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Royal Prestige
- Appliances
- Middleton, WI
About this business
Location details
3252 Pleasant View Road, Middleton, WI, 53562, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I was promised a free gift with my purchase and never was given. Additionally, I set-up my automatic payments and they have not withdrew the money.
Business response:
Hello *****, I am sorry to hear you have not received the gift promised. I can definitely contact the sales office regarding this matter. My name is *********************** and I am a ******** Service Supervisor. I was able to locate your account and would like to discuss the matter of your automatic payments. I will be sending you a message for further review. You may also reach me at ************************************ Thank you, *********************** ******** Service Supervisor
Mala experiencia conmigo al menos porque llevo ya 2 meses sin licuadora
Business response:
*************, lamento escuchar que an sigue en espera de su producto. Logre localizar su cuenta y hoy mismo nos ponemos en contacto con usted para solucionar la entrega de su producto. Si desea enviarnos un correo lo puedo hacer por medio de ************************************ Gracias, *********************** ******** Service Supervisor
Its overpriced and the vendors arent honest they just want to sell based on lies . I trusted on the first vendors lied to me . Then I went again and tried buying from other vendors and failed me again .They lied to me on The guarantees be very careful they also cheated my mom. My mom returned the products and they are still charging her since shes illiterate they are taking advantage of her.The company along with their vendors are so wrong on doing this to people Its a scam.
Business response:
Hello ****, we want to help you improve your impression and satisfaction with our products, services and the attention provided by our Royal Prestige Authorized Distributors. Inaccurate information is not one of the values by which our company is governed and we are against of this practice. I was able to locate your account and will be contacting you today. My name is *********************** and I am a ******** Service Supervisor. You may also write to our customer service email ****************************************** or... read more
The products are too expensive and I never used them so I ask them that I dont want them and I cant afford to pay so I told them to give me some times and I will schedule payments but on march 17/2023 they charge me and put my bank account on negative balance and they schedule frequent payments without my authorization
Business response:
Hello *******, thank you for taking the time to submit your review. I was able to locate your account and upon reviewing the notes, you have not established a communication with the finance company. It could be that you have been contacting your sales representative. It is very important you call us back at ************ today and we can assist with your financial request. Thank you,*********************** ******** Service Supervisor
No recomiendo para nada, quería comprar con Royal prestige porque mi mamá a comprado de aquí mucho, pero el servicio conmigo no fue bueno para nada, me quede sin sink por casi una semana. Y después al tratar de cancelar me dicen que no puedo porque el muchacho ya se había llevado las cajas y había abierto el producto, halgo que no toque pero porque el se llevó las cajas sabiendo, me dijeron que no podía cancelar la compra. No recomiendo a nadie. Ni el producto ni el vendedor.
Business response:
*************, lamento lo sucedido y me gustara aclarar cualquier dura referente a la pliza de retorno. Si el producto fue abierto sin su consentimiento, es algo que requiere una investigacin y para eso me gustara revisar su cuenta. ***** localizar su cuenta por lo que me estar comunicando con usted el da ******. Cualquier duda o pregunta, me puede enviar un mensaje a ************************************
Mi experiencia con Royal prestige ha sido fatal. Mucha falta de comunicacin con el distribuidor. Tengo ya dos semanas tratando de contactarlo y no he podido. Solo vino a mi casa y vendi luego se desapareci.
Business response:
***************, lamento lo sucedido. Nuestra prioridad y brindar el mejor servicio a nuestros clientes y lamentamos haber fallado en esta ocasin. Logre localizar su cuenta y ya le notifiqu a su representante de ventas que se comunique con usted lo antes posible. Mi nombre es *********************** y soy supervisora de atencin al cliente. Cualquier duda o pregunta, me puede enviar un mensaje a ******************** Gracias *********************** ******** Service Supervisor
My items came incomplete. Im thinking to cancel my order
Business response:
Hello ******, I am so sorry to hear you did not receive your complete order. I was able to locate your account and will be happy to review what items are missing in your order see the cause of the delay. Please email me at *********************************** and I will also be contacting you via phone today. Thank you, *********************** ******** Service Supervisor
Extremely expensive products that are not really worth what they cost. Sellers are not completely honest with you and you end up with a debt that is not worth it
Business response:
Hello ******, thank you for your feedback. We take every opportunity to improve or service and the best way is through our customer's feedback. Please contact me at *********************************** and I will gladly clarify any misunderstandings. Thank you, *********************** ******** Service Supervisor
The worse service i have ever had the product does not last and return policy is not good
Business response:
Hello *****, thank you for taking the time to submit your feedback. I am sorry to hear you have not had the best experience. We always look for ways on how we can improve. I would like to further discuss what we can do different to improve your customer experience. Our ****** return policy is for any new, unopened products but if you change your mind after testing out your products, we do offer an exchange only. The warranty we offer for all our products is intended for our customers to avoid having to purchase cookware for ... read more
Frequently asked questions about Royal Prestige
How is Royal Prestige rated?
Royal Prestige has a 3.9 star rating with 1,546 reviews.
When is Royal Prestige open?
Royal Prestige is closed now. It will open on Monday at 7:00 a.m.