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Royal Prestige
- Appliances
- Middleton, WI
About this business
Location details
3252 Pleasant View Road, Middleton, WI, 53562, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Awesome products however I do have a problem when I’m constantly being harassed day and night about signing a contract that i told the representative to give me a few days and ill get in touch. Showed up to my house without notice to have me sign the contract , explained to me everything was gonna be the same i just needed to sign so when i finally recieved the package , only 1 thing was delivered. When i told her i wanted to cancel the order and send it back she never got in contact with me. This is the second time i ordere... read more
Business response:
Hello *******,Thank you for taking the time so provide your feedback. My name is *********************** and I am one of our **************** Supervisors. I would like to further discuss your concern regarding your cancellation request as well as missing items. I was able to locate your account, please email me at *********************************** to schedule a date and time to speak with you. Thank you,*********************** **************** Supervisor
Was charged $2000 for an item that wasn't ever delivered. High monthly interest. And unable to cancel despite never receiving the item. Called and they hang up when asked about cancelation. They want money only and don't care. Extremely rude on phone.**********************************************************************************************************************
Business response:
Hello ***, I appreciate the time you took in submitting your review. My name is *********************** and I am a supervisor in our **************************** I was able to locate your account and review the notes. I will be happy to assist with your request an ensure this is taken care of as quickly as possible. Please email me directly at *********************************** and I will review your request. Thank you, *********************** ******** Service Supervisor
Producto es bueno pero el servicio y el costo muy malo. Te dicen algo hacen otro te llaman sin saber. Te dan ********** incorrecta. No los puedo recomendar si no poner una advertencia que no lo compren porque no vale el dolor de cabeza.
Business response:
*************, gracias por su *****. Es muy importante para nosotros que nuestros clientes estn satisfechos con su producto y nuestro servicio. No pude localizar su cuenta con solo el nombre y correo electrnico, sera tan amable de enviarme un correo a *********************************** y poder revisar su caso ms a fondo. ******************************** ******************** Supervisora
The worst customer service...Representatives are misleading....Hold time is about 2 hours, ridiculous. The worst experience ever. Will never recommend this company to anyone.
Business response:
Hello *******, Thank you for bringing this our attention. This is definitely something we do not want our customers to ever experience, less than satisfactory service. I was able to locate your account and will be happy to go over any questions or concerns you may have. Please let me know when is the best time and date to call you or you may also email me at ***************************************** you, *********************** ******** Service Supervisor
I would not recommend buying from them. I have contacted customer service several times, in need of a return and they have been vague and elusive with giving me the return information. They are quick to process a purchase, but to try to return, they will make you jump through hoops that you cant see.
Business response:
Hello *****, I apologize you did not receive the outmost customer service experience during your request for a return. I was able to locate your account and the return label has been issued. Please email me at *********************************** if you did not receive it and if you need further assistance with the process of your return. Thank you,*********************** ******** Service Supervisor
No good costumer service for get a good solution, plus if whatever they sale if not work on you because I paid the full price they not give me my money back.Ill give 000 and no spend any single dollars on this product.
Business response:
Hello *****, We appreciate your feedback. I will be happy to further discuss your concern. We stand behind the warranty and service of our product and should you need any assistance, please contact our customer service at ************. We do have cancellation/return policy, as stated in your sales order, as long as your product meets our return criteria. You may also email me at *********************************** for further clarification. Thank you,*********************** ******** Service Supervisor
Muy mala experiencia, prometen mucho responden poco. Mala atencion mala calidad. Muy alto el interes desde antes de que se vensca el pago. El peor de los creditos que existe. Las vendedoras muy tramposas nunca conestan de resgrereso. Me quede endeuda y los productos muy malos. 000 recommendable. Puse 1 estrella porque se tenia que poner en verdad queria poner 0
Business response:
*******************, Lamentamos escuchar que no has tenido la misma experiencia que el resto de nuestros fans. Por favor, comuncate con nuestro ************ de ******************* al ************** para que podamos ayudarte de inmediato o escrbenos un correo detallado a ************************************ Esperamos que te comuniques con nosotros el da ****** para poder remediar un poco la mala experiencia. ******************************** ******** Service Supervisor
The worst experience ever I waited for over a month for an exchange on a product and I haven't received it till this day and I tried to cancel my order and they told me there was no possible way for me to do it because it was past the 30 days what type of service is that worst company ever
Business response:
Hello ****************, I appreciate your time in bringing this to my attention. I would like to further review your account but with the information you provided, I was unable to locate your account. Please email me at *********************************** and I will gladly verify your return request. Our return policy is 30 days from the date you receive the product that is shipped from our warehouse. Thank you, *********************** ******** Service Supervisor
This company is a scam and authorities need to do something. I bought something and was not satisfied with the product considering the price of it as well. I could buy the same items for less than half the price and would work better that what I received. I also contacted the company trying to cancel my order but they told me that it was coming and to return it when I received it. But when I returned it they denied it and sent it back, but not to me. They sent it to their so called "advisor" and he kept it and has been calli... read more
Business response:
Hello ****************, Thank you for taking the time to submit your review. I apologize the return process was not as you expected. I was able to locate your account and review the notes on the account as to why your return was not approved. Our return policy states the product has to be new and unopened, unfortunately during the inspection of your product, upon its return, did not meet the criteria. Please email me at *********************************** and I can further clarify any misunderstanding of your return request ... read more
Frequently asked questions about Royal Prestige
How is Royal Prestige rated?
Royal Prestige has a 3.9 star rating with 1,546 reviews.
When is Royal Prestige open?
Royal Prestige is closed now. It will open tomorrow at 7:00 a.m.