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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I liked the vehicle. Now, Ihave buyer's remorse. Experience was nothing special.
Business response:
We are concerned to hear that your experience with us did not meet your expectations, despite your positive feelings about the vehicle itself. We understand how disappointing it can be when the process falls short of what you hoped for. Your feedback helps us recognize where we can work to improve our service. We would appreciate the opportunity to discuss your concerns further and work toward a resolution. Please contact Matt Shone, our General Manager, at 650-763-2400 so we can better understand your experience and address... read more
waiting more than 2 hrs for general service is why rated only good, basic servicing requested should only take no more than 1 hr to complete at the most
Business response:
Your input is valuable to us, and we understand your frustration. Your feedback helps us recognize where we can improve our efficiency and better meet customer expectations. We value your business and want to ensure future visits provide the timely service experience you deserve. Please contact our Service Director, Jason Lakey, at 650-301-7055 so we can discuss your experience further and work toward a better solution.
Tried to add three nonsense items to my bill. Not a happy camper.
Business response:
We are concerned to hear about the billing issues you experienced during your service visit. We take billing accuracy seriously and appreciate you bringing this to our attention. Your feedback helps us ensure our processes meet the high standards that we strive to provide. Please contact our Service Director, Jason Lakey, at 650-301-7055 so we can review your billing details and work to resolve this matter promptly.
Serramonte Ford ain't good , bad services and absurds policy
Made an appointment for 8:am. Arrived there at 7:50 am and waited for my car for 7 hours to be finished. Car was done (recall and oil change) at 3:00 pm. I thought the whole point of making an appointment is that your car would be serviced first and for them to deal with the other cars that are just basically walking in for service.
Business response:
We are disappointed to hear that you feel this way about your recent service visit. We understand your frustration. We take your feedback seriously and would like to discuss this matter further with you. Please contact our Service Director, Jason Lakey, at 650-301-7055 so we can address your concerns and work to improve our appointment scheduling process.
Poor service and communication
Business response:
We are disappointed to hear about the challenges you experienced with our service and communication. Your feedback helps us understand where we can work to improve our processes and how we interact with our customers. We recognize that clear communication and quality service are essential to building trust, and we take your concerns seriously. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact our Service Director, Jason Lakey, at 650-301-7055 so we can address... read more
This probably the worst service experience I have ever had for serving my car. The service advisor was aggressive and when trying to explain this has been an on going issue. Where I had brought it to this location twice before.
Business response:
Thank you for sharing your concerns about your service experience. We understand your frustration and are sorry to hear that you feel this way. Your experience falls short of the professional and supportive service we strive to provide to all our customers. We take situations like this seriously. Please contact our Service Director, Jason Lakey, at 650-301-7055 so we can discuss your experience further and work toward a resolution.
I don't recommend this shop in any capacity. They are horrible at communication, and the prices are extremely unfair. We found the same service for our water pump at another Ford dealership for $2k less than they quoted us at Serramonte Ford. To make matters worse, once we came to pick the car up after speaking to our service rep the car wasn't ready, and I had to wait 30 minutes while they finished up the paper work they should have had finished the week before.
Business response:
We strive to provide clear communication, fair pricing, and a smooth pick-up process for every guest, and it's clear we missed the mark during your visit. We'd really appreciate the opportunity to review your situation in more detail please reach out directly to our Service Director, Jason Lakey, at 650-301-7055 so we can discuss your concerns
Really disappointed. Procedures that should take no more than a day end up taking several days, with weak excuses given each time. Last visit, supposed to replace battery (among other things) and never did. Got the old bait and switch on the extended warranty as well. Looking for a new dealer for service as I really don't want to ever return there.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 5,676 reviews.
When is Serramonte Ford open?
Serramonte Ford is open now. It will close at 8:00 p.m.