This profile has been claimed by the business owner or representative.
Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Made an appointment for 8:am. Arrived there at 7:50 am and waited for my car for 7 hours to be finished. Car was done (recall and oil change) at 3:00 pm. I thought the whole point of making an appointment is that your car would be serviced first and for them to deal with the other cars that are just basically walking in for service.
Business response:
We are disappointed to hear that you feel this way about your recent service visit. We understand your frustration. We take your feedback seriously and would like to discuss this matter further with you. Please contact our Service Director, Jason Lakey, at 650-301-7055 so we can address your concerns and work to improve our appointment scheduling process.
Poor service and communication
Business response:
We are disappointed to hear about the challenges you experienced with our service and communication. Your feedback helps us understand where we can work to improve our processes and how we interact with our customers. We recognize that clear communication and quality service are essential to building trust, and we take your concerns seriously. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact our Service Director, Jason Lakey, at 650-301-7055 so we can address... read more
This probably the worst service experience I have ever had for serving my car. The service advisor was aggressive and when trying to explain this has been an on going issue. Where I had brought it to this location twice before.
Business response:
Thank you for sharing your concerns about your service experience. We understand your frustration and are sorry to hear that you feel this way. Your experience falls short of the professional and supportive service we strive to provide to all our customers. We take situations like this seriously. Please contact our Service Director, Jason Lakey, at 650-301-7055 so we can discuss your experience further and work toward a resolution.
I don't recommend this shop in any capacity. They are horrible at communication, and the prices are extremely unfair. We found the same service for our water pump at another Ford dealership for $2k less than they quoted us at Serramonte Ford. To make matters worse, once we came to pick the car up after speaking to our service rep the car wasn't ready, and I had to wait 30 minutes while they finished up the paper work they should have had finished the week before.
Business response:
We strive to provide clear communication, fair pricing, and a smooth pick-up process for every guest, and it's clear we missed the mark during your visit. We'd really appreciate the opportunity to review your situation in more detail please reach out directly to our Service Director, Jason Lakey, at 650-301-7055 so we can discuss your concerns
Really disappointed. Procedures that should take no more than a day end up taking several days, with weak excuses given each time. Last visit, supposed to replace battery (among other things) and never did. Got the old bait and switch on the extended warranty as well. Looking for a new dealer for service as I really don't want to ever return there.
Could have been way better. Went for an Oil Change and inspection. -Oil filter was installed loose & leaking -Didn't do much of an inspection because I wasn't provided a detailed printout and wasnt informed about the badly damaged lower balljoints, the warped rear brake rotors, or the transmission leak.
Poor communication from the service provider
The service advisor did not look over all warranty options and failed to call on the right date.
2007 e350 mercedes, flew from lv nev. to sf. to buy car salesman said great cond. checked car looked and drove good my bad never took the fibreglass panels underneath off and inspected underneath. my mech. wants $1000.00 for leaking engine oil pan, and trans. pan gaskets. used car as is where is be ware of these words from anyone especially a car dealer irving pettit other than that i love the car
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 6,239 reviews.
When is Serramonte Ford open?
Serramonte Ford is closed now. It will open at 7:00 a.m.