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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
My ford mustang just broke after weeks, my car broke in the middle of the highway and my muffler was loose and plate number was also loose and both fell off
I bought a car from them 5 days ago, and in very good faith. Came in bought it the same day, spoke to the sales team and had faith in them. 5 days pass and my tires are at 3,32 and 2,32. Wheel works verified it with a paid service. All I asked them to do was change the tires as I wanted this to be in good faith but nope, told me the tech team marked it as 4,32 on 30th may, and that we're not obliged to make a change. Now I'm down a few hundred dollars and this just leaves a bad taste in my mouth
I find it difficult to get basic service done here, much less anything complicated. In the past I have liked Serramonte Ford and things have gone well but something has changed in the last couple of years and it's not for the better. No one calls me to tell me the car is ready, no one calls to tell me other things need to be done, not even when I pick it up. Things that could have been done doing the visit then aren't done and I have to reschedule another time. I have to reach the receipt to find out things that were actuall... read more
They don't return calls. You have to keep calling for status on your service ticket
Business response:
We understand how important timely communication is, especially when you're waiting on service updates. Please feel free to reach out directly to our Service Director, Jason Lakey, at 650-301-7055he would be happy to assist you and provide any updates you need.
Didn't complete safety recall during $800 maintenance service because I "didn't tell them about the recall"
Had my car for two weeks and the first time I turned it on, the day I got it back, the exact same problem happened. My car also came back with a bunch of scratches and marks.
They never get the car fixed it just keeps going back on a tow truck.
Business response:
We understand your frustration with the ongoing issues with your vehicle. To discuss this matter further, please reach out to our Service Director, Jason Lakey, at 650-301-7055.
Took so long, I had to follow up for information, returned car with leftover electrical components in vehicle and a red rag under the hood - near/behind the left headlight.
Business response:
We understand that the delay and the condition of the vehicle upon return were frustrating. Please reach out to Matt Shone, our General Manager, at 650-763-2400 to learn more about the situation.
My car (2018 Edge) broke at 30000 miles. My flywheel broke at 65000. It got fixed and the next day it died in the middle of the street. You kept my car OVER 3 months before it got fixed. FORD can do better than that. My car only had 65000 miles! Service manager Henry Buono was kind but had very little to offer me. Very disappointing. Joan Loeffler
Business response:
We understand how important it is for your vehicle to be running smoothly, and we regret that your experience did not meet your expectations. We do appreciate you mentioning Henry's kindness during your time with us. For any further discussions or questions, please feel free to contact Service Director, Jason Lakey, at 650-301-7055.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 5,320 reviews.
When is Serramonte Ford open?
Serramonte Ford is open now. It will close at 8:00 p.m.