This profile has been claimed by the business owner or representative.
Royal Prestige
- Appliances
- Middleton, WI
About this business
Location details
3252 Pleasant View Road, Middleton, WI, 53562, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I give the product 5 stars, the seller's service in Mexico and the customer service in Mexico I give zero stars, the seller in the United States and the customer service I give 5 stars
Business response:
Hello ******, thank you for taking the time to submit your feedback, it is greatly appreciated. I apologize you have not received the same service in both countries. We always strive to offer the best experience of service for all our customers. I was unable to locate your account, if you can please email me at ************************************ I would like to further discuss how we can improve your experience and share with the rest of our team. Thank you,*********************** ******** Service Supervisor
A scam. They dont come when they say. They ruin your products when they do maintenance i waited over a month for installation. Eventually returned everything . Its not worth the headache or the expense.Son irresponsable. Daan *** hoyas. No llegand cuando dicen. No tienen buen mantenimiento. **** para nada * no se puede comprar en otro lugar. Devolvi todos los productos.
Business response:
Hello ******, thank you for taking the time to submit your review. We appreciate your feedback and will definitely take the necessary actions to prevent this from happening again. I apologize for the service received and hope we can remedy the experience in the future. Thank you, *********************** ******** Service Supervisor
Not worth the money, I am STILL paying on my set that we got as a "wedding" set at a bride and groom seminar. The only reason why I got them was the "easy" cleaning. WRONG. I had better luck with the copper pan set. It's not a bad set, but definitely not worth the money. And don't want to mess up our credit by stopping payments. And heaven forbid if you are late on a payment, the calls never stop. We had a hardship when my husband was hospitalized and were doing good to buy basics. Now I am unable to work due to surgery, I h... read more
Business response:
Hello ******, thank you for taking the time in bringing this to my attention. I am sorry to hear about your financial hardship and wellbeing. I will be happy to review your account and see in what way I may be able to help. Please email me at ************************************ I was unable to locate your account with the information provided and hope to hear from you soon. Thank you, *********************** ******** Service Supervisor
Una empresa millonaria que en el sistema de pago en línea hay un cargo de $10.00, no pude ingresar a mi cuenta en línea, hablé con encargado del servicio al cliente e igual tenía que pagar ese cargo. No hubo flexibilidad para poder remover ese cargo. Lo envié por correo pagando más de mi pago regular, asumo que este pago llego tarde por lo cual los intereses son más altos. Compré el filtro para el agua, vino incompleto y tuve que llamar a mi vendedor para que me lo proporcionara lo faltante.
Business response:
**** ******, gracias por tomar el tiempo en dejar su resea. Ofrecemos la opcin de programar sus pagos para ser dbitos mensualmente automticamente para evitar el cargo de pago por telfono. Lamentamos que no fue la mejor experiencia, pero su comentario nos ayudara a brindar un mejor servicio. Al respecto a *********, ya lo tiene completo? Favor de enviarme un correo a *********************************** para poder asistirla. ******************************** ******** Service Supervisor
Hemos comprado varios productos y en esta última ocasión donde compramos el set de 6 piezas de las ultima ollas antiadherentes no fue muy buena. Ya q las ollas son muy pequeñas para su precio. Quisimos cambiarla para el se de 8 piezas y nos hicieron la vida imposible después de casi 2 semanas tratando de hacer el cambio muchas llamadas no tuvimos más remedio que cancelar la orden. Creo que el servio al cliente en esta ocasión fue un fracaso
Business response:
Buen da *****, gracias por tomar el tiempo en dejar su comentario. Lamento que el servicio que recibi no fue extraordinario para usted. Logre localizar su cuenta y me gustara poder ver cmo podemos mejorar *** experiencia. Favor de enviarme un correo al *********************************** o si le parece bien, me comunicare con usted el da ****** por *******. Gracias! *********, *********************** ******** Service Supervisor
f I could give this company a Zero I would! DO NOT DO BUSINESS WITH THIS FRAUD COMPANY! ALL THEY CARE ABOUT IS RIPPING HARD WORKING PEOPLE OFF!! I will tell all my family and friends to never ever buy from this company! Last year in November 2022, I was referred to Royal Prestige / HyCite Enterprises LLC by a family member, after a presentation at my house I was very impressed! After speaking to Leslie (the sales girl) , I decided to purchase a package that I thought was good, after speaking with the sales rep she said once ... read more
Business response:
Hello *****, thank you for taking the time to submit your review. I will gladly review your account and notes for your return request. Our return policy applies to any purchase that is new, unopened from its original box. As long as the box is not opened, the packaging that was used in the original shipment should remain intact to avoid any damage during the shipping process. Please email me at *********************************** and we can review your account today. Thank you, *********************** ******** Service Superv... read more
No hacen válida la garantía y se escusan diciendo que no se le dió un buen uso al producto, mis sartenes mostraron desgaste en el antiadherente a poco tiempo de haberlos comprado, no los compren no valen la pena aunque ustedes les den el uso que ellos indican habrá desgaste, es inevitable, uno los compra para usarlos no para tenerlos guardados, los vendedores con tal vender te dicen mentiras y a la hora de que hablas con el fabricante se escuda dicendo que ellos no son la misma compañía con la del vendedor. No de hacen respo... read more
Business response:
Buen dia ***********************, Gracias por tomarse el tiempo en dejar sus comentarios. Me gustara revisar su caso ms a fondo. Mi nombre es *********************** y soy supervisor en ******************* Entiendo se descontento con el servicio que se le brindo, pero hasta no poder revisar su cuenta, no podra darle una respuesta ms ******** a lo sucedido. No logre localizar su cuenta con los datos proporcionados, favor de enviar un correo a *********************************** y me pondr en contacto con usted lo antes posibl... read more
We are getting charged twice the price on the order for a workers mistake we been caliing for 2 months trying to solve the problem and no solution we've had managers come over to solve it and they lied about solving issues spoke to supervisor who lied about solving issues tried to come to an agreement and got lied about the agreement at this point we need guidance to take legal action since theres not a singal loyal person there to help us
Business response:
Hello *****, I appreciate your feedback! I know it can be frustrating trying to get a solution for an ongoing issue. I was able to locate your father's account for the order made in July 2021. It looks like there is a misunderstanding with how finance charges are applied. I will gladly clarify any misunderstandings, please feel free to email me at *********************************** and we will also attempt to reach the account holder today. Thank you,*********************** ****** Care Supervisor
DONT EVER DO BUSINESS WITH THIS PEOPLE!!!!! I was late on my payment due to an Economic situation I was going thru and apparently this bank won’t work with you in understanding the situation all they care is for your money obviously they don’t understand people go thru difficult times, but no problem I paid them off completely and I advise to stay away from banks like this I will never ever do business with this bank again and will advise my family and friends as well!
Business response:
Hello Mr. Carrillo, thanks for sharing your feedback. We would like the opportunity to investigate your feedback further. I was able to locate your account and review the notes. Please contact me at dnevarez@hycite.com and I will gladly work with you to clarify any issues regarding the late fee you were charged. Thank you, Denise Avila Customer Service Supervisor
Frequently asked questions about Royal Prestige
How is Royal Prestige rated?
Royal Prestige has a 3.9 star rating with 1,546 reviews.
When is Royal Prestige open?
Royal Prestige is closed now. It will open on Monday at 7:00 a.m.