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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
They reported incorrect milage to Carfax and made my car dirty. They didn't perform the agreed maintenance, topping up fluids etc. Very unreliable service. Then they told me to contact a manager who is not even with the dealership anymore.
Business response:
We're disappointed to hear about this, please contact us directly to assist in correcting this issue. At your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.
we no longer own this vehicle. We traded it in for a new truck!!! Who is having this work done and paying for it?? Marcus Gonzales
Business response:
Marcus, if you received this review as an error please contact us to make the proper changes. At your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400. Thank you.
Terrible!! My car is still in the shop since Aug. 26. This was the fourth time I had taken the car in for the same problem, Each time they said they could not get the wrench or engine light to come on. The worst part is your service rep and service manager would go days without contacting me about the progress of my car. Nor did either one return my calls. So I've had a rental car since Aug. 26 waiting for Ford to sent a new hybrid battery. Absolutely no communication with the customer.
Business response:
We appreciate your patience as our industry is undergoing staffing/parts related which issues which unfortunately extended many of our service appointments. We do apologize for any miscommunication on our end as we strive to be transparent with our customers and deliver them prompt service. Wed be happy to address your questions/update you on the status of your vehicle. At your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.
Much too long a wait Much too little information
Business response:
We apologize if you were not satisfied with your visit. We would like to gather more details as to what we can do to turn the situation around, at your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.
I brought the car (my 3rd lease) in because the drivers side door hung is making a popping noise as it opens when it is fully extended. I left over the weekend and was called to pick it up on Monday and told that the repair would not be covered under warranty and I needed a whole new door. The service report says the the bolts are stripped - which is not the case! Whatever broke is inside the door and is inhibiting opening the window fully. When we picked it up my husband and I talked to the service manager who said he would... read more
Business response:
We apologize for any miscommunication on our end regarding your service work. Wed be happy to speak with you to address your questions, At your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.
They weren't able to fix the issue (blue screen back up camera) but they said everything got fixed.
Business response:
Thanks for letting us know your issue was not resolved. We would be happy to take a look at your issue if it can be replicated at the dealership and proceed with other options as to how to resolve this. At your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.
Poor service was received from this dealership.
Business response:
We apologize if you feel you did not receive a 5 star experience with us during your visit. We'd like to hear more details of the situation, at your earliest convenience, please reach out to Matt Shone, our General Manager, at 650-763-2400.
Terrible. I do not have much of a credit score but inherited a sum and was trying to purchase a car outright. First off they wont let you do that. You HAVE to finance the car and then pay off the loan but because of my lack of credit history they would not accept the personal check I wrote even after having me call the bank and verify that there was enough money in my account to cover the cost. Worst car buying experience I ever had and I own 4 cars
Business response:
Thanks for the feedback, as we cannot identify you by screen name please contact us to answer any questions/concerns about the situation. At your earliest convenience, please reach out to Matt Shone, our General Manager, at 650-763-2400.
Service (routine oil change) was prompt and speedy. However, employees never followed up on questions I had during my visit that they said they had to get back to me on, both simple questions like the windshield wiper from the factory being faulty and more complex questions like removing the Ecoboost's fake engine noise.
Business response:
Thanks for the feedback, we apologize for any miscommunication on our part. We'd be happy to speak with you, at your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 5,320 reviews.
When is Serramonte Ford open?
Serramonte Ford is open now. It will close at 8:00 p.m.