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Royal Prestige
- Appliances
- Middleton, WI
About this business
Location details
3252 Pleasant View Road, Middleton, WI, 53562, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Muy mala experiencia, prometen mucho responden poco. Mala atencion mala calidad. Muy alto el interes desde antes de que se vensca el pago. El peor de los creditos que existe. Las vendedoras muy tramposas nunca conestan de resgrereso. Me quede endeuda y los productos muy malos. 000 recommendable. Puse 1 estrella porque se tenia que poner en verdad queria poner 0
Business response:
*******************, Lamentamos escuchar que no has tenido la misma experiencia que el resto de nuestros fans. Por favor, comuncate con nuestro ************ de ******************* al ************** para que podamos ayudarte de inmediato o escrbenos un correo detallado a ************************************ Esperamos que te comuniques con nosotros el da ****** para poder remediar un poco la mala experiencia. ******************************** ******** Service Supervisor
The worst experience ever I waited for over a month for an exchange on a product and I haven't received it till this day and I tried to cancel my order and they told me there was no possible way for me to do it because it was past the 30 days what type of service is that worst company ever
Business response:
Hello ****************, I appreciate your time in bringing this to my attention. I would like to further review your account but with the information you provided, I was unable to locate your account. Please email me at *********************************** and I will gladly verify your return request. Our return policy is 30 days from the date you receive the product that is shipped from our warehouse. Thank you, *********************** ******** Service Supervisor
This company is a scam and authorities need to do something. I bought something and was not satisfied with the product considering the price of it as well. I could buy the same items for less than half the price and would work better that what I received. I also contacted the company trying to cancel my order but they told me that it was coming and to return it when I received it. But when I returned it they denied it and sent it back, but not to me. They sent it to their so called "advisor" and he kept it and has been calli... read more
Business response:
Hello ****************, Thank you for taking the time to submit your review. I apologize the return process was not as you expected. I was able to locate your account and review the notes on the account as to why your return was not approved. Our return policy states the product has to be new and unopened, unfortunately during the inspection of your product, upon its return, did not meet the criteria. Please email me at *********************************** and I can further clarify any misunderstanding of your return request ... read more
VERY DISAGREE! I LIVE IN NJ AND PURCHASED A $1200 WATER FILTER. SOMETHING EXAGGERATED TO BE A WATER FILTER BUT I STILL BUY IT, ITS INSTALLATION LASTED MORE THAN 4 MONTHS. WHICH I PAID FIRST BUT I DECIDED TO WAIT UNTIL THEY DID ME THE INSTALLATION AS THEY HAD PROMISED. I CALL MANY TIMES UNTIL I TRY TO RETURN THE PRODUCT BUT IT WAS NOT POSSIBLE FOR ANY CIRCUMSTANCE. NOW THAT THEY MAKE THE INSTALLATION PAID FOR ME, I CALL TO DEFER THE PAYMENTS OF AFTER MONTH AND THEY TELL ME THAT THEY CAN DO NOTHING. FOR 3 MONTHS I DID NOT USE ... read more
Business response:
Hello ***************************, We are sorry to hear your experience has not been satisfactory but I am here to try and assist you as best as I can to remedy the situation. My name is ***************************, I am one of our ************* Supervisors. I would like to speak to you directly in regard to your product, ensure it is working properly. The next step would be to review the account status with Hy Cite Enterprises, the financing department. If you can reach me directly at ************************************ I ... read more
I purchased a blender around 6months ago , very disappointed not what I was promised it will do . The blender sometimes works and sometimes it doesn't and it's super stressful to get it touch with a representative. So I stopped making payments the stupid loan is hurting my credit and now they even call my job and started to disclose PERSONAL information to my coworkers , which I think is against my rights . I would even wanna sue them for that . It's a scam !!
Business response:
Hello *****, I appreciate your feedback and would like to further discuss the status of your account. My name is ***************************, I am one of our ************* Supervisors. The first thing I would like to touch base is scheduling service for warranty by sending in your product for inspection and then move further into the credit aspect with the financing department. Any call made to a reference or place of employment is with a message regarding a personal business matter. I would also like to further review the s... read more
I placed an order and decided to cancel and return the items. Trying to get through to customer service is ridiculous. Everytime I call it's a minimum of 30 minutes on hold. The waiting system makes no sense I can be there next one in line and they say it will be 30 second. Next thing you know they repeat the same thing 15 times and 15 min passes. I just want the status on getting my deposit back. It's outrageous.
Business response:
Hello ***,I apologize you have been experiencing higher than normal wait time. I will gladly check the status of your refund. With the name and email address you provided, I was unable to locate your account. Can you please contact me directly at ************************************ my name is ***************************, I am one of our ************* supervisors. Thank you,*************************** ************* Supervisor
Hi First I would like to make a complaint about how they in the street harassing the citizen to purchase the products. Then when we sat down. He didn't know any English n we had to do the translation app. Then he was trying to tell me if u don't like the products to return it. Then the products came in. I look at it n wasn't satisfied with the product. When I was about to bring the box to the post office to drop off. I had a family emergency n I couldn't drop it off. They had called me several times while I was at another st... read more
Business response:
Hello ***, I appreciate your feedback and would like to further discuss your return request. My name is ***************************, one of our ************* Supervisors. If you can please email me directly at *********************************** and I will be more than happy to review how your return request was worked and ensure that it was done properly. Thank you,*************************** ************* Supervisor
The worst customer service I ever experienced. I’m have been a customer of Royal prestige for more than 25 years. However all the company has done is taking my money and not helping me when I needed. My house is full of their products. Never missed a payment. I bought a Juicer extrator 1,500.00 the 2nd. time trying to use didn’t turned on. I was told to send it guaranteed which I did after 6 months they send me the same product still not working but they want me to va keep paying anyhow. I stopped the payments after been tal... read more
Business response:
Hello *****, Thank you for taking the time to submit your feedback. We always love to hear back from our customers and even though it this case, it is not quite a positive experience, I want to see how we can make this right. Please reach out to me at *********************************** and I will be more than happy to review your account and offer the warranty service you require. Thank you,*************************** ******** Care Supervisor
We rate this business 0. This company prays on elderly community they have charged my mother over 2,000 for pot set, promised it could be cancelled in 3 days. Then proceeded to make it impossible to return any items. She has paid $816.00 so far and has a remaining balance $1,751.00. This will be reported consumer affairs, financial crimes against elderly. is a ludicrous business going to elders home and forcing to buy! The elders say no or unable to afford and they still insist on!, claiming they have good credit program and... read more
Business response:
Hello ****, My name is ***************************, I am a supervisor in our ************************* I appreciate your time in submitting your review and would like to further discuss the account status of your mother's account, with her authorization. Please email me directly at *********************************** and I will be able to further review your claim. Thank you, *************************** ******** Care Supervisor
Frequently asked questions about Royal Prestige
How is Royal Prestige rated?
Royal Prestige has a 3.9 star rating with 1,562 reviews.
When is Royal Prestige open?
Royal Prestige is closed now. It will open at 7:00 a.m.