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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
This is the first and last ford I ever get. They sold me a used car and the check engine light came on 3 days later and they refused to fix the problem. They did everything they could to find a reason to not be liable. They even went as far as accusing me of being involved in an accident due to miner damage. Once I found pictures of the car before the purchase of the damage that was already there they switched up again and said it was something else that I caused. WORST CUSTOMER SERVICE EVER!!!!
The website advertised price was 89.99 but I was charged 129.99. The service writer couldn't do anything about it and said it was a known mistake for a long time but no one does anything about it. Wanted to pay for it before the service but the service writer said after when it was done. The only good thing was it was done fast but then again I was the first customer. I guess I'll give one star just for that? When paying for it, I was charged a %3 fee for using my credit card. That was unheard of!!! This is not a mom and pop... read more
Took my truck in for a recall. Picked it up and brought it home. They called me a day or 2 later and say they forgot something and needed to finish. They went to my house and finished it while I was at work. Literally the first time I drove my truck (30 feet) my dash started going off with a bunch of errors and lights. I have photos of dash to confirm mileage. I called Ford and they said they could look at it but would charge $290 fee if they determine its wasn't their fault. I take it in and then get a quote for $5k for a n... read more
My ford mustang just broke after weeks, my car broke in the middle of the highway and my muffler was loose and plate number was also loose and both fell off
I bought a car from them 5 days ago, and in very good faith. Came in bought it the same day, spoke to the sales team and had faith in them. 5 days pass and my tires are at 3,32 and 2,32. Wheel works verified it with a paid service. All I asked them to do was change the tires as I wanted this to be in good faith but nope, told me the tech team marked it as 4,32 on 30th may, and that we're not obliged to make a change. Now I'm down a few hundred dollars and this just leaves a bad taste in my mouth
I find it difficult to get basic service done here, much less anything complicated. In the past I have liked Serramonte Ford and things have gone well but something has changed in the last couple of years and it's not for the better. No one calls me to tell me the car is ready, no one calls to tell me other things need to be done, not even when I pick it up. Things that could have been done doing the visit then aren't done and I have to reschedule another time. I have to reach the receipt to find out things that were actuall... read more
They don't return calls. You have to keep calling for status on your service ticket
Business response:
We understand how important timely communication is, especially when you're waiting on service updates. Please feel free to reach out directly to our Service Director, Jason Lakey, at 650-301-7055he would be happy to assist you and provide any updates you need.
Didn't complete safety recall during $800 maintenance service because I "didn't tell them about the recall"
Had my car for two weeks and the first time I turned it on, the day I got it back, the exact same problem happened. My car also came back with a bunch of scratches and marks.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 6,239 reviews.
When is Serramonte Ford open?
Serramonte Ford is open now. It will close at 8:00 p.m.