This profile has been claimed by the business owner or representative.
Saela Pest Control
- Pest Control
- Merriam, KS
About this business
Location details
6230 Merriam Dr., Merriam, KS, 66203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Insanely overpriced. Spent the whole time trying to upsell instead of handling my problem.
A week after moving into my home I heard a noise coming from crawl space. The day Edge came out I saw a stray cat who probably came from the space as the window cover was broken and cat was standing by. Edge said they signed me up for the wrong service and need to come back next week, IE: today. They have not come out yet. I am unsure how I feel about them at this point.
Business response:
Katrina, we apologize for the mix up. It looks like we've taken care of things, and have returned to your home to complete the correct type of service. Just so you know, we only use the best products on the market and train our sales reps to treat more places around your home with it. Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We hope to continue servicing your home well enough to increase our rating and revie... read more
Nothing
Business response:
Thanks for your review, Gerald! If there is ever anything more we can do for you, please just let us know. We are always happy to help.
I advised of the location of the squirrel in the exterior wall of the house, yet 10 days for by and they have not got the animal contained.
Business response:
Melynda, we apologize for you experience. We strive to make every interaction a positive one. We visited your home multiple times and made different adjustments each time. It looks like you left this review right before we sent a field manager out to your home to asses the situation. While out there, he was able to take care of the entry point that the squirrel had access to entering your home through by installing a mesh wire over the hole. You've received two more services since this review and we're assuming we&... read more
From the moment I was connected to this company I felt like a number/quota for them. In the first phone call I was transferred 3 times and they were more concerned about me signing up for their 9 service agreement. I said I didn't want that as I'd never used them so why would I want to lock in for that long. They then mentioned their "renters" 5 service treatment and I agreed to that. The guy arrived and before any work started he had me sign the entire agreement first. Then I showed him where I had seen mice and then he pro... read more
They promise you the moon but when push comes to shove they fall short on delivery
Business response:
We apologize for your experience, Tom. We strive to make every experience a positive one so we would like to learn more about what happened. We are unable to find your account from your Home Advisor name so will you please call us as 866-529-0864 extension 1041? We are always looking for ways to improve and if possible, we would like to make things better for you. Just so you know, we only use the best products on the market and as a result we tend to flush out untouched nests inside your home. This can cause an increase in ... read more
I was under the impression I would be able to get someone to come out and look at the bee situation before telling me what they could do and price. What happened is I spoke with a representative that DID NOT come out and basically called me an idiot for saying I had a bee problem when HE knew it was probably wasps. Then he tries to get me into a package that I don't want or know if I NEED because he did not come out to see the situation. I do have to commend their service technicians. I had 4 different ones come out and all ... read more
Business response:
Hi Kathryn, We apologize for your experience. We are happy to hear that the service technicians were polite and helpful. I am having trouble finding your account information. If you would reach out to me at 866-529-0864 ext 1064, I would be happy to look into your situation, gain further information, and reach out to the customer service managers to inform them of your experience and to improve training on this situation. We sincerely apologize and hope you enjoy our service. Seriously, if there is anything we can do please ... read more
It is a terrible company with horrible customer service!!! I was told that this product would be fine for the beehives I have in my yard. The Tech came out and laughed at that and said it was going to kill my bees. I asked to cancel since I was getting contradictory information and didn't want their product to kill off my bees. The manager "BEN" (is his name) from Utah told me I would have to pay a $400.00 cancelation fee. I asked to speak with his supervisor and he wouldn't allow me to. I called the person in charge of cust... read more
Business response:
Jeremy, We are terribly sorry about your frustration toward Edge. While we treat several beekeepers homes in many different states, it is true that the product can harm bees, after all it is insecticide. We are fully aware of the delicate balance between the hives that beekeepers have and the ecosystem they need to flourish. Because of this, our technicians are extremely cautious when spraying for pests, particularly for the brown recluses you were seeing. They will avoid the beehives all together, flowers, or any other sect... read more
Was not satisfied with work, hey put traps out and they are nowhere to be found. I was put into a contract I was not aware of. I wanted to cancel they wouldn't allow me to speak with a manager they said someone was going to come out to fix the problem but no one came.
Business response:
Kevin, we apologize for your experience. We strive for clarity in all we do. We're always very thorough about the signup process. We go over the agreement with you, have you sign it, and send you copies of everything. We do offer the free re-services to make sure your pest needs are taken care of. Now, obviously, you experienced differently. Please give us a call at 866-529-8064 ext. 1082 if you'd like to talk more about your situation. We are always looking for ways to improve and would love to hear from you. We w... read more
Frequently asked questions about Saela Pest Control
How is Saela Pest Control rated?
Saela Pest Control has a 4.6 star rating with 3,379 reviews.
When is Saela Pest Control open?
Saela Pest Control is open now. It will close at 9:00 p.m.