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Schumacher Automotive Group
- Automotive
- West Palm Beach, FL
About this business
Location details
3001 Okeechobee Blvd, Suite c, West Palm Beach, FL, 33409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
RecommendedKept to the time I was told by Cindi. Much easier speaking to Cindi to get an appointment than trying to do so on line.
Business response:
Hi, Debby N John. Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you, we hope to see you again, Schumacher Auto.
This organization is a bunch of crooks. DO NOT BUY ANY THING FROM THIS AUTO GROUP!
Business response:
Hello Michael, thank you for providing your feedback and letting us know about this issue. We are truly sorry to hear that you were not happy in your interaction with us. Please reach out to our Customer Service team directly at cs@schumacherauto.com if you have any further concerns. Thank you Schumacher auto Group.
i Wish i could give 0 stars as they have given very poor, unacceptable post sale support . not ^family^ at all Schumacher's sales and service is a tragic state of affairs imho
Business response:
Thank you
Poor customer relations! Visit a real Volkswagen dealership that puts there customers first! Actions speak louder than phony words! Service after the sale! What a concept.
Business response:
Vin, I am sorry to hear of your experience. Please let me know how I can help resolve this. Cassie Montalvo (561) 253-6733 cmontalvo@schumacherauto.com
Schumacher the epitome of shady, sleazy car dealerships! Update- The screw that doesn’t end. So after my Jeep sat in their service department yard for a year rotting in the sun and costing me about $6K. Schumacher destroyed it by not diagnosing the correct problem and ruining a brand new transmission. My only timely option of getting any compensation from Schumacher after contacting BBB and the State Attorneys office was to make a deal with them on a used vehicle. After being exhausted from dealing with Schumacher weekly f... read more
I had a horrible experience at this place . Nasty customer service very disappointed. Has a bad vibe don’t recommend this place to anyone .
Business response:
Hello Doug, Thank you for bringing this to our attention. We set a high standard for ourselves and we are sorry to hear this was not met in your experience with our business. We would like the opportunity to investigate your feedback further. Please contact our Customer Service Manager, Cassie Montalvo, at (561)253-6733 or cmontalvo@schumacherauto.com. Again, thank you for your feedback.
I was verbally assaulted by one of the salesman because i gave the dealership a 1 star review because my brand 2020 Tiguan was leaking fuel....
Business response:
Serge, I'm sorry to hear of your experience. This certainly doesn't match up with our customer service goals. Please let me know how I can help resolve this! Daniela Bellitto- Customer Relations Manager (561) 656-5003 dbellitto@schumacherauto.com
RecommendedGreat group of guys. I had a horrible experience at 4 prior dealerships before visiting them. to not detract from Schumacher Buick here we will only talk about them and the good they did. I spoke with Joe. A seasoned professional about 50 he did not pressure me into the credit app room before I even got to look at the car. I told him my trade in and knew that I wouldn't get much but needed it off my hands. Joe setup them to tow it from my place. Then first before anything I got to test drive it and he offered for me to go on... read more
Business response:
Jackie, thank you for your recommendation! We appreciate you. Please let us know if you need anything else! Michael Riley Customer Experience Manager 561-454-1874 mriley@schumacherauto.com
RecommendedTo say that Schumacher service departments are second to none would be the biggest understatement since Noah said IT LOOKS LIKE RAIN ! Both Danny Solorzano of Infinity and David Adams of Lincoln are true professionals. They are the reason we are with the Schumacher Family.
Business response:
Gary, thank you very much for your recommendation! Please let me know if you need anything else! Daniela Bellitto- Customer Relations Manager (561) 656-5003 dbellitto@schumacherauto.com
Frequently asked questions about Schumacher Automotive Group
How is Schumacher Automotive Group rated?
Schumacher Automotive Group has a 4.3 star rating with 1,824 reviews.
When is Schumacher Automotive Group open?
Schumacher Automotive Group is open now. It will close at 6:00 p.m.