This profile has been claimed by the business owner or representative.
Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Had to wait for the person who made my appointment 20 minutes because no one else could find me in the system. When he finally showed up, no apology for not actually creating the appointment. He was cordial but VERY unprofessional. Service took an extra day because he hadn't ordered the part in advance.
Originally quoted $290 for brakes, wound up being $760. Also had a strong smell of exhaust coming into the driver/passenger compartment, not resolved "but it's probably not a problem."
This was the absolute worst experience I have ever had getting my car serviced. After a routine service, my car started making a strange high pitch noise. Since I was not provided a summary of work when the car was finished, I was not sure if the sound could be related to the work done or if it was something else. So I took the car back to be checked out. The service Rep (Moe) called me a little while later asking what the problem was. I explained and he started yelling at me saying it was nothing they had done and they woul... read more
Refused to service my car due to a bookkeeping error in my service plan so I had to take my car back to the purchase location. That service, by the way, isn't even displaying in my FordPass app - they claim this is due to the ongoing software outage but I'm skeptical if that's really true. Have been a loyal Ford customer for 20+ years but never again!
Business response:
Thank you for taking the time to share your experience with us. We deeply regret the inconvenience you faced due to the bookkeeping error in your service plan and the subsequent issues with your FordPass app. Your loyalty over the past 20 years is greatly appreciated, and we understand how frustrating this situation must have been. To discuss your experience further please reach out to our Service Director, Jason Lakey, at 650-301-7055 at your earliest convenience. Thank you for bringing this to our attention.
Charged me double for an oil change and tire rotation
Business response:
We'd like to look into this. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7055 to discuss this further.
Took the car in for a Free recall repair, and it cost me $300. Due to poor communication with the service rep. I was charged for a Red Value Package when I was told I needed an oil change, tire rotation and battery service. Since I had just been dropped off to pick up the car and my service rep or the service manager were not there, I paid the extra $300, and immediately left VMs for the rep and manager. Never received calls from them, so I called the dealership for the GM. I did receive a call back from the GM and he said h... read more
Business response:
We're happy that our team was able to assist you with this situation. Should you wish to discuss this further, at your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7055 to discuss this further.
This was my second time bringing in the vehicle. The check engine light is still on and they said they will have to order a new part for it. Its been about almost 3 weeks and Im waiting for the part still. I will still have to bring in the car again once the part arrives and leave it for a week. This "premium" vehicle is becoming more of a headache.
Business response:
We appreciate your patience as our manufacturers are still experiencing delays. Our team is still striving to offer excellent and efficient customer service in the mean time. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7055 should you wish to discuss this further.
They suck and didn't fix my car it's still broken I will never go there again
Business response:
Jeffrey, we'd like to discuss the situation at hand as you do have a Jeep so we are in communication with the manufacturer about the repairs. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7055 to discuss this further.
I brought my car in recently to be serviced, it was the second time in six months that the tire pressure was not adjusted. The first time I called about it and I never received a response back . During My recent service in April, again as my car was ready I noticed that the tire pressure was not adjusted as checked off the service summary. Pamela Yeager was quick to have the problem taken care of immediately. The last service was over $700.00 and I must admit I was disappointed with the situation. I keep a close eye on the t... read more
Business response:
We'd like the opportunity to address any concerns you have with your recent service visit. At your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 6,246 reviews.
When is Serramonte Ford open?
Serramonte Ford is closed now. It will open tomorrow at 7:00 a.m.