Schweiger Dermatology Group - Castro Valley

Deborah j. 

on Yelp

3 years ago

Seeing Dr Wapen for a skin condition Psoriasis for the last 2 years or so. She has NEVER physically examined my skin. Bedside manner is short and terse. Wondering if they do that to all their patients? There is a reason for the bad reviews. Staying until we can find another dermatologist who will actually examine the skin condition. She writes the RX and orders the lab work and that is it. Absolutely the WORST place to go! Will NOT respond to requests for copies of the lab blood reports. They ordered an absolutely ridiculous... read more

Ron A. 

on Yelp

3 years ago

Disappointed with lack of transparency pf charges and billing. Was told procedure was not covered by insurance and paid with credit card up front then received a bill for copay after they processed an "office visit charge". 

Andrea P. 

on Yelp

3 years ago

I get broken capillaries all the time and needed to find a facility with a laser to get it zapped off. I almost passed on calling the California Skin Institute based upon the negative reviews - and I'm glad I didn't. I left a message and they called me back within a few hours. Completing the paperwork online was a breeze and when I arrived a bit early for my appt they whisked me back. The office staff were kind, engaging and professional. Dr. Crockett came in and he was even more wonderful. Explained the process to me and sa... read more

C L. 

on Yelp

3 years ago

Awesome experience. Was a bit intimidated to have my face zapped, it was my first time. Staff and MD were reassuring. Office environment is pleasant, well decorated. They have great customer service, they pick up the phone and its easy to schedule an appt. I had a very early appt to do a touch up and they gave me some numbing cream to take home so i could be ready for my follow up laser appt. They did my touch up for free too. Happy with the experience. Should add my sunspots are definitely better. 

Leticia G. 

on Yelp

4 years ago

My provider provided me referral to this location last Tuesday. I called Wednesday I was placed on a 15 minute hold and then the call was dropped. Call again multiple times no answer left voicemail. I called Thursday someone answered immediately told me to hold another 20 minutes on hold. Called Friday multiple times no answer left about three voicemails. Call today no answer went straight to voicemail. I will need to call my primary care physician to receive another referral. 

Stephanie W. 

on Yelp

4 years ago

After 3 or so visits over the last 2 years, I finally went to someone else because I just got tired of their front office staff. They rarely answer the phone, and for me - it always goes to voicemail. Then you'll get a call back the next day - maybe. Last Fall I made an appointment through their online appointment system (because the front office never picks up.). Got a text confirmation for my appointment. I show up, only to find the office is closed for remodeling. WHAT? Rescheduled the appointment (after they finally call... read more

Raluca T. 

on Yelp

4 years ago

This place was an absolute NIGHTMARE. I saw Dr. Wapen and I am very disappointed with the service. She always seemed to be in a hurry and very dismissive, and talked over me every time I tried to ask a question. I had to start a program for accutane that required a monthly visit and release for my prescription. To give you a bit more info about how this program works, basically after every visit the doctor needs to go online and allow me access to answer some questions and then they need to release the prescription. With thi... read more

Grace P. 

on Yelp

5 years ago

I've gotten lip fillers at 3 other places. I always see a noticeable difference in my lips. After seeing dr. Crockett, i saw ZERO difference after he gave me one full syringe? The whole process took 10 minutes whereas at every other place i've been they take at least 30 minutes. I feel extremely ripped off!! 

Monica M. 

on Yelp

5 years ago

Covid issue. Mask wearing and staff. This was my experience this morning at Skin Institute in Castro Valley I was there for a suspicious mole check: Asked for first appointment of the day made sure they knew I'm immune compromised. Came in receptionists mask was under her chin. She put it on for temperature check. Put it right back under her nose. I was really uncomfortable and worried. I look up, mask off again. We are in the same room. I leave citing that I am worried, she says is making a phone call, apparently she can't ... read more