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Seminole Chevrolet
- Car Dealers
- Sanford, FL
About this business
Location details
972 Towne Center Blvd., Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
This was my first visit to this dealership and it was a poor experience overall. I had an appointment for a simple oil change, yet no one met me in the service lane and it wasn’t clear where I was supposed to go. The oil change took over three hours, which is unreasonable when you schedule an appointment. On top of that, the price was way higher than expected, and they didn’t even provide a reminder sticker for the next service. Very disappointing experience.
Business response:
We appreciate you giving us a try and sharing your experience with us. We aim to provide a welcoming, efficient, and transparent visit for every guest, and your feedback highlights areas where we can do better. Your input is valuable as we continue working to improve both communication and overall service flow. Please reach out to our Service Manager, Mike Donaldson at MDonaldson@vtaig.com so we can assist you further.
I had a scheduled oil change for 3 pm and it took over 2 hours for a simple oil change. The service was extremely slow and this was not the first time this has happened. The last oil change took almost 3 hours. Why schedule an appointment if you can't commit to it. We should not have to leave the vehicle for an afternoon just for an oil change.
Business response:
Buying a car here was a great experience, we have purchased multiple vehicles here. but the service department needs improvement.
Had an appointment to fix a leak at 9:30am. Dropped off truck at 7:15am that morning Rafael indicated there was service bulletin that could also be taken care of at the same time 3 days later nothing had been done. Not even the original item that was scheduled. This is the second time we have tried to get service at your dealership. We have 45 Silverado's and I will never take them to your dealership again.
Business response:
We take feedback regarding scheduling, service completion, and communication seriously. Our team remains committed to ensuring all requested work is properly documented, prioritized, and completed in a timely manner. We continue to focus on improving coordination and follow-through across all service visits, reach out to our Service Manager, Mike Donaldson at MDonaldson@vtaig.com.
Cashier was very rude! She ruined my whole experience My issues were not fully resolved. I left with things unfinished. And the cashier was very rude.
Business response:
We aim to provide a courteous and thorough experience at every step, and it is disappointing to hear that your visit fell short in both service and resolution. Our team is continually working to improve communication and ensure all concerns are addressed before a customer leaves. Feedback like this is important in helping us refine our approach and uphold our standards. Please reach out to our Service Manager, Mike Donaldson at MDonaldson@vtaig.com so we can learn more about your experience.
Had truck towed in with engine light on truck would not go in drive only reverse was told it would be a new transmission replacement picked truck up paying 7622.90 engine light still on we got a remanufactured transmission then told it may be bad oil pump/ bad sensor when I questioned it. Which would be another 3500.00 saying it's ok to drive and can be replaced at another time. Which I did not get done at the time of pickup. Was not made aware it had multiple issues before work being done until we paid at pickup.
Business response:
We appreciate you taking the time to share your feedback regarding your recent service experience. Our team is committed to providing clear communication about diagnostic findings, recommended repairs, and associated costs before work is completed. Input like this helps us strengthen transparency and customer care throughout the repair process. For further assistance, please reach out to our Service Manager, Mike Donaldson at MDonaldson@vtaig.com.
Communication was horrible. I was often on hold for a long time trying to speak with my advisor. I was told that I would get a new transmission and it never happened.
Business response:
We appreciate your feedback regarding communication and your recent service experience. Our team is committed to providing timely updates and ensuring customers are clearly informed about approved repairs. Input like this helps us improve both responsiveness and service transparency. For further assistance, please reach out to our Service Manager, Mike Donaldson at MDonaldson@vtaig.com.
Chris claimed vibrations noise was tires. He ignored me telling him there was a TSB on the problem. He offered to sell me a set of tires. Said our other problem was On Star. When not connected to On Star but camera n GPS. He would not listen to me. He had my car for four days and didn't even wash the car.
Business response:
We appreciate you taking the time to share your feedback about your recent service experience. Our team strives to carefully evaluate concerns and provide accurate, attentive support for every vehicle, and input like yours helps us review our approach. We remain committed to delivering thorough and professional service for all customers. For any further questions or to discuss your concerns, please reach out to our Service Manager, Mike Donaldson at MDonaldson@vtaig.com.
The repair was good. But I was shocked that you had to keep my truck for a full week. I think you need to hire more service techs.
Business response:
Thank you for your feedback. We're glad you were satisfied with the repair quality. We understand your concern about the week-long timeframe and appreciate your input about our service department staffing. We take this feedback seriously as we work to improve our service delivery.
Oil change and tires were fine this time. Last time they failed to properly rotate them. This time they failed to top off fluids...AGAIN! They always forget!
Business response:
We appreciate you providing feedback on your recent service visit. Our team is focused on delivering consistent care and attention to every vehicle, and your input helps us refine our processes. We are committed to ensuring reliable service and a positive experience for all customers. For any further assistance or questions, please reach out to our Service Manager, Mike Donaldson at MDonaldson@vtaig.com.
Frequently asked questions about Seminole Chevrolet
How is Seminole Chevrolet rated?
Seminole Chevrolet has a 4.4 star rating with 8,679 reviews.
When is Seminole Chevrolet open?
Seminole Chevrolet is closed now. It will open tomorrow at 8:30 a.m.