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Schumacher Automotive Group
- Automotive
- West Palm Beach, FL
About this business
Location details
3001 Okeechobee Blvd, Suite c, West Palm Beach, FL, 33409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
· I purchased a 2017 Subaru Forester on 10/28/2016. Ken Cadmus and Richard and Dave Brower were professional and knowledgeable. I purchased the vehicle outright and paid an additional tag and title fee. I was told that the title would arrive in 5 to 6 weeks. I waited almost 8 weeks and called and asked for Dave but was told that all new car titles were handled by Shelia. I left 2 messages on Sheila's direct line asking for a return telephone call and called twice additionally and did not leave a voice mail message when she ... read more
Still no car still no customer service. If I could give you a -10 I would. Ordered in Sept and nothing but excuses. Now I can almost bet that no one will call me on this comment.
Business response:
Hi Gene-- do you mind letting me know which of our dealerships you ordered a car from so I can try to help you?
If you are planning to buy a car from them in Delray, DON'T expect any service on your vehicle or customer service for you! Not only are they the worse resolving issues with your car, they are not honest when they tell you how long and what's being done! They are just rotten people! Too many names to list! Take extreme caution then buy from another dealer
Absolutely the worst car buying experience ever at Schumacher Infiniti of the Palm Beaches. Negotiated & agreed on a price, gave a down payment only to have the manager run up to us in the parking lot to say they called the owner & the owner said they can get more $$ for the car!! What??!!! Won't ever buy a car from any of their dealerships & will be happy to drive further (Coconut Creek, Tamarac, or Stuart) to have the Infiniti we already own serviced.
Business response:
Hi Kim. I apologize about the miscommunication. The pricing on the vehicle you had interest in was improperly priced. Sorry for the confusion this caused. I'd sincerely like the opportunity to earn your business and will reach out to you shortly. Thank you, Sal- Infiniti of the Palm Beaches Executive Manager
My salesman was great. I had a question for management, sent emails, left phone messages and made a visit (the managers were at a meeting) so I left my name and number. It is now 6 days and no one has got back to me.
Literally just took them 6 hours to give my husbands truck an alignment and a tire rotation...
I went to test drive a Subaru on 1/24/16, just so happen to have their promo for a starbucks tumbler and $20.00 credit to test drive any car except the WRX. I test drove the Impreza. I checked the status like the promo states with the answer that the dealership did not activate due to no test drive. So on 2/1 I sent a request through the promo site. It said if I don't hear anything by 2/8 to contact the dealership. Now on 2/8 I contacted the dealership Sales manager Jericanicki who would do me a favor because it was not a sa... read more
Frequently asked questions about Schumacher Automotive Group
How is Schumacher Automotive Group rated?
Schumacher Automotive Group has a 4.3 star rating with 1,824 reviews.
When is Schumacher Automotive Group open?
Schumacher Automotive Group is open now. It will close at 6:00 p.m.