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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
They never get the car fixed it just keeps going back on a tow truck.
Business response:
We understand your frustration with the ongoing issues with your vehicle. To discuss this matter further, please reach out to our Service Director, Jason Lakey, at 650-301-7055.
Took so long, I had to follow up for information, returned car with leftover electrical components in vehicle and a red rag under the hood - near/behind the left headlight.
Business response:
We understand that the delay and the condition of the vehicle upon return were frustrating. Please reach out to Matt Shone, our General Manager, at 650-763-2400 to learn more about the situation.
My car (2018 Edge) broke at 30000 miles. My flywheel broke at 65000. It got fixed and the next day it died in the middle of the street. You kept my car OVER 3 months before it got fixed. FORD can do better than that. My car only had 65000 miles! Service manager Henry Buono was kind but had very little to offer me. Very disappointing. Joan Loeffler
Business response:
We understand how important it is for your vehicle to be running smoothly, and we regret that your experience did not meet your expectations. We do appreciate you mentioning Henry's kindness during your time with us. For any further discussions or questions, please feel free to contact Service Director, Jason Lakey, at 650-301-7055.
Horrible, the car goes back at least once a month
Business response:
We understand how frustrating it must be to have your car in for service so frequently. Our goal is to provide reliable solutions, and we'd like the opportunity to address any ongoing concerns you may have. Please reach out to our Service Director, Jason Lakey, at 650-301-7055 so we can work toward a resolution.
Not willing to work a price out. Instead they sell to auction
Business response:
We understand your frustration regarding the pricing and are sorry to hear that we couldn't come to an agreement that worked for you. Our goal is to ensure that all customers feel valued and are able to work with us on the best possible deal. If you'd like to discuss this further, we encourage you to contact Matt Shone, our General Manager, at 650-763-2400.
Not great. over charge and under perform.
Business response:
It is always our goal to provide both fair pricing and excellent service to our customers, and we regret that we did not meet your expectations. Please reach out to our Service Director, Jason Lakey, at 650-301-7055 to discuss this matter further.
They messed up my oil change, had to go back because my car was leaking oil like crazy. The didn't even present a refund for the time and money I wasted to go back and forth.
Business response:
It is completely understandable that a situation like this would cause inconvenience, especially when it required you to return due to the oil leak. We take this feedback seriously and would like to look into the matter further to ensure that this is addressed properly. Please feel free to reach out to our Service Director, Jason Lakey, directly at 650-301-7055.
Terrible customer service taking advantage of uninformed customers
Business response:
We always strive to provide exceptional service, and it seems we missed the mark during your visit. We take concerns like yours seriously and would love to have the opportunity to discuss the details further. Please feel free to reach out to our Service Director, Jason Lakey, at 650-301-7055.
Lack of communication, poor quality work and cleanliness. Only 1 of my complaints was taken care of. Other noise complaint was ignored. No notes from tech. Seems shady place
Business response:
We understand how frustrating it can be when communication falls short and issues aren't fully addressed. Your feedback about the noise complaint and lack of thorough follow-up is concerning to us. We aim to ensure every concern is properly noted and resolved. To discuss your experience in more detail and work towards a resolution, please reach out to our Service Director, Jason Lakey, at 650-301-7055.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 6,246 reviews.
When is Serramonte Ford open?
Serramonte Ford is closed now. It will open tomorrow at 7:00 a.m.