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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Got a rental car for the week for warranty work. But today my engine warning light went on.
Business response:
We are utterly delighted to hear that we could provide you with a rental vehicle while your warranty work was being completed. We understand how important it is to keep you mobile during service visits. We hope the engine warning light issue was resolved quickly and that your overall experience with our service team met your expectations. Your satisfaction with both our service process and support during warranty work means a great deal to us.
Got a very positive email from one rep from the dealer, and was setting up to go for a test drive, when I received another email from a different rep, saying the vehicle was sold. Tried to suggest I should look at a different model. No rhanks Couple days later I found the vehicle VIN at another (not Ford) used car lot. I have seen many 'great value' deals at this dealer, but they never seem to materialize.
Business response:
Your concerns are noted, and we are sorry to hear about the confusion. We understand your frustration. Clear and consistent communication is essential in building trust with our customers, and we recognize that your experience fell short of the standards that we strive to provide. We take situations like this seriously as they help us improve our processes and ensure better coordination among our staff. For further discussion about your experience, please contact Matt Shone, our General Manager, at 650-763-2400.
I liked the valet service to pick up the car but that is it. Did not listen to my request to have the car back for the weekend so that was a big miss. They also did not complete basic service (after complaining they provided a free 1st service for the car but then they did not complete.) Reminder - I paid $3 or $4k for a service agreement on the car. My main concern about the car is the 12 volt battery life and they did not complete test. They also removed the charge port cover and put it on my front seat. This was pure inco... read more
Business response:
We appreciate you sharing detailed feedback, as our goal is always to provide attentive service and respect the expectations set at the time of your visit. Comments like these help us review how requests, service plans, and communication are handled throughout the process. We're committed to learning from experiences like this and improving consistency for our guests. Please contact our Service Director, Jason Lakey, at 650-301-7055 so we can discuss this further.
Not helpful at all. They could not tell me why it was possible for the car to lock with the keys in it. All that was offered was overpriced fixes for simple problems.
Business response:
We appreciate you sharing this feedback, as our intention is always to provide clear explanations and helpful options when questions arise. Our goal is to support customers with straightforward information and solutions they can feel confident about. Insights like yours help us evaluate how we can improve our communication and approach. Please contact our Service Director, Jason Lakey, at 650-301-7055 so we can follow up and review your concerns.
Unfortunately they did not complete service as requested! Told it was a broken shim and only washers were replaced on the rear axle.
Business response:
We recognize how frustrating it can be when expectations for a repair don't align with the outcome, and we appreciate this feedback. Our service team strives to address concerns carefully and recommend solutions based on the information available at the time. We'd like the opportunity to look into this further and help clarify next steps, and we encourage you to contact our Service Director, Jason Lakey, at 650-301-7055.
I liked the vehicle. Now, Ihave buyer's remorse. Experience was nothing special.
Business response:
We are concerned to hear that your experience with us did not meet your expectations, despite your positive feelings about the vehicle itself. We understand how disappointing it can be when the process falls short of what you hoped for. Your feedback helps us recognize where we can work to improve our service. We would appreciate the opportunity to discuss your concerns further and work toward a resolution. Please contact Matt Shone, our General Manager, at 650-763-2400 so we can better understand your experience and address... read more
waiting more than 2 hrs for general service is why rated only good, basic servicing requested should only take no more than 1 hr to complete at the most
Business response:
Your input is valuable to us, and we understand your frustration. Your feedback helps us recognize where we can improve our efficiency and better meet customer expectations. We value your business and want to ensure future visits provide the timely service experience you deserve. Please contact our Service Director, Jason Lakey, at 650-301-7055 so we can discuss your experience further and work toward a better solution.
Tried to add three nonsense items to my bill. Not a happy camper.
Business response:
We are concerned to hear about the billing issues you experienced during your service visit. We take billing accuracy seriously and appreciate you bringing this to our attention. Your feedback helps us ensure our processes meet the high standards that we strive to provide. Please contact our Service Director, Jason Lakey, at 650-301-7055 so we can review your billing details and work to resolve this matter promptly.
Serramonte Ford ain't good , bad services and absurds policy
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 6,239 reviews.
When is Serramonte Ford open?
Serramonte Ford is closed now. It will open at 7:00 a.m.