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Sage Creek Post-Acute
- Nursing home
- Las Vegas, NV
About this business
Location details
2350 Lone Rd, Las Vegas, NV, 89183, United States
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This facility was a disappointment. The asian lady who was working in the front facility was so rude and condescending. She wasn't helpful and said to inquire another facility because Sage Creek Post - Acute wasn't the spot for my mom. She didn't provide any other details but said her goodbyes and escorted me out of the facility. Don't go here if you can't be respected.
Business response:
Thank you for sharing your thoughts, Gina. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at (702) 790-3000.
Sad that a place like this exists. Unprofessional and shouldn't be involved in taking care of your loved ones. I wish I could leave more details, but it's not worth the effort. Ultimately I don't want to remember. Shame on Saint Rose Hospital for sending patients there.
Business response:
Thank you for sharing your thoughts, Jeff. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at (702) 790-3000.
If I could use 0, I would. Employees rarely answer call lights. I had to get up and out of bed and walk to the nurse station Every time I needed anything. Then there is always an argument over medicaction. some nurses are down right mean and don't tend to your needs. I've been here since Monday, it's now Friday and I have never been given a toothbrush, toothpaste, also have not been bathed, showered or even given wash cloths to wash myself. It's very unsanitary. I could go on and on.
Business response:
Thank you for sharing your thoughts, Lisa. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at (702) 790-3000.
My mom entered this facility 5 days ago today after being released from St Rose Siena Hospital for a week. This facility is clean with no smells like you have in a nursing home environment. The employees are nice when spoken to, but they do not acknowledge you if you don't say anything. It would be nice if they practiced human kindness here and greeted each person in passing with at least a hello. Quality of care: they only go through the motions from what I can see. The CNA does rounding with patients every two hours do... read more
Business response:
Thank you for sharing your thoughts, Carrie. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at (702) 790-3000.
After falling due to osteoporosis that I wasn't even aware this bone disease had progressed bad enough to cause several rib fractures, sacral, lumbar, thoracic spinal fractures along with a femur fracture requiring orthopedic surgery Sunday March10,2024. ST Rose Ortho Floor Rehab, Nursing staff /Doctors excellent until they wanted me transferred to their own rehab on campus that gives rehab to patients 7 days a week . I wound up at Sage Creek Acute Rehab beyond the staff I learned wanted my bed taken down denied the rehab m... read more
Business response:
Hi Jody, Thank you for taking the time to leave this review. While we are discouraged to hear about your negative experiences, we assure you that our entire leadership team has taken this review to heart and are taking actionable steps to ensure the likelihood of this occurring again is minimal. We do appreciate your kind words about our staff and will be sure to pass this message along. Should you wish to further discuss your experience we encourage you to reach out to our administrator, Travis, at (702) 790-3000. Take Car... read more
Do not go to this rehab! First thing was my Mom arrive by transfer from Dignity St. Rose hospital and they knew she was arriving and they still had a patient in her room when we arrived so my mom had to wait almost an hour in the hallway on a gurney for them to move a patient out and then sanitize the room. This was at 5pm. Once in room they never offered her a dinner. The very next day they notify her that she will be isolated for 5 days. She was hospitalized for 7 days with covid pneumonia and they tested her for covid whe... read more
Business response:
Thank you for sharing your thoughts, Andy. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at (702) 790-3000.
PLEASE stay away from Sage Creek. I have read the all of the other 1 stars comments/reviews and I can say that each and every negative situation my dad experienced as well. "Again, I'm not medical" is the answer my mom and I continually received. Seeing a doctor was few and far between.
Business response:
We truly appreciate you taking the time to share your concerns. Please know that we take all feedback seriously and work to resolve any concerns that are communicated to us quickly. Caring for our residents with dignity, respect, and compassion is our top priority. We would love to get to connect with you directly to better understand your concerns and address them. Please reach out to us at (702) 790-3000 at your earliest convenience.
Stay away. Since arriving at this place my dad had to use the bathroom and he's been using bed pans at the hospital. We were told by this place they have everything to care for their patients. It's all a lie! My dad had to use the bathroom and they said they don't have bed pans or urinals. So we said can you help to the bathroom then. They said they can't move him because he needs to be evaluated by doctors first. Which they said could be one to two days. My father needs to take a shit! And he was told just go in the bed. Th... read more
Business response:
We truly appreciate you taking the time to share your concerns. Please know that we take all feedback seriously and work to resolve any concerns that are communicated to us quickly. Caring for our residents with dignity, respect, and compassion is our top priority. We would love to get to connect with you directly to better understand your concerns and address them. Please reach out to us at (702) 790-3000 at your earliest convenience.
The CNAs and nurses do work hard to care for patients and are kind. BUT You will never get a call back from dr. Ramos the medical director/Hospitalist. No office number. You have to leave a message with the facility who often doesn't answer the phones and has NO voicemail system. Your call just disconnects. NO COMMUNICATION. They tell you your Medicare time is up and you need to find a place for them to go. No guidance or wrong guidance. My mom was told she could go to a nonmedical facility and I said it was unsafe. The d... read more
Business response:
We truly appreciate you taking the time to share your concerns. Please know that we take all feedback seriously and work to resolve any concerns that are communicated to us quickly. Caring for our residents with dignity, respect, and compassion is our top priority. We would love to get to connect with you directly to better understand your concerns and address them. Please reach out to us at (702) 790-3000 at your earliest convenience.
Frequently asked questions about Sage Creek Post-Acute
How is Sage Creek Post-Acute rated?
Sage Creek Post-Acute has a 3.8 star rating with 370 reviews.
When is Sage Creek Post-Acute open?
Sage Creek Post-Acute is open now. It is open 24/7.