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Sage Creek Post-Acute
- Nursing home
- Las Vegas, NV
About this business
Location details
2350 Lone Rd, Las Vegas, NV, 89183, United States
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8 1/2 years ago this place was amazing. I even wrote a glowing review. Since my first that time my family member has been in and out of Sage Creek. And this last time I was beside myself. They lost her sling, they didn't answer her call light, they washed her phone. They never put her items back on her tray so they would be easy to grab. Everything was thrown into a chair the was filled sky high. The carpet is disgusting, the place looks run down. If u have another choice...take it.
Business response:
Our organization aims to deliver the highest quality patient care. We love to hear about these positive experiences. Thanks for sharing this feedback with us!
I would highly recommend you do not take your loved ones there the nursing staff do not clean the patients at least they didn't cleaning my mom well at all and my mother's in declining since she's been there they say they're gonna do something and they don't and they refuse to give me any information on my mother's health on her well-being and they say it's because she said she told them not to give me any they know who I am. I gave her water. They know I'm her daughter, but she doesn't. My mother does not know where she's a... read more
Business response:
Hi, Angry. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Sage Creek Post-Acute and would love the opportunity to improve. Please get in touch with us at (702) 790-3000!
I would not recommend Sagse Creek Post Acute to anyone my fiancee was there for almost a month for therapy don't know if they did or not my fiancee had no mobility they barely gave him water only bed bathe 2 days a week if that my fiancee end up getting a UTI and bedsore as large as a orange and no one at the facility gave me any information so please think twice before putting your love one in Sage Creek Post Acute
Business response:
We are very sorry to hear about your experience and the concerns you’ve shared regarding your fiancé’s care. This is not the level of service or compassion we strive to provide, and we take feedback like yours very seriously. The health, comfort, and dignity of every resident are our top priorities, and the issues you described are deeply concerning. We would genuinely appreciate the opportunity to learn more about what happened so we can investigate and address any gaps in care. Please contact our administration team direct... read more
Would not recommend this place. My grandma needed more assistance than other patients, so if you don't need much assistance this place may be fine but it was an awful experience for my grandma. CNAs would take up to 3 hours to respond to her. When I was there a CNA walked into my grandma's room and turned off her call light without asking her what she needed. Beena ( I think her name was) told us our grandma presses her call button too much which makes the nurses not want to come help. Paige the case worker/director was very... read more
This is shameful!!!! after posting over 8 years ago, they had the nerve to respond today!!! Are you kidding me??? This makes it even worse......
Business response:
Hi, Lori. At Sage Creek Post-Acute, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at (702) 790-3000!
My mother, who has Alzheimer's was basically ignored at this facility. The nursing staff seemed bothered when I would ask them for assistance . I would not recommend you send your loved ones there
Business response:
Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Sage Creek Post-Acute
One word: Awful! The Case Manager, Paige was very unprofessional and demonstrated extremely poor follow through. Overall, if you are seeking quality care. . . Go somewhere else.
Business response:
Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Sage Creek Post-Acute
This place is horrible the care lady said well well You shit yourself that's your fault I will get to you when I can mind you I called and called them it took an hour to get help
Business response:
Thank you for your review. We regret to hear that you had a negative experience with us and have alerted our management team about your experience. Should you wish to discuss this further, I encourage you to reach out to our administrator at (702) 790-3000.
This facility is only for short term stay but if you have other options to chose from, I wouldn't recommend this place. It is a bit deceiving though cause when you initially walk in, it looks like a nice place, the rooms are updated but and yes there's a but.. the nurses aren't attentive to your loved ones in the room. My grandpa is currently in here trying to get rehabilitated to get moved to an assisted living or back home and he even hates being there. He presses the call button and they rarely checkin on him. He had to... read more
Business response:
Hi, Shawna. At Sage Creek Post-Acute, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at (702) 790-3000!
Frequently asked questions about Sage Creek Post-Acute
How is Sage Creek Post-Acute rated?
Sage Creek Post-Acute has a 3.8 star rating with 370 reviews.
When is Sage Creek Post-Acute open?
Sage Creek Post-Acute is open now. It is open 24/7.