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2350 Lone Rd, Las Vegas, NV, 89183, United States
Get directions. NEEEDS TO GO OUT OF BUSINESS!!! THIS PLACE WILL PUT YOUR LOVED ONES IN DANGER!!!! My father was sent here from Mountain View hospital for his post acute therapy!! He did not even last 14 hours in this trash sage creek facility. When we arrived they did not have his special bed he needed for his bedsores and I was argued with by the staff that it was to be approved by the dr before they could order one! I was told 10am the morning of him being admitted that by 4pm his bed would be there! We arrived @6:30pm still no bed!!!... read more
Business response:
We truly appreciate you taking the time to share your concerns. Please know that we take all feedback seriously and work to resolve any concerns that are communicated to us quickly. Caring for our residents with dignity, respect, and compassion is our top priority. We would love to get to connect with you directly to better understand your concerns and address them. Please reach out to us at (702) 790-3000 at your earliest convenience.
My mother's nurse got COVID and this nurse helps almost every single person in this facility (they are severely understaffed). It's spread to 7 people throughout the building now. There is something wrong with how they handle COVID here. Additionally, my mom was late to her doctor's appointment because no one told her that the person who was going to drive her got sick, even though management knew about it the day before. She was also scheduled to go home on a specific day, but she needed an RN to do something for her to l... read more
Business response:
We truly appreciate you taking the time to share your concerns. Please know that we take all feedback seriously and work to resolve any concerns that are communicated to us quickly. Caring for our residents with dignity, respect, and compassion is our top priority. We would love to get to connect with you directly to better understand your concerns and address them. Please reach out to us at (702) 790-3000 at your earliest convenience.
I thought I was the only person unhappy with this facility, but after reading other reviews I see there are others. My husband has been in the facility since 02/09/21, and the care he received since he has been here is unethical to say the least. From no one answering when he needed help to his feeding tube spilling all over him and his bed because a nurse did not cap the tube correctly. My husband was suppose to be discharged on 03/20 to which I appealed with the insurance company and it was denied, I appealed it again be... read more
Business response:
We truly appreciate you taking the time to share your concerns. Please know that we take all feedback seriously and work to resolve any concerns that are communicated to us quickly. Caring for our residents with dignity, respect, and compassion is our top priority. We would love to get to connect with you directly to better understand your concerns and address them. Please reach out to us at (702) 790-3000 at your earliest convenience.
UPDATE: We just got my mother in law home and noticed they forgot to remove her catheter. This place is a house of horrors!!! Unbelievable!!!! This place is horrible. They are so disorganized and have no clue.
Business response:
Hi, Diane. At Sage Creek Post-Acute, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at (702) 790-3000!
My mother had to come here because St Rose Acute couldn't keep her at their facility past 14 days. She was improving and thriving so well from a hip replacement. My mother was here for 10 days and died July 3rd in this facility. I wouldn't place any of my relatives here. The only helpful person was Wendy. Everyone else was to busy in meetings. Because of COVD-19 I could not visit her and had entrust the health care workers to take care of her. The Facility missed her Doctors Appointment and displaced the blame amongst the s... read more
Business response:
We truly appreciate you taking the time to share your concerns. Please know that we take all feedback seriously and work to resolve any concerns that are communicated to us quickly. Caring for our residents with dignity, respect, and compassion is our top priority. We would love to get to connect with you directly to better understand your concerns and address them. Please reach out to us at (702) 790-3000 at your earliest convenience.
Walmart pharmacy and I have been trying to get this place to fix the prescriptions they wrote for 10 days. My Mom has been without her nebulizer medications all this time due to their incompetency. They also don't have phones in the rooms. You have to call a receptionist, she transfers you to a nurse's station, then they transfer it to a cordless phone and take it to the patient. Good luck if someone else is on the phone.
Business response:
Hi, Michael. At Sage Creek Post-Acute, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at (702) 790-3000!
This facility talks like they really do work for you. My brother is suffering there. First, they have not supplied him with a hospital bed and he fell from their inadequate bed. Thankfully he was not hurt. Second, I have been trying to reach a health professional to discuss the limited physical therapy that they provide which is the keystone of my brother's therapy need. Right now, he receives one session a day for half hour to an hour 5 or 6 days a week. The rest of the time he spends unhappily in bed with no way to h... read more
Business response:
Hi Bonnie, Thank you for alerting me of these issues your brother is experiencing. Please contact our social services director at your earliest convenience to schedule a care conference. I'll be sure to get the right people in the room so that we can improve his experience and get him on the fast track to recovery. JJ, Administrator
Place is not managed well. They are all unorganized. Staff is underwhelming and not knowledgeable. Looks like they all took a 3 month class to be in there position. The Doctor here doesn't know patients at all or the medicine he is distributing. All that schooling and all you can fix is a cold. Pathetic! Get yourself more Knowledgeable staff. I asked to see my mom and they didn't even know she was in the emergency room from there negligence! Save yourself sometime and go to Kindrid.
Business response:
Dan, We're very sorry to hear about this negative experience with us. I'd like to assure you and others that our Registered Nurses, CNAs, and therapists are all licensed have have undergone the necessary training for their positions. In addition, our Director of Staff Development provides our staff with regular, in-person trainings as well as access to an online education platform for continuing education. That being said, there is always room for us to improve. I'd live to speak to you by phone or in person so that I can be... read more
Talking about being FRUSTRATED WITH THIS FACILITY. These people tell me twice about my mom being discharged and NO ONE returns my calls/emails to give me any discharge follow-up info (after leaving 3 phone messages/email. I will write another review when my mom is discharge!
Business response:
Barbara, Thank you for alerting me about this! I'm so sorry to hear about your experience trying to contact us. I will have a member of our team reach out right away.
Sage Creek Post-Acute has a 3.8 star rating with 370 reviews.
Sage Creek Post-Acute is open now. It is open 24/7.