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Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
WHO WE ARE SAFE HAVEN STRONG As the largest ADT Authorized Dealer in the U.S. and one of the fastest-growing segments of the ADT business family, we’ve developed an understanding of the needs of our clients, partners and employees you’ll find nowhere else. When you work with Safe Haven, you can depend on our team of high-level, forward-thinking men and women committed to creating a home security system tailored to your needs. We look forward to forming real relationships with our clients, our partners and each other and s... read more
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We had 2 cameras installed by Safe Haven in our new build home; a driveway cam and backyard cam. The backyard cam was installed in a high awkward position that makes it hard to even detect and alert on movement. The 3rd camera has never even been installed, and after I asked them to take the camera back and provide a credit for the one camera, they refuse and threatened collections. The video quality is poor in my opinion compared to other cameras on the market. The price is also not comparable. I much rather prefer the Ring... read more
Oct 6 2020 Had ADT set up my alarm system after two days I canceled for personal reasons safe haven tech Rolando came to collect the equipment. My home is a smart home so it comes with a panel what they did was lock my panel so no other company can use it to install there alarm system . I called and safe haven refused to release the panel so it can be used by other companies they are horrible and I hope people will be careful cheap is not always good they are a bunch of thieves.still waiting for save haven to unlocked panel ... read more
Reposting my deleted review: Awful. Gave me faulty equipment, ok happens, but lied about what it could do, and couldn’t fix it to what it was supposed to at least do, then wouldn’t refund me when requested: due to it not being fixable and a potential system problem which voids the contract anyway (it’s been 8 months of blow offs, techs, unreturned calls, and incapable workers, and 10 total months of ‘service’ so yes I’m my contracted 6 month time frame of refund when this started as it never worked.) Then they blocked ADT ou... read more
Awful. Gave me faulty equipment, ok happens, but lied about what it could do, and couldn’t fix it to what it was supposed to at least do, then wouldn’t refund me when requested: due to it not being fixable and a potential system problem which voids the contract anyway (it’s been 8 months of blow offs, techs, unreturned calls, and incapable workers, and 10 total months of ‘service’ so yes I’m my contracted 6 month time frame of refund when this started as it never worked.) Then they blocked ADT out when I asked them to step u... read more
Get ready for a massive upsell and terrible customer service. Initial visit was door to door. System was supposed to be $300 on a point system. We went for the most comprehensive. Installer comes and up sells $1000! This is due to the original system not covering enough. We said ok, because what’s the point in an incomplete system. The cameras are not on the same system somehow so a second installer had to come out. They didn’t have the correct equipment, so they asked to change to a door bell camera. Then we were... read more
Raising my rating to two starts as Safe Haven has agreed to remove their equipment and cancel the contract with zero push back. I have issue that now I will have wall and paint damage but that is a battle for another day. Curiously, no one from Safe Haven has even asked me why I am canceling, or why I am upset. I mean zero attempts to even try to smooth things out.
1) I was informed by the sales rep that the during the install, the installer would help remove some of the old ADT equipment (Main panels in the basement, and some old sensors in the house). When the installer arrived, he told me no, they don't provide that service. Sorry about that. 2) During the initial sales meeting, I walked the sales rep around my property and pointed out areas that I wanted to secure (to include two out buildings). After the walk through...$55.00 a month. that's it! Great I said, let’s do i... read more
Worst company ever! Dont bother with them and get real adt, they are a third company and don't even tell you. Awful customer service, I was paying for the services with out them even working! The technician did not know how to do its job at all. My dogs got out and I didnt even know all because the technician didn't know how to install the cameras the proper way! Dont waste time and go straight through ADT.
I was already planning on getting ADT for my security system because I just have moved into the neighborhood of northern spokane. One day I see Mr. Chris Grantham Relocation Manager for ADT come to my door step. I ask him when I open the door, “Has someone sent you to me.” He replied, “It’s all pre-paid since your in one of the highest percentiles of crime in your area, and closing sent us.” Mind you I looked up later my area actually is .088 percent lower in crime than the national average. Also, the use of the word closing... read more
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 27,399 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is closed now. It will open tomorrow at 8:00 a.m.