Safe Guard Products International, LLC

Stephanie F 

on BBB

2 years ago

I would give zero stars if I could. This company does not communicate well or explain things thoroughly, and I have had multiple issues with my gap insurance claim that I opened in August 2023, over 6 months ago. I am still dealing with them. The first person I spoke with gave me incorrect information, and my most recent interaction was with a very condescending woman on the phone. The chat bot was more help. This company encompasses Mopar Gap insurance, and I will never work with this company again. Avoid them at all costs,... read more

carlos b 

on BBB

2 years ago

Bad service, there was an omission of information and after the days passed and there was nothing to do, they explained to me that is not the right document that i need.. i lost my money... now i have to pay for a total loss car... Don't buy any product of this company 

Jacquez H 

on BBB

2 years ago

I purchased a car from ***** Autonation is Georgia, Long story short I totaled out my car and filed a gap claim with the company safe guard and its been over a month and I havent heard anything back from anyone, my credit has been severely impacted, no communication with ***** Financial group either as well, and they are just horrible at communication. 

Dwight H 

on BBB

2 years ago

I have been sending my documents in for my totaled car to safe-guard only for them to reject me constantly over and over since November ***************************************************** from getting a new vehicle I would never recommend this company to anyone with the car being totaled out just a pack illiterate individuals. 

Juddson M 

on BBB

2 years ago

DO NOT BUY A SAFE-GUARD BACKED WARRANTY! My experience with the safeguard warranty products international warranty could not have been any worse. When I sold my vehicle and attempted to cancel the policy, I was given a complete runaround about the cancellation process that totally contradicted the language in my contract. I was quoted a $3452 refund, which was later denied in contradiction to the contract language. Safeguard ******************** seems to know that most people will not file a lawsuit against them for $3,500. ... read more

Linda S 

on BBB

2 years ago

I bought a New ********************** Plan through ***************** in ******, ******** on 4/29/2022. It was to cover my new 2022 Jeep Grand Cherokee. In December of 2023 I traded my Jeep for **** Jeep Grand Cherokee. The plan is not transferable. I started paperwork to cancel the plan and get a refund. The original plan was for 5 years. I only used about 18 months of the plan. I contacted ************** when I got no response from ***. I was sent paperwork to fill out. I filled it out and emailed it back. After waiting one... read more

Quanjay J 

on BBB

2 years ago

I have never had such a careless experience from incompetent people and I don't mean that as a euphemism. The entire claims process with this company was the most daunting task Ive ever experienced and I wouldn't recommend their services to a cockroach if one could be insured.The document submission process is equivalent to receiving a prostate exam. The company relies on untrained reps to review the submitted documents for accuracy, which they did and I was told everything looked great. I waited the standard 7 to 10 busines... read more

Lauren A 

on BBB

2 years ago

This company is a joke. DO NOT WASTE YOUR MONEY ON THE WARRANTY COVERAGE. Tire and wheel warranty approved a tire and then tried to retract the removal once inspection was done on the other tires because 2 other tires had damage found and were added to the claim the same day. Another nail with a slow leak was documented. ALL PICTURES were submitted and after each submission more documentation was requested. ********* documented and submitted documents. 

San G 

on BBB

2 years ago

I purchased Gap insurance from Safeguard through ***.My car was deemed a total loss. *** paid majority of my loan balance leaving me with a balance of 3800.00.I filed a GAp claim with Safeguard and provided them with the requested information.They took forever to response to my claim then requested a running balance from finance company . I provided them with the document and they said they already made the decision using an amortization method.They only paid $323.00 towards my loan leaving me with a balance to pay .They cla... read more