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Schumacher Automotive Group
- Automotive
- West Palm Beach, FL
About this business
Location details
3001 Okeechobee Blvd, Suite c, West Palm Beach, FL, 33409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I leased d a vehicle and the the process was amazing. BuT As soon as I left I was harassed to fill out the survey by the sales person, Chris Bennett so I gave him the perfect score. After that my vehicle was discovered to have three issues and I keep getting blown off getting them resolved as I was leased the vehicle like that. I kept being promised somebody will pick up my vehicle and bring me a loaner every day and it never happened and the new car manager Kyle was absolutely rude and unprofessional. When he had somebody s... read more
Business response:
Hi Danielle, I am extremely sorry that you went through all of us. Let me assure you this is not normal practice. We hold customer satisfaction to a high value. Please private message me number and I will have someone contact you in regards to this.
This dealership is on a downward spiral. I would not recommend anyone buy from here. Sales people don't honor vehicle delivery agreements and then lie about it. I emailed the owner and the dealerships general manager about several on going issues, and complaints. They never responded. Sad though,my wife and I have been loyal customers for over 10 years, solely buying cars/ trucks from this dealer. Its a good thing they are not the only VW or GMC dealer around. My next car/ truck will not be from here, that's for sure.
Business response:
Keith, thank you for taking the time to review us. I apologize you had a bad experience and are going through this. Please let me assure you that this is not normal practice for us. Would you please private message me your contact information so I can help you?
I had taken my Jeep Wrangler to have a simple recall done. Not only did the store give my part away after i had dropped it off, but they had broken off the antenna in their automatic car wash and scratched the side of my vehicle. To make matters worse the customer service manager Michael Riley wanted to make ME pay to have my vehicle repaired. And of course Mr. Chuck Schumacher did not return any of my phone calls on this matter. I have spent hours trying to get this group to fix the damage that they had caused only to be ig... read more
I'm no longer impressed with the customer service and will not likely be back for service or to purchase a vehicle here despite having done so many times over the past 20 years and having been an employee.
Business response:
Steve, I am sorry to hear that your experience was not satisfactory. We would love to hear your feedback. If you have a moment please give us a call at 561-656-5093.
Business response:
Hi Joe, we are sorry to hear about your customer experience. At Schumacher we pride ourselves in having quality customer care. If you are willing, please give us a call we would love to win your service back :) 5612536361.
Customer service is the worst I have ever had to experience of my life. Our $54000 Infiniti Q50S hybrid is having brake issues and the maintenance service other lights has been on constantly for the past 4 months because The service writer and his manager refused aknowledge or fix the problem on the car and our service writer whose name is Danny and his boss who is name is Robert scheiner are probably the most unethical and incompetent people I've ever dealt with in the customer service industry. I have worked for Fo... read more
Business response:
Hi Seth, we are sorry to hear about your experience and we appreciate your feedback. Here at Schumacher are number one goal is to strive for an exceptional customer service experience. In other words, your comments do not go unnoticed. We would love to earn back your loyalty and business. If you are willing please give us a call at 561.889.9762. Again, we apologize for your recent visit and we are here to help :)
Two months after my car still doesn't have the property title and I couldn't reach any person . They send me from a call center to another.
Business response:
Hi Chiara-- Update to your concern, Florida is an electronic state, which means all titles are held electronic unless you chose to go to the tax collectors office and print. You will never need a printed title, however, the tax collector's office will be able to assist you in obtaining a physical copy. Please let us know if you need further assistance.
Service is non existent on a new car I purchased from them. They let me limp out of their service department. Could I trust them when their is no reliability or caring for the customer?? Thank you for putting me and my 9 year old son in danger
Business response:
Hi Joel, I just commented to your post you just published. Do you mind letting me know which Schumacher dealership this is in reference to?
Frequently asked questions about Schumacher Automotive Group
How is Schumacher Automotive Group rated?
Schumacher Automotive Group has a 4.3 star rating with 1,824 reviews.
When is Schumacher Automotive Group open?
Schumacher Automotive Group is open now. It will close at 6:00 p.m.