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Royal Prestige
- Appliances
- Middleton, WI
About this business
Location details
3252 Pleasant View Road, Middleton, WI, 53562, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
My items came incomplete. Im thinking to cancel my order
Business response:
Hello ******, I am so sorry to hear you did not receive your complete order. I was able to locate your account and will be happy to review what items are missing in your order see the cause of the delay. Please email me at *********************************** and I will also be contacting you via phone today. Thank you, *********************** ******** Service Supervisor
Extremely expensive products that are not really worth what they cost. Sellers are not completely honest with you and you end up with a debt that is not worth it
Business response:
Hello ******, thank you for your feedback. We take every opportunity to improve or service and the best way is through our customer's feedback. Please contact me at *********************************** and I will gladly clarify any misunderstandings. Thank you, *********************** ******** Service Supervisor
The worse service i have ever had the product does not last and return policy is not good
Business response:
Hello *****, thank you for taking the time to submit your feedback. I am sorry to hear you have not had the best experience. We always look for ways on how we can improve. I would like to further discuss what we can do different to improve your customer experience. Our ****** return policy is for any new, unopened products but if you change your mind after testing out your products, we do offer an exchange only. The warranty we offer for all our products is intended for our customers to avoid having to purchase cookware for ... read more
I give the product 5 stars, the seller's service in Mexico and the customer service in Mexico I give zero stars, the seller in the United States and the customer service I give 5 stars
Business response:
Hello ******, thank you for taking the time to submit your feedback, it is greatly appreciated. I apologize you have not received the same service in both countries. We always strive to offer the best experience of service for all our customers. I was unable to locate your account, if you can please email me at ************************************ I would like to further discuss how we can improve your experience and share with the rest of our team. Thank you,*********************** ******** Service Supervisor
A scam. They dont come when they say. They ruin your products when they do maintenance i waited over a month for installation. Eventually returned everything . Its not worth the headache or the expense.Son irresponsable. Daan *** hoyas. No llegand cuando dicen. No tienen buen mantenimiento. **** para nada * no se puede comprar en otro lugar. Devolvi todos los productos.
Business response:
Hello ******, thank you for taking the time to submit your review. We appreciate your feedback and will definitely take the necessary actions to prevent this from happening again. I apologize for the service received and hope we can remedy the experience in the future. Thank you, *********************** ******** Service Supervisor
Not worth the money, I am STILL paying on my set that we got as a "wedding" set at a bride and groom seminar. The only reason why I got them was the "easy" cleaning. WRONG. I had better luck with the copper pan set. It's not a bad set, but definitely not worth the money. And don't want to mess up our credit by stopping payments. And heaven forbid if you are late on a payment, the calls never stop. We had a hardship when my husband was hospitalized and were doing good to buy basics. Now I am unable to work due to surgery, I h... read more
Business response:
Hello ******, thank you for taking the time in bringing this to my attention. I am sorry to hear about your financial hardship and wellbeing. I will be happy to review your account and see in what way I may be able to help. Please email me at ************************************ I was unable to locate your account with the information provided and hope to hear from you soon. Thank you, *********************** ******** Service Supervisor
Una empresa millonaria que en el sistema de pago en línea hay un cargo de $10.00, no pude ingresar a mi cuenta en línea, hablé con encargado del servicio al cliente e igual tenía que pagar ese cargo. No hubo flexibilidad para poder remover ese cargo. Lo envié por correo pagando más de mi pago regular, asumo que este pago llego tarde por lo cual los intereses son más altos. Compré el filtro para el agua, vino incompleto y tuve que llamar a mi vendedor para que me lo proporcionara lo faltante.
Business response:
**** ******, gracias por tomar el tiempo en dejar su resea. Ofrecemos la opcin de programar sus pagos para ser dbitos mensualmente automticamente para evitar el cargo de pago por telfono. Lamentamos que no fue la mejor experiencia, pero su comentario nos ayudara a brindar un mejor servicio. Al respecto a *********, ya lo tiene completo? Favor de enviarme un correo a *********************************** para poder asistirla. ******************************** ******** Service Supervisor
Hemos comprado varios productos y en esta última ocasión donde compramos el set de 6 piezas de las ultima ollas antiadherentes no fue muy buena. Ya q las ollas son muy pequeñas para su precio. Quisimos cambiarla para el se de 8 piezas y nos hicieron la vida imposible después de casi 2 semanas tratando de hacer el cambio muchas llamadas no tuvimos más remedio que cancelar la orden. Creo que el servio al cliente en esta ocasión fue un fracaso
Business response:
Buen da *****, gracias por tomar el tiempo en dejar su comentario. Lamento que el servicio que recibi no fue extraordinario para usted. Logre localizar su cuenta y me gustara poder ver cmo podemos mejorar *** experiencia. Favor de enviarme un correo al *********************************** o si le parece bien, me comunicare con usted el da ****** por *******. Gracias! *********, *********************** ******** Service Supervisor
f I could give this company a Zero I would! DO NOT DO BUSINESS WITH THIS FRAUD COMPANY! ALL THEY CARE ABOUT IS RIPPING HARD WORKING PEOPLE OFF!! I will tell all my family and friends to never ever buy from this company! Last year in November 2022, I was referred to Royal Prestige / HyCite Enterprises LLC by a family member, after a presentation at my house I was very impressed! After speaking to Leslie (the sales girl) , I decided to purchase a package that I thought was good, after speaking with the sales rep she said once ... read more
Business response:
Hello *****, thank you for taking the time to submit your review. I will gladly review your account and notes for your return request. Our return policy applies to any purchase that is new, unopened from its original box. As long as the box is not opened, the packaging that was used in the original shipment should remain intact to avoid any damage during the shipping process. Please email me at *********************************** and we can review your account today. Thank you, *********************** ******** Service Superv... read more
Frequently asked questions about Royal Prestige
How is Royal Prestige rated?
Royal Prestige has a 3.9 star rating with 1,562 reviews.
When is Royal Prestige open?
Royal Prestige is closed now. It will open at 7:00 a.m.