Schumacher Chrysler Dodge Jeep Ram of Delray

SchumacherDelraySux 

on DealerRater

5 years ago

"When we purchased the new vehicle, you advised us that my..." When we purchased the new vehicle, you advised us that my existing tag (******) was 10 years old and needed to be replaced, and you gave me what I was led to believe was an "updated tag" - *** ***. The tax collector let me know today that the ****** tag has not been cancelled, and is still active in the system. The Schumacher title department did not receive the old tag to cancel, which only had 30 days from the purchase date of 2/13 (today is day 26), and is now... read more

angry 

on DealerRater

5 years ago

"Bought a used Tacoma, from Edwin, I was very excited..." Bought a used Tacoma, from Edwin, I was very excited about the truck which was very clean and had no problem with the price but asked Eli the Sales Manager if there was any warranty that I can get with the sale and he said he can give me a 90 day warranty. After filling out the paperwork I went over to the Finance department to complete the transaction where he tried to sell me all sorts of warranties. I explained that Eli said I would get a 90 day warranty with the s... read more

Max 

on DealerRater

5 years ago

"Worst service center in America hands down. Brought my..." Worst service center in America hands down. Brought my gladiator in for an oil change and got it back with tons issues it never had. Service manager made it sound like he has this problem a lot. I bet their service technicians make the same mistake frequently. Luckily the solution is a quick flash update to the onboard computer system. Takes about 2 hours. These people had my truck all day and did absolutely nothing. Didn’t call me. Didn’t do the update. They just l... read more

HMDCEW 

on DealerRater

5 years ago

"Excellent sales personnel and horrible finance and..." Excellent sales personnel and horrible finance and management. They took 1.5 weeks post signing of documents to deliver a vehicle- without paperwork or a tag!!!! 

steverubinluxuryhomes 

on DealerRater

5 years ago

"Horrible dealership. Zero customer service. Needed to..." Horrible dealership. Zero customer service. Needed to wait two weeks for an appointment for an oil change. Get there and no one acknowledged me for 30 min in the service dept with my truck. Then it’s a 1 1/2 hour wait for oil change which it’s been 2 hours so far. All they tell you is it’s almost ready. What is the point of an appointment. 

Fredcasper14 

on DealerRater

5 years ago

"Worst experience ever.We buy cars every 2 years and will..." Worst experience ever. We buy cars every 2 years and will never go here again Finance dept is the worst Ripped us off and blamed it on the computer Still trying to resolve this since Dec 1st Totally unprofessional and a bunch of liars 

smvatter 

on DealerRater

5 years ago

"Purchased new Jeep Cherokee Limited on 10/10. Sales..." Purchased new Jeep Cherokee Limited on 10/10. Sales process was fine although long process waiting to meet with Finance team. There was a interior trim panel that needed fixing. I made appointment with Service dept for 4:00pm on Friday 10-16. I got call day before they could not service my car as that time just for drop offs. I was given time 10/21. They had my car nearly the entire day and did not fix the issue and in fixing discounted the gear shift back light. Tuesd... read more

merwau 

on DealerRater

5 years ago

"Not happy with dealership, Art did pretty much the best..." Not happy with dealership, Art did pretty much the best he could. No loaner from dealership for work that needed to be done with purchase ..I’m not sure in what galaxy someone lives in that you don’t think I need a car for two days but they did. I paid cash for purchase of vehicle and was still held captive for over five hours, not sure how or why. 

ayman.azab 

on DealerRater

5 years ago

"Art was helpful and respectful person and he did a good..." Art was helpful and respectful person and he did a good job to finish the deal, beacuse of his personality I will recommend him to other.