extrator 1,500.00 the 2nd. time trying to use didn’t turned on. I was told to send it guaranteed which I did after 6 months they send me the same product still not working but they want me to va keep paying anyhow. I stopped the payments after been tal... read more
Business response:
Hello *****, Thank you for taking the time to submit your feedback. We always love to hear back from our customers and even though it this case, it is not quite a positive experience, I want to see how we can make this right. Please reach out to me at *********************************** and I will be more than happy to review your account and offer the warranty service you require. Thank you,*************************** ******** Care Supervisor
We rate this business 0. This company prays on elderly community they have charged my mother over 2,000 for pot set, promised it could be cancelled in 3 days. Then proceeded to make it impossible to return any items. She has paid $816.00 so far and has a remaining balance $1,751.00. This will be reported consumer affairs, financial crimes against elderly. is a ludicrous business going to elders home and forcing to buy! The elders say no or unable to afford and they still insist on!, claiming they have good credit program and... read more
Business response:
Hello ****, My name is ***************************, I am a supervisor in our ************************* I appreciate your time in submitting your review and would like to further discuss the account status of your mother's account, with her authorization. Please email me directly at *********************************** and I will be able to further review your claim. Thank you, *************************** ******** Care Supervisor
If I could give this company a negative rating I would. One of their employees placed an order under my name. I was called by the company to confirm the order which I had never placed. I launched a complaint with the accounts department, gave them the salesperson's name and nothing was EVER done. I emailed their customer service department SEVERAL times and not resolution. That person still is employed at this company. So much for taking a person's identity and credit SERIOUSLY!
Business response:
Hello ************************, I appreciate your time in submitting your review and would like to further assist with your comment. If you can please contact me directly at *********************************** and I will gladly review all the documents received in your order as I do not see an outstanding balance and your account has been closed since 2020. Nonetheless, I would like to get this resolved and ensure your information is not being used without your consent. Thank you,*************************** ******** Care Sup... read more
We rate this business 0. This is a ludicrous business going to elders home and forcing to buy! The elders say no or unable to afford and they still insist on!, claiming they have good credit program and that it will mess up credit if returned! Someone, please help! Many of our neighbors are in a mess as well as a relative mother was a day short of first payment due, family got in involved but they forced her to keep partial items when went to the house to pick up because she was alone. They had asked for a doctor's note stat... read more
Business response:
**************, thank you for taking the time to leave your feedback. Your opinion counts, and we would love the opportunity to speak to you about this issue and a possible resolution. At your convenience, please contact us at ************************ or by email **************************************** we look forward to hearing from you.
BEWARE of this thief of a company. My mother ordered a glass blender but instead of contacting my mother to state they were out they sent her a plastic blender. My mother opened the box and realized it was plastic, she paid 70 dollars to have it returned. Called to cancel the order and was told by a dumb, rude, ignorant representative that if the bow was opened they can not cancel the order. Are you stupid, lady? I told her so what will happen and she said the product would be mailed back. How dishonest is this company? I to... read more
Business response:
We are sorry to hear about the negative experience you and your mother had and would like to the opportunity to resolve this matter. Please contact our ************************ either by email, ************************************* or by phone, ************************ with your account information so that we may be able to assist you.
Frequently asked questions about Royal Prestige
How is Royal Prestige rated?
Royal Prestige has a 3.9 star rating with 1,546 reviews.
When is Royal Prestige open?
Royal Prestige is closed now. It will open tomorrow at 7:00 a.m.