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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Got the car out earlier than promised. Excellent job applying the Zactek coating. Checked everything over real good.
Quick, efficient and friendly service! I'll be going back!
says brake in okay condition
Their communication and timing were horrible this time around.
Service was great but communication was lacking. Tried several times to get an update on my vehicle but did not get a response until the car was ready to be picked up
Business response:
Your positive experience with our service team is great to hear, and we truly appreciate you sharing your feedback. We understand how important it is to stay informed while your vehicle is being worked on, and we can see how the lack of updates during that time was frustrating. Keeping our customers in the loop is something we take seriously, and your feedback helps us identify where we can do better. We hope to have the opportunity to serve you again and provide a more complete experience from start to finish.
Salesman was ok, but his manager was very pushing on signing papers on a use certificate car that has a broken seat. I was only going to sign it if the seat was fixed
Business response:
We are disappointed to hear that your experience did not meet your expectations. We understand the importance of ensuring customers feel comfortable with their purchasing decisions and that vehicle concerns are addressed before finalizing a sale. We value your feedback and remain committed to providing a transparent, customer-focused buying experience. Please contact Matt Shone, our General Manager, at 650-763-2400.
Much too expensive for simple diagnosis.
Business response:
We understand that diagnostic costs are an important consideration when seeking vehicle service. We strive to provide clear communication about service recommendations and associated costs so customers can make informed decisions. We appreciate your feedback and remain committed to providing value to our customers. Please contact Jason Lakey, our Service Director, at 650-301-7055.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 6,382 reviews.
When is Serramonte Ford open?
Serramonte Ford is closed now. It will open tomorrow at 7:30 a.m.