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Schumacher Automotive Group
- Automotive
- West Palm Beach, FL
About this business
Location details
3001 Okeechobee Blvd, Suite c, West Palm Beach, FL, 33409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
RecommendedSales person listened, found car I wanted and negotiated fair lease rate.
Business response:
Margaret, thank you very much for your recommendation! Please let me know if you need anything else! Daniela Bellitto- Customer Relations Manager (561) 656-5003 dbellitto@schumacherauto.com
The WORST experience ever!!!! The financial guys harass me NEVER BUY CAR FROM THEM!!!! When I trade in my old Jetta with a new one they told me that they will pay my last payments like all the dealers do ! After we leased the new Jetta My wife call them to get information for the monthly payment and they didn’t have in their system our new car??? They were looking for their mistake for over one month. Then they call us and they said that we owe them $300???? And then after a 4 months they sent us a bill for $928 without say... read more
RecommendedDrop off for Serpentine belt replacement tensioner and hood liner. Then to the body shop or left rear quarter replacement had it done in two weeks.
RecommendedWe have our q50 oil change here and we have had the best service with them. We visited the infinity dealership in boca and the service was absolutely horrible. I will only trust my baby (q50) to Raymond at Schumacher WPB.
Business response:
Tiffany, thank you for taking the time to offer your great 5 star rating and review. We appreciate you. It's good to know that Raymond was so helpful. We will take care of your "Baby!" Let us know if you should require anything additionally. Michael Riley Customer Relations Manager 561-454-1874 mriley@schumacherauto.com
I have always brought my jeeps to Schumacher for service and even bought my extended warranty fromthem, unfortunately I have to warn others against doing this. I brought my Jeep in two weeks ago for a routine service and I let them rotate my tires. Ever since my steering wheel vibrates on the highway and neither my service advisor nor the service manager Holger Friedman. This has been going on two weeks now and nobody there cares enough to return a call. Be warned don’t take your cars there
Business response:
Mr. Burstin, thank you for taking the time to offer your input., I have tried reaching you by phone and did leave you a message. I understand the vehicle is here at this time. I am confident we will be able to resolve any issues you may be having. Let me know if I may be of any service. Michael Riley Customer Relations Manager 561-454-1874 mriley@schumacherauto.com
Schumacher Dodge continues to provide poor service.
RecommendedSchumacher Automotive is the only place to buy your next vehicle!
Business response:
Tyler, thank you for taking the time to offer your great 5 star rating!! We appreciate you. Let us know if we can be of any additional service to you at all. Michael Riley Customer Relations Manager 561-454-1874 mriley@schumacherauto.com
Terrible experience At the Body Shop! Kelly doesn’t return calls and Tony is extremely rude! The paint job was subpar (several pinhole defects), large scratch on my A pillar, terrible customer service, no returned calls, extra charges without my authorization and 5-days longer than quoted.
Business response:
Dave, thank you for taking the time to offer your input. I am sorry if this was your experience. The situation you describe does not meet our customer service goals. Please reach out to me at your earliest convenience to resolve any issues. Wendy Castaneda, Customer Service Manager, 561-253-6229 customersupport@schumacherauto.com
Horrible customer service! Impossible to reach them by phone, no one answers phone to answer questions. I called today for a question regarding the title to my car, could not speak to anyone for 4 hours. It was a simple answer that could have been resolved quickly and saved me a lot of time and anxiety. It took 4 hours for someone to call me back. This is not my first such experience with this dealership. Subaru cars are great but go to another dealership to buy one!
Business response:
Judi, thank you for taking the time to offer your input. I certainly am sorry to learn of this situation. The issue you speak of is not in keeping with our customer service goals. Please contact me to resolve any issues you may be having Sale DelGreco, Manager 561-389-2726 sdelgreco@schumacherauto.com
Frequently asked questions about Schumacher Automotive Group
How is Schumacher Automotive Group rated?
Schumacher Automotive Group has a 4.3 star rating with 1,824 reviews.
When is Schumacher Automotive Group open?
Schumacher Automotive Group is open now. It will close at 6:00 p.m.