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Schumacher Automotive Group
- Automotive
- West Palm Beach, FL
About this business
Location details
3001 Okeechobee Blvd, Suite c, West Palm Beach, FL, 33409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Terrible experience At the Body Shop! Kelly doesn’t return calls and Tony is extremely rude! The paint job was subpar (several pinhole defects), large scratch on my A pillar, terrible customer service, no returned calls, extra charges without my authorization and 5-days longer than quoted.
Business response:
Dave, thank you for taking the time to offer your input. I am sorry if this was your experience. The situation you describe does not meet our customer service goals. Please reach out to me at your earliest convenience to resolve any issues. Wendy Castaneda, Customer Service Manager, 561-253-6229 customersupport@schumacherauto.com
Horrible customer service! Impossible to reach them by phone, no one answers phone to answer questions. I called today for a question regarding the title to my car, could not speak to anyone for 4 hours. It was a simple answer that could have been resolved quickly and saved me a lot of time and anxiety. It took 4 hours for someone to call me back. This is not my first such experience with this dealership. Subaru cars are great but go to another dealership to buy one!
Business response:
Judi, thank you for taking the time to offer your input. I certainly am sorry to learn of this situation. The issue you speak of is not in keeping with our customer service goals. Please contact me to resolve any issues you may be having Sale DelGreco, Manager 561-389-2726 sdelgreco@schumacherauto.com
EXTREMELY rude, “smooth-operator” staff, claiming to be a “non-negotiable” dealership, that attempt to condescend to and bully potential customers. This includes management. Basically, unless you’re a clueless sap who wants to be taken advantage of, RUN from these people!!
Business response:
Ryan, thank you for taking the time to offer your input. The situation you describe does not meet with our customer service goals. Which location were you at? Please contact me with some additional information so I may resolve any issue you may have experienced. Michael Riley Customer Relations Manager 561-454-1874 mriley@schumacherauto.com
This place must have the dimmest Internet staff known to man. I've been asking them to remove my email address from their mailing list for over three years. I've even phoned them and tried to explain how it's done... and they can't figure it out. I've never been to any of their locations. I've never even been to Florida. If they are that incompetent with something as simple as removing an email, I sure wouldn't deal with them with something as expensive and complicated as a modern automobile.
I always had awesome service but the last 4 months this place is going down hill. I left email for Chuck without an answer and the GM Sal. I had to contact Subaru Corporate for help. They left me a vm today sayinh they left 4 messages and the dealer won't return the manufacturers calls. The next update will be Friday. My oil leak is still not fixed after 2 different recommendations on the problem. And two oil changes in a week. Very sad.
Business response:
Vicki, Thank you for taking the time to offer your input. I am sorry for the situation with your vehicle. We want you to continue to have awesome service. Please feel free to contact us at your earliest convenience. Sal Degreco Manager, 561-683-3200 sdelgreco@schumacherauto.com
Be respectful to your customers time. If you have an appointment but you really are not going to take the car at the appointed time. Please communicate that! Chances are I will never do buy another car from this Dealership. My only day off and it’s Christmas and I’m going out of town. Too stressful! Genuinely not great service.
Business response:
Doreen, thank you for taking the time to offer your input. We appreciate you. We understand your time is of great value,and apologize for any interuption in servicing your vehicle. Is there still an issue with your vehicle? Please let us know at your earliest convenience. MIchael Riley Customer Relations Manager mriley@schumacherauto.com
I brought in my husband's S60 for multiple problems last week. They were basically mechanical but would take a few days to fix because they were seriously backed up. They immediately loaned me a car and I picked up my car in about 5 days. Meghan was extremely helpful and knowledgeable and explained everything that was happening with my car. 5 STARS to this dealership!
My husbands car was STOLEN FROM THEIR LOT while they had it for service. To add to that, when we found out it was actually stolen, they wouldn't give me a loaner to go home with! I had to take an Uber. I got so mad I actually stopped by a sales desk on the way out and told the customer not to buy a car from the dealership because its the worst customer service experience I ever had in any establishment. I dropped it off for service on a Saturday. I got no updates for 6 days. I called back and they said it was done (no... read more
Frequently asked questions about Schumacher Automotive Group
How is Schumacher Automotive Group rated?
Schumacher Automotive Group has a 4.3 star rating with 1,843 reviews.
When is Schumacher Automotive Group open?
Schumacher Automotive Group is closed now. It will open at 8:30 a.m.