This profile has been claimed by the business owner or representative.
Royal Prestige
- Appliances
- Middleton, WI
About this business
Location details
3252 Pleasant View Road, Middleton, WI, 53562, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
No hacen válida la garantía y se escusan diciendo que no se le dió un buen uso al producto, mis sartenes mostraron desgaste en el antiadherente a poco tiempo de haberlos comprado, no los compren no valen la pena aunque ustedes les den el uso que ellos indican habrá desgaste, es inevitable, uno los compra para usarlos no para tenerlos guardados, los vendedores con tal vender te dicen mentiras y a la hora de que hablas con el fabricante se escuda dicendo que ellos no son la misma compañía con la del vendedor. No de hacen respo... read more
Business response:
Buen dia ***********************, Gracias por tomarse el tiempo en dejar sus comentarios. Me gustara revisar su caso ms a fondo. Mi nombre es *********************** y soy supervisor en ******************* Entiendo se descontento con el servicio que se le brindo, pero hasta no poder revisar su cuenta, no podra darle una respuesta ms ******** a lo sucedido. No logre localizar su cuenta con los datos proporcionados, favor de enviar un correo a *********************************** y me pondr en contacto con usted lo antes posibl... read more
We are getting charged twice the price on the order for a workers mistake we been caliing for 2 months trying to solve the problem and no solution we've had managers come over to solve it and they lied about solving issues spoke to supervisor who lied about solving issues tried to come to an agreement and got lied about the agreement at this point we need guidance to take legal action since theres not a singal loyal person there to help us
Business response:
Hello *****, I appreciate your feedback! I know it can be frustrating trying to get a solution for an ongoing issue. I was able to locate your father's account for the order made in July 2021. It looks like there is a misunderstanding with how finance charges are applied. I will gladly clarify any misunderstandings, please feel free to email me at *********************************** and we will also attempt to reach the account holder today. Thank you,*********************** ****** Care Supervisor
DONT EVER DO BUSINESS WITH THIS PEOPLE!!!!! I was late on my payment due to an Economic situation I was going thru and apparently this bank won’t work with you in understanding the situation all they care is for your money obviously they don’t understand people go thru difficult times, but no problem I paid them off completely and I advise to stay away from banks like this I will never ever do business with this bank again and will advise my family and friends as well!
Business response:
Hello Mr. Carrillo, thanks for sharing your feedback. We would like the opportunity to investigate your feedback further. I was able to locate your account and review the notes. Please contact me at dnevarez@hycite.com and I will gladly work with you to clarify any issues regarding the late fee you were charged. Thank you, Denise Avila Customer Service Supervisor
Awesome products however I do have a problem when I’m constantly being harassed day and night about signing a contract that i told the representative to give me a few days and ill get in touch. Showed up to my house without notice to have me sign the contract , explained to me everything was gonna be the same i just needed to sign so when i finally recieved the package , only 1 thing was delivered. When i told her i wanted to cancel the order and send it back she never got in contact with me. This is the second time i ordere... read more
Business response:
Hello *******,Thank you for taking the time so provide your feedback. My name is *********************** and I am one of our **************** Supervisors. I would like to further discuss your concern regarding your cancellation request as well as missing items. I was able to locate your account, please email me at *********************************** to schedule a date and time to speak with you. Thank you,*********************** **************** Supervisor
Was charged $2000 for an item that wasn't ever delivered. High monthly interest. And unable to cancel despite never receiving the item. Called and they hang up when asked about cancelation. They want money only and don't care. Extremely rude on phone.**********************************************************************************************************************
Business response:
Hello ***, I appreciate the time you took in submitting your review. My name is *********************** and I am a supervisor in our **************************** I was able to locate your account and review the notes. I will be happy to assist with your request an ensure this is taken care of as quickly as possible. Please email me directly at *********************************** and I will review your request. Thank you, *********************** ******** Service Supervisor
Producto es bueno pero el servicio y el costo muy malo. Te dicen algo hacen otro te llaman sin saber. Te dan ********** incorrecta. No los puedo recomendar si no poner una advertencia que no lo compren porque no vale el dolor de cabeza.
Business response:
*************, gracias por su *****. Es muy importante para nosotros que nuestros clientes estn satisfechos con su producto y nuestro servicio. No pude localizar su cuenta con solo el nombre y correo electrnico, sera tan amable de enviarme un correo a *********************************** y poder revisar su caso ms a fondo. ******************************** ******************** Supervisora
The worst customer service...Representatives are misleading....Hold time is about 2 hours, ridiculous. The worst experience ever. Will never recommend this company to anyone.
Business response:
Hello *******, Thank you for bringing this our attention. This is definitely something we do not want our customers to ever experience, less than satisfactory service. I was able to locate your account and will be happy to go over any questions or concerns you may have. Please let me know when is the best time and date to call you or you may also email me at ***************************************** you, *********************** ******** Service Supervisor
I would not recommend buying from them. I have contacted customer service several times, in need of a return and they have been vague and elusive with giving me the return information. They are quick to process a purchase, but to try to return, they will make you jump through hoops that you cant see.
Business response:
Hello *****, I apologize you did not receive the outmost customer service experience during your request for a return. I was able to locate your account and the return label has been issued. Please email me at *********************************** if you did not receive it and if you need further assistance with the process of your return. Thank you,*********************** ******** Service Supervisor
No good costumer service for get a good solution, plus if whatever they sale if not work on you because I paid the full price they not give me my money back.Ill give 000 and no spend any single dollars on this product.
Business response:
Hello *****, We appreciate your feedback. I will be happy to further discuss your concern. We stand behind the warranty and service of our product and should you need any assistance, please contact our customer service at ************. We do have cancellation/return policy, as stated in your sales order, as long as your product meets our return criteria. You may also email me at *********************************** for further clarification. Thank you,*********************** ******** Service Supervisor
Frequently asked questions about Royal Prestige
How is Royal Prestige rated?
Royal Prestige has a 3.9 star rating with 1,562 reviews.
When is Royal Prestige open?
Royal Prestige is closed now. It will open at 7:00 a.m.