This profile has been claimed by the business owner or representative.
Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Everything looks good except for one thing: the car phone charger was not fixed. I believe I requested the service mainly for that issue. I understand they worked on some other things, but the main issue was the phone charger, and it is still not fixed.
customer service and better comunication
Business response:
We are disappointed to hear that your experience did not reflect the level of customer service and communication we strive to provide. We understand how important it is to keep customers informed and provide attentive service throughout their visit. Please contact Jason Lakey, our Service Director, at 650-301-7055 so we can discuss this further.
The service and personal attention was excellent. BUT... Car dealer service prices are notoriously expensive, but these guys are in a league of their own when it comes to inflated pricing. They quoted me almost $1100 dollars (parts and labor included) to replace an electrical component. I found the original component directly from Ford parts for $250 and had a local high end shop do the job for $200. I could have done the job myself in one hour. I do insist that their customer service is truly fantastic... helpful, timely, p... read more
Business response:
Thank you for the kind words about our team's servicethat truly means a lot to us! We also hear your concerns about pricing and take your feedback seriously. We appreciate you sharing both the positives and the areas where we can improve.
They kept my car nearly ten days to repair a recall. I had to keep reaching out to ask about it and why it was delayed. They finally gave me a loaner. After finally picking it up, the next day I had to replace the battery and the starter two days later. A recall repair coincided with an expensive set of additional repairs. I was without the car basically for two and a half weeks.
Business response:
We appreciate you taking the time to share your experience. Our team works to complete recall and repair work as efficiently as possible while keeping customers informed throughout the process. Please contact our Service Director, Jason Lakey, at 650-301-7055 if you would like to discuss your experience further.
Problem was diagnosed but because of the cost of replacing transmission I did not go through with the service. Disposed of vehicle.
Business response:
Thank you for trusting Serramonte Ford to diagnose your vehicle. We understand transmission costs can be difficult to manage and hope to assist you with any future automotive needs.
it was recall service for my electric pickup truck, so not really sure how to assess the service. I assume it resolved the issue. The service agents are usually good, but this time the agent basically just ignored my comments and sent me an easter egg hunt to find my vehicle after I told him my truck was not parked outside. After a lap around the parking lot, I found an attendant that located my car in the service area. So overall I got my steps in and spent an extra 15 minutes in the Ford parking lot and was approached by a... read more
Business response:
Thank you for your patience during your Lightning recall service. We apologize for the confusion locating your vehicle and the extra time this caused. Your feedback about our communication helps us improve our customer experience. We value having you as a neighbor and want to ensure smoother service visits going forward. Thank you for choosing Serramonte Ford and sharing your experience with us.
I would recommend getting your service done at another dealership. Upon receiving my car once the service was completed I was not provided service records or a reminder sticker of when I would need to have my next service done. I had to return return two time in person before receiving my service record. There are more professional dealerships in the area. I would not recommend.
Business response:
We recognize how important it is to receive complete service documentation and clear maintenance information at the time of pickup. Our team works to ensure records and reminders are provided promptly so customers can stay on top of future service needs without inconvenience. We appreciate you sharing this feedback with us. Please contact our Service Director, Jason Lakey, at 650-301-7055 so we can follow up and address your concerns directly.
Bad service after sold car. I have problem but they never call me back. Bad
Business response:
We understand how important timely communication and continued support are after a purchase, and we value the opportunity to earn trust at every stage. We strive to approach any concern with care and a commitment to responsiveness while keeping the overall ownership experience in mind. Feedback like this helps reinforce our focus on staying engaged and accessible for our customers. We encourage direct contact so we can listen and assist further by reaching out to our Service Director, Jason Lakey, at 650-301-7055.
Keeping a car for a week: no good. No one call the tell me of a delay: not good.
Business response:
We understand how important timely service and clear communication are. Our goal is to keep customers informed throughout the process and minimize delays whenever possible. Feedback like this helps us improve our communication and service experience. Please contact our Service Director, Jason Lakey, at 650-301-7055 directly so we can assist further.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 6,239 reviews.
When is Serramonte Ford open?
Serramonte Ford is open now. It will close at 8:00 p.m.