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Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I live in Myrtle Beach and I was sold a security and camera system by Greg Schwartz, I got the system in the summer and had technicians out to my house 3x already. My front camera has never caught motion, I just get the live screen, and I never had a problem with my back camera until the technician left, now that one doesn't work either. Gregg told my ex husband that he will get his best technician, that was 2 weeks ago and we're still waiting, my ex left Greg several messages and he ignores the calls. They want to keep bla... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Deana . Safe Haven sets a high standard for ourselves and are truly sorry to hear that this standard was not your experience with us. You spoke with a Safe Haven representative directly on 12/4/2020 to assist you with schedule a service appointment and requested to speak with Management directly regarding your concerns. The Area Technician Manager and Regional Technician have been sent follow-up notification to reach out to you within 24-48 business ... read more
I started my service with Safe Haven Security in January of 2020. In July, they cut my service off without even telling me. Then they sent a bill to me through an attorney for $1530.26. This company is very fishy. Find someone else to get your security system through.
Business response:
Thank you for providing your feedback and letting us know about this issue, Ramey. Safe Have values its customers and strives for an excellent experience. We apologize for not meeting our standards and any inconvenience this has caused. Unfortunately your account was cancelled by ADT due to non-payment on 09/10/2020. ADT provided billing statements, calls, and emails to advise of the cancellation prior to disconnecting the service. When your account cancelled it was sent to Berman and Rabin to collect the early termination p... read more
Alex Lang, out of Albuquerque, NM, came to my home this evening with a male associate on a cold call. They did not ring the doorbell.I realized someone was outside when I heard a loud noise He stepped in fresh concrete and made no effort to fix or repair. He lied and said he could not give me the information as to how he got my information. That it was a special deal and it was for security reasons. When I said I was not interested and already had a home security system, the signs and stickers were prominently displayed, h... read more
Business response:
Thank you for providing your feedback and letting us know about this issue,Laura . Safe Haven strives to provide excellent customer care and we are truly sorry we have been unable to uphold our expectations. We take your concerns seriously and want to make sure they are escalated to the highest extent. Please get in touch with us on (844)413-1920 to ensure we address your concerns and are able to give you some peace of mind. Sincerely, Safe Haven Security, ADT Authorized Dealer
We had 2 cameras installed by Safe Haven in our new build home; a driveway cam and backyard cam. The backyard cam was installed in a high awkward position that makes it hard to even detect and alert on movement. The 3rd camera has never even been installed, and after I asked them to take the camera back and provide a credit for the one camera, they refuse and threatened collections. The video quality is poor in my opinion compared to other cameras on the market. The price is also not comparable. I much rather prefer the Ring... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, R.. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We appreciate you taking the time to voice your concerns. Please get in touch with us and we'd be happy to provide you with the agreed upon equipment and authorized and signed for. We can be reached at (844)413-1920 to set up a service appointment. Sincerely, Safe Haven Security, ADT Authorized Dealer
Oct 6 2020 Had ADT set up my alarm system after two days I canceled for personal reasons safe haven tech Rolando came to collect the equipment. My home is a smart home so it comes with a panel what they did was lock my panel so no other company can use it to install there alarm system . I called and safe haven refused to release the panel so it can be used by other companies they are horrible and I hope people will be careful cheap is not always good they are a bunch of thieves.still waiting for save haven to unlocked panel ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Donna. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. When removing the monitoring services, Safe Haven restores the system to factory settings so that a customer may utilize the smart home system at their discretion. We have alerted our Builder Escalations team with your concerns and will have a member of the team contact you directly. You may also contact your concierge team d... read more
Reposting my deleted review: Awful. Gave me faulty equipment, ok happens, but lied about what it could do, and couldn’t fix it to what it was supposed to at least do, then wouldn’t refund me when requested: due to it not being fixable and a potential system problem which voids the contract anyway (it’s been 8 months of blow offs, techs, unreturned calls, and incapable workers, and 10 total months of ‘service’ so yes I’m my contracted 6 month time frame of refund when this started as it never worked.) Then they blocked ADT ou... read more
Business response:
Thank you for providing your feedback and letting us know about your experience Courtney. We previously received your review and responded on 10/13/2020. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Safe Haven strives to provide excellent customer care and would like to extend apologies for having fallen short of expectations. ADT offers a six-month money back guarantee regarding service related issues. If you are experiencing issues with your system ... read more
Awful. Gave me faulty equipment, ok happens, but lied about what it could do, and couldn’t fix it to what it was supposed to at least do, then wouldn’t refund me when requested: due to it not being fixable and a potential system problem which voids the contract anyway (it’s been 8 months of blow offs, techs, unreturned calls, and incapable workers, and 10 total months of ‘service’ so yes I’m my contracted 6 month time frame of refund when this started as it never worked.) Then they blocked ADT out when I asked them to step u... read more
Business response:
Thank you for providing your feedback and letting us know about your experience Courtney. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Safe Haven strives to provide excellent customer care and would like to extend apologies for having fallen short of expectations. ADT offers a six-month money back guarantee regarding service related issues. If you are experiencing issues with your system please don't hesitate to contact us directly so we may schedule... read more
Get ready for a massive upsell and terrible customer service. Initial visit was door to door. System was supposed to be $300 on a point system. We went for the most comprehensive. Installer comes and up sells $1000! This is due to the original system not covering enough. We said ok, because what’s the point in an incomplete system. The cameras are not on the same system somehow so a second installer had to come out. They didn’t have the correct equipment, so they asked to change to a door bell camera. Then we were... read more
Business response:
Safe Haven sets a high standard for ourselves and are truly sorry to hear that standard was not met in your experience with us. Safe Haven strives to provide an excellent customer experience and per your review it would seem we have fallen short. At the time of the installation should a customer choose to purchase additional equipment outside of the original sales package they may do so at their discretion. An ACH form is provided to the customer upon agreeing to the additional agreement to confirm the pricing of the equipme... read more
Raising my rating to two starts as Safe Haven has agreed to remove their equipment and cancel the contract with zero push back. I have issue that now I will have wall and paint damage but that is a battle for another day. Curiously, no one from Safe Haven has even asked me why I am canceling, or why I am upset. I mean zero attempts to even try to smooth things out.
Business response:
Thank you for providing your additional feedback and letting us know about your concerns. Safe Haven provides a service that requires the drilling of holes that the customer acknowledges when signing the contract. It is at the consumer's discretion to review these terms that allow them to cancel penalty free with the limitation of liabilities included. We have a limitation of liabilities set for our consumers as we intend to provide service for the life long of the contract. In the event a customer utilizes the rescission p... read more
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 26,964 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is open now. It will close at 5:00 p.m.