This profile has been claimed by the business owner or representative.
Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Was a horrible experience. Let manager know I would be waiting for oil change at the time of the appointment over the phone. Needed to get on the road right away as I was heading back over the pass to NV due to a storm coming in. Ended up waiting 4hrs for the vehicle to get an oil change. Was unacceptable : (
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please contact our General Manager, Matt Shone, at 650-763-2400 to discuss further.
Brakes needed to be replaced upon inspection but the parts had to be ordered. Promised to reach out in one week once the parts came in but no news after almost two weeks. It would be a courtesy to at least notify the customer if the parts were back ordered. And this was not the first time similar things occurred: an audio system was supposed to be ordered 8 months ago but there was no follow ups even with repeated inquiries.
Business response:
Thank you for bringing this to our attention. Please contact our General Manager, Matt Shone, at 650-763-2400 to discuss further.
Service advisors are friendly especially Henry Bueno the service manager but the cost to repair the vehicle is overpriced also asked to have something done did not follow specific instructions when requested labor rates are quite pricey and repair work is overpriced for a dealership especially when people are on a budget.
The car had a parasitic power drain and Serramonte Ford recommended a Body Control Module replacement (GEM). It was replaced and the problem still persists.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please contact our Service Director, Germane Valentin, at 650-763-2400 to discuss further.
This never happened. Also have NEVER been to serramonte ford
Business response:
Eric, we are sorry that a review was requested.
The car came back with the same issue.
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand your comment and service rating. Please contact our Service Director, Germane Valentin, at 650-763-2400 to discuss further.
Bought the SUV, Ford Edge used. Immediately had transmission fail. Under warranty they fixed it. Driving away, no heater working. Told them immediately and they said, "Oh, not under warranty - you'lll have to pay" Heat was working before the service on the tranny. Months later, the mounting for the transmission "failed," was wiggling and broke the transmission fluid line. Now they want $3K to fix that. THIS COMPANY WILL SCAM YOU. BEWARE!
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please contact our Service Director, Germane Valentin, at 650-763-2400 to discuss further.
Went for the FORD OIL CHANGE AND COMPLIMENTARY MULTI-POINT INSPECTION AND REVIEW VEHICLE REPORT CARD WITH CUSTOMER package. I had already known that the right front tire was leaking air; I wanted to see if they were telling the truth and they failed to tell me about that tire. Instead, they suggested that I needed new tires and that I still had some time, but not a lot. Guess what?! I blew that front right tire in less than 50 miles after taking it back. Im very disappointed to say the least.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. At your earliest convenience, please reach out to Germane Valentin, our Service Director, at 650-763-2400.
Bad service! They try to trick me!
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand your rating. Please contact our Service Director,Germane Valentin, at 650-763-2400 to discuss further.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 5,320 reviews.
When is Serramonte Ford open?
Serramonte Ford is open now. It will close at 8:00 p.m.