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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Horrible, the car goes back at least once a month
Business response:
We understand how frustrating it must be to have your car in for service so frequently. Our goal is to provide reliable solutions, and we'd like the opportunity to address any ongoing concerns you may have. Please reach out to our Service Director, Jason Lakey, at 650-301-7055 so we can work toward a resolution.
Not willing to work a price out. Instead they sell to auction
Business response:
We understand your frustration regarding the pricing and are sorry to hear that we couldn't come to an agreement that worked for you. Our goal is to ensure that all customers feel valued and are able to work with us on the best possible deal. If you'd like to discuss this further, we encourage you to contact Matt Shone, our General Manager, at 650-763-2400.
Not great. over charge and under perform.
Business response:
It is always our goal to provide both fair pricing and excellent service to our customers, and we regret that we did not meet your expectations. Please reach out to our Service Director, Jason Lakey, at 650-301-7055 to discuss this matter further.
They messed up my oil change, had to go back because my car was leaking oil like crazy. The didn't even present a refund for the time and money I wasted to go back and forth.
Business response:
It is completely understandable that a situation like this would cause inconvenience, especially when it required you to return due to the oil leak. We take this feedback seriously and would like to look into the matter further to ensure that this is addressed properly. Please feel free to reach out to our Service Director, Jason Lakey, directly at 650-301-7055.
Terrible customer service taking advantage of uninformed customers
Business response:
We always strive to provide exceptional service, and it seems we missed the mark during your visit. We take concerns like yours seriously and would love to have the opportunity to discuss the details further. Please feel free to reach out to our Service Director, Jason Lakey, at 650-301-7055.
Lack of communication, poor quality work and cleanliness. Only 1 of my complaints was taken care of. Other noise complaint was ignored. No notes from tech. Seems shady place
Business response:
We understand how frustrating it can be when communication falls short and issues aren't fully addressed. Your feedback about the noise complaint and lack of thorough follow-up is concerning to us. We aim to ensure every concern is properly noted and resolved. To discuss your experience in more detail and work towards a resolution, please reach out to our Service Director, Jason Lakey, at 650-301-7055.
I feel like I have been ripped off big time. I was charged $1500 for a 30 k service, but I am not sure any work was done. The oil in the engine smells like it has been used for months, leading me to believe it was not even changed! Now I am wondering if any other fluids were in fact changed. The only thing I got for sure was a report that i need new tires and brake shoes for another $2000. I will not be back
Business response:
We understand your concerns about the service you received and the issues you've raised regarding the oil change and other fluids. It is important to us that our customers feel confident in the quality of our work, and we take your feedback seriously. To address your concerns in detail, we recommend reaching out to our Service Director, Jason Lakey, at 650-301-7055.
Carlos and his associates were great and took care of our Focus! Thank you!
Business response:
Thank you for your feedback! We're pleased to hear that Carlos and the team provided great service for your Focus. However, we noticed you rated us 1 star, and we'd love to understand more about your experience. Your feedback is incredibly valuable to us, and we're here to assist in any way we can. Please feel free to reach out if there's anything we can do to improve your experience.
They had my truck for 3 weeks and still couldn't find anything wrong while the problem still keeps happening, not very happy.
Business response:
We understand how frustrating it can be to have your truck in for an extended period without a resolution, especially when the issue continues. We strive to address every concern thoroughly, and it seems we missed the mark in this instance. Please reach out to Jason Lakey, our Service Director, at 650-301-7055, so we can make sure your vehicle is fully assessed.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 5,320 reviews.
When is Serramonte Ford open?
Serramonte Ford is open now. It will close at 8:00 p.m.