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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Horrible service 3rd time my car has gone back in 3 weeks
Business response:
Thanks for the feedback. If there are any questions we can answer regarding the services done on your vehicle, we would be happy to answer them. At your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.
The experience was not pleasurable. I purchased the vehicle. Bought an extended warranty. Traded in a vehicle I was undercut on. Sold back the vehicle. Submitted for a refund of extended warranty. Have yet to receive the refund and it was promised within 30 to 45 days. Not to mention the issue after issue I had regarding the checks they had given me for the trade in and for the purchase back of the c-max. I would not recommend them to anyone trading in a vehicl3. Dissatisfied.
Business response:
Thanks for the feedback, we want to address any issues pertaining to this situation so we can find a solution. At your earliest convenience, please reach out to Matt Shone, our General Manager, at 650-763-2400.
I will never purchase a car from here again. I bought a used car less than a month ago and it had to go into the shop the day after I bought it and now there are more issues. They guaranteed me the car had been thoroughly inspected and was in good order. Now I am stuck with a broken down car.
Be prepared to spend hours to get a basic maintenance service
Business response:
We apologize if you feel you had longer than usual wait time for your appointment. We want to address your concerns, at your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.
Very friendly reception, very poor technical skill to work on FORD vehicle. Couldnt fix the problem and add more problems . Highly not recommended.
Business response:
Thank you for the feedback. We apologize if you feel you had a negative experience with us. Our technicians are highly skilled and make recommendations based off of their expertise. If there is an ongoing problem, we would like to speak with you about the situation. At your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.
Service department held the car for 5 weeks with no communication with me about the situation and what they were planning to do to repair the car. I had to keep calling over and over again to get information, not happy with the service provided.
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better as we do strive to be transparent during the service process. At your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.
Highly improbable that my car was serviced at Serramonte Ford on 4/22/22. I was 3k miles away in NYC. Not sure where you're getting your info from. However, from my previous experience w/ them, their customer service is left wanting. I requested a key fob replacement in Oct and after a few em to get an update, it took me calling the Mgr who lit a fire under the person who took my original request to finally call me back in late Feb. She didn't even bother to apologize for ignoring my em/vm.
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please reach out to Matt Shone at 650-763-2400.
Poor customer service The oil change was a secondary request among other things since the main reason was the truck's seat belt recall. Oil change was done but not the SAFETY recall. I will choose another service facility for your truck maintenance.
Business response:
Hello, customer service is our top priority and we want to see if we can address your issue. At your earliest convenience, please reach out to Matt Shone at 650-763-2400.
They lost a good customer through their own negligence.
Business response:
Hello, we are so disappointed to learn of this situation. We would like the chance to try to understand more about what happened. At your earliest convenience, please reach out to Matt Shone at 650-763-2400.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 5,320 reviews.
When is Serramonte Ford open?
Serramonte Ford is open now. It will close at 8:00 p.m.