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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Terrible. Had my car for 2days and never looked at it! Called to tell them I was picking up the car and still had to wait 30 minutes to get my car.
Business response:
We appreciate your patience as our Service Drive has been experiencing increased traffic as well as delays from our manufacturers. We'd be happy to address this directly with you. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss this further.
Treated poorly by employee
Business response:
We're extremely disappointed to hear this feedback and we want to speak with you directly to understand the situation further. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss this further.
People were nice but second time the transmission had to be taken apart in 5 days to be fixed. Maybe it should have been replaced.
Business response:
In terms of transmission replacement, if under warranty, a thorough inspection is required under terms of the warranty prior to a replacement being issues unfortunately. We'd like to discuss this further with you as well as answer any questions. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052.
3 weeks to repair transmission 5 days later transmission fails again.
Business response:
We're disappointed to hear this. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss this further.
no diagnostics done ,just went and recommended timing chain and oil pan leak. never showed any pictures nor parts and returned truck with missing and unsecured parts that they forgot to reinstall. all this while never fixing the issue I brought it in originally. Same noise, same problem, faulty vacuum hose on the 4wd system that had been pointed out on the Ford website. Their own website. truck was returned to me and it broke down in Lake Tahoe area and I was stuck. Great service. took no responsibility , saying I should hav... read more
Business response:
We'd like to go over our findings and repairs with you directly. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss this further.
The 2016 is no longer mine. There was a transmission problem. It was not serviced or fixed.
Business response:
Please reach out to our team to assist in removing you from our system. Thank you.
This experience was a DISASTER. We brought in the car because we received a recall notice and they tried to charge me a "diagnostic fee" of $250. Why would they charge me for a diagnostic fee when it's clear that the purpose I'm there is because I received a recall notice from Ford? On top of that, I could never reach my service manager via phone because all calls went to voicemail and he did not return my calls. I had to go to the dealership in person to fetch my car which was still in the bay.
Business response:
We'd like go discuss this appointment with you. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss this further.
The last 2 times Ive taken my truck in I asked for tire rotation the first time I didnt receive it and didnt realize it.the second time I had to return a couple of days later when I discovered that it hadnt been done 4.5hrs Ill never get back
awful and dishonest as well as overpriced.
Business response:
We're a bit concerned to hear this feedback as we strive for transparency in our findings as well as competitive pricing for our services. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss this further.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 6,246 reviews.
When is Serramonte Ford open?
Serramonte Ford is closed now. It will open at 7:00 a.m.