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Serramonte Ford

4.4

About this business

Location details

999 Serramonte Blvd., Colma, CA, 94014, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 8:00 p.m.
Tue7:00 a.m. to 8:00 p.m.
Wed7:00 a.m. to 8:00 p.m.
Thu7:00 a.m. to 8:00 p.m.
Fri7:00 a.m. to 8:00 p.m.
Sat7:30 a.m. to 8:00 p.m.
Sun10:00 a.m. to 7:00 p.m.
4.45,320 reviews
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Juan Manuel M.'s profile image
Juan Manuel M. 
5 years ago

Great service. Allowed using Ford Pass points. 

Business response:

Thank you for your positive feedback! 

Mark S.'s profile image
Mark S. 
5 years ago

Even though Ford USA did not communicate a booking I made through them for Serramonte Ford, Serramonte Ford squeezed me in and accepted the mix up. They completed the recall fixes in a timely manner and their service managers were great. Toe link suspension recall was fixed 

Business response:

Our reputation is one of our top priorities. Your positive review is what we are always striving for! 

Alisa S.'s profile image
Alisa S. 
5 years ago

Very polite but continue to call me & leave messages numerous times after I expressed interest in a car, but declined it due to excessive mileage. Bothersome due to number and frequency of unsolicited phone calls. 

Business response:

Alisa, thank you for bringing this matter to our attention. We only call individuals that have opted in to receive information about vehicle sales. Its important that we update our records immediately. Please contact Matt Shone, General Manager at 650-763-2400. 

Sylvia P.'s profile image
Sylvia P. 
5 years ago

Everybody at Serramonte Ford in my opinion are the best at what they do. 

Business response:

Our reputation is one of our top priorities. Your positive review is what we are always striving for! 

2019 FORD ESCAPE TITANIUM Owner's profile image
2019 FORD ESCAPE TITANIUM Owner 
5 years ago

Great service. Very courteous and knowledgeable. 

Business response:

Our reputation is one of our top priorities. Your positive review is what we are always striving for! 

2012 FORD EXPLORER LIMITED Owner's profile image
2012 FORD EXPLORER LIMITED Owner 
5 years ago

Quick and Efficieny. Handled all the recalls too. 

Business response:

Thank you for your positive feedback! 

2016 FORD FLEX SEL Owner's profile image
2016 FORD FLEX SEL Owner 
5 years ago

The service is good Mauricio was really helpful 

Business response:

Thank you for your positive feedback! 

2012 FORD FOCUS TITANIUM Owner's profile image
2012 FORD FOCUS TITANIUM Owner 
5 years ago

It was okay. I had an appointment at 7:00am, the car was ready at 4:00. 

Business response:

Thank you for your feedback! 

2007 FORD EDGE SEL Owner's profile image
2007 FORD EDGE SEL Owner 
5 years ago

They did not call and tell me that my power steering fluid needed to be changed since I was getting everything else done 

Business response:

Thank you for trusting us with your service needs. We hate to learn about your negative experience. We are having trouble locating you in our database, so please contact our Service Director, Germane Valentin, at 650-763-2400 to discuss further 

Frequently asked questions about Serramonte Ford

How is Serramonte Ford rated?

Serramonte Ford has a 4.4 star rating with 5,320 reviews. 

When is Serramonte Ford open?

Serramonte Ford is closed now. It will open at 7:00 a.m.