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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
says brake in okay condition
I liked the vehicle. Now, Ihave buyer's remorse. Experience was nothing special.
waiting more than 2 hrs for general service is why rated only good, basic servicing requested should only take no more than 1 hr to complete at the most
Business response:
Your input is valuable to us, and we understand your frustration. Your feedback helps us recognize where we can improve our efficiency and better meet customer expectations. We value your business and want to ensure future visits provide the timely service experience you deserve. Please contact our Service Director, Jason Lakey, at 650-301-7055 so we can discuss your experience further and work toward a better solution.
Tried to add three nonsense items to my bill. Not a happy camper.
Business response:
We are concerned to hear about the billing issues you experienced during your service visit. We take billing accuracy seriously and appreciate you bringing this to our attention. Your feedback helps us ensure our processes meet the high standards that we strive to provide. Please contact our Service Director, Jason Lakey, at 650-301-7055 so we can review your billing details and work to resolve this matter promptly.
Serramonte Ford ain't good , bad services and absurds policy
Made an appointment for 8:am. Arrived there at 7:50 am and waited for my car for 7 hours to be finished. Car was done (recall and oil change) at 3:00 pm. I thought the whole point of making an appointment is that your car would be serviced first and for them to deal with the other cars that are just basically walking in for service.
Business response:
We are disappointed to hear that you feel this way about your recent service visit. We understand your frustration. We take your feedback seriously and would like to discuss this matter further with you. Please contact our Service Director, Jason Lakey, at 650-301-7055 so we can address your concerns and work to improve our appointment scheduling process.
Poor service and communication
Business response:
We are disappointed to hear about the challenges you experienced with our service and communication. Your feedback helps us understand where we can work to improve our processes and how we interact with our customers. We recognize that clear communication and quality service are essential to building trust, and we take your concerns seriously. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact our Service Director, Jason Lakey, at 650-301-7055 so we can address... read more
This probably the worst service experience I have ever had for serving my car. The service advisor was aggressive and when trying to explain this has been an on going issue. Where I had brought it to this location twice before.
Business response:
Thank you for sharing your concerns about your service experience. We understand your frustration and are sorry to hear that you feel this way. Your experience falls short of the professional and supportive service we strive to provide to all our customers. We take situations like this seriously. Please contact our Service Director, Jason Lakey, at 650-301-7055 so we can discuss your experience further and work toward a resolution.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 5,320 reviews.
When is Serramonte Ford open?
Serramonte Ford is open now. It will close at 8:00 p.m.