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Schweiger Dermatology Group - Castro Valley
- Dermatologists
- Castro Valley, CA
About this business
Location details
20400 Lake Chabot Road, Suite 202, Castro Valley, CA, 94546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Went for a consultation Feburary 2018 paid my copay. Got a facial was was told it wasn't covered so paid the fee. Got scheduled for another facial, it was canceled the day of & no one called me back to schedule. Months later received a $200 bill.. called several times asking for a manager to call me back. Never happened had 2 receptionist with attitude call back one said my deductible was applied. If it would have been disclosed to be I would have never went to a $200 consultation!!! She stated they dont check benefit!? Agai... read more
Business response:
We are truly sorry your experience was not to your satisfaction. We are looking into the issue and doing everything we can to correct it as soon as possible. This is not the way we do business and we intend to make amends. That is our commitment to every one of our customers. We hope you give us a second chance. At your leisure please reach out to me directly at (925) 726-6772 so we can work together toward a satisfactory resolution. Thanks, Julie (Office Manager)
Called to make an appointment and went to voicemail i left my name and number with no return call so after two days I call again and voicemail is full this time, Not a good way to run business. I will look for another Doctor now.
Absolutely the worst! Disconnected my 1st call, indefinite hold the second and third call. Never came back to me at all! I can't even talk to someone to get a copy of my records! Holding for 35 minutes and still waiting. Horrible customer service! Don't go here!
Business response:
Hi there, we appreciate your review. We set a high standard for ourselves, so we are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to use directly at 510-881-7822 when you have a chance. Thank you, and we look forward to hearing from you. Sincerely, CSI- Castro Valley
I have been going for about 8 months and my acne has almost disappeared all together thanks to my aesthetician Evelyn Lopez!
Business response:
Hi, thank you so much for your rating! We hope to be of service to you again in the future. Best wishes, Evelyn and California Skin Institute- CV
Whoa, I've been going through it this month, Y'all. "If it's not one thing it's another"; that quote couldn't be any truer. I recently went on a 5 state 5-day road trip and I was Yelping MY HEART OUT! Everything I saw, I was eating it. When you travel to states like West Virginia, Virginia, Tennessee and South Carolina...what the heck could go wrong? Whatever it was, the day I arrived back into California, I started to get real itchy and redness all over my skin. The next day when I woke up, I was covered in hives and I look... read more
Business response:
Thank you for taking the time to give such a thorough and fun review of our office and Dr Crockett! We look forward to being of service again in the near future. Sincerely, CSI Castro Valley
California weather and skin has definitely taken a toll on my skin. Dr. Crockett was so kind and patient!! Probably the most detail oriented dermatology visit I've ever had. Will definitely keep coming back! Also the front was awesome and able to get me in for a last minute appointment on my day off.
Business response:
We are so grateful you took the time to give such a fabulous review. We, and Dr Crockett, look forward to being of service again. Thanks, CSI- Castro Valley
This place is a joke as far as actual ongoing treatment for dermatological care. I was put on a monthly prescription but every time I needed it re-upped and refills added it was like pulling teeth to get it done. This last round I left no less than 5 messages on different days for dr. Crockett (could never get anyone on the phone) as well as their nurses line specifically for refill requests and NO one ever called me back. I tried both the Dublin office and then Castro Valley once I learned that the Dublin office closed, giv... read more
Business response:
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve. When you have an opportunity, please reach out to our office manager Julie at (510) 790-0477 so we can discuss your concerns. Thank you again for t aking the time to reach out to us, and we hope to hear from you soon CSI- Castro Valley
I was charged over $500 dollars for zero medical treatment, and was tricked into doing so. I lost medical coverage during one of the worst sicknesses I have ever experienced. Due to that I sought help from California Skin Institute. I called and explained my lack of insurance/fear of hidden fees. I was told $300 covered tests and the doctor visit. I agreed and made the appropriate life changes to afford that. I paid the fee and had the visit. They ran the tests and I went back in to the office, a month later I received ANOTH... read more
Evelyn Lopez has been my skincare specialist here at California Skin Institute for a couple months now and I couldn't be any happier. Every time i go there, there is always positive vibes and kindful people.They can be busy sometimes but they have good quality of care. I get my facials every month by Evelyn and she does a wonderful job. Before i started to get my facials here, my acne on my face was bad. But then once I started to get my facials with Evelyn my acne has been getting better. I've struggled with acne in the pas... read more
Business response:
Thank you so much for taking time out of your busy schedule to leave a review. CSI and Evelyn greatly appreciate it. We hope to be of service again in the future. Sincerely, CSI Castro Valley
Frequently asked questions about Schweiger Dermatology Group - Castro Valley
How is Schweiger Dermatology Group - Castro Valley rated?
Schweiger Dermatology Group - Castro Valley has a 4.5 star rating with 1,303 reviews.
When is Schweiger Dermatology Group - Castro Valley open?
Schweiger Dermatology Group - Castro Valley is closed now. It will open tomorrow at 8:00 a.m.