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Sherwood Buick GMC
- Car Dealers
- Sherwood Park, AB
About this business
Location details
10 Automall Rd, Sherwood Park, AB, T8H 2N1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Extremely unsatisfactory experience from Sherwood Buick GMC. We had to come back multiple times to test drive the car due to poor communication. Finance Manager, Sherri Labant then brought us the bill of sale where we learned hundreds of dollars of tax were added, which we pointed out where she then responded with “I don’t do the math, the computer does it for me so I don’t know”. The “calculation” error, later rectified after they redid the math. They also tacked on multiple fees on top of the listing price such as a docume... read more
Business response:
Thank you for sharing your feedback. We’ve been in touch with you directly, and your vehicle is currently going to Honda for repairs. In the meantime, we’ve provided you with a vehicle to drive, and all repairs are being taken care of at no cost to you. We truly appreciate your patience as we work to make this right.
Had a terrible experience at this place. Terrible financing lady and even worse salesman. They really jerked me around from the start. Then after a month of having my new truck, I had to contact them to get my deposit refunded. A month!! And I had to contact them for it! They obviously had no intentions of returning that $1000. Super shady establishment. Run far away from this place folks
Business response:
Thank you for taking the time to share your experience. Your comments have been noted and will be reviewed internally as we continue working to improve our processes. .
Sold a Repaired Truck as New – No Disclosure, Ongoing Issues Review: I purchased a brand-new 2024 GMC Canyon Denali from Sherwood Buick GMC, expecting a factory-fresh, undamaged vehicle. That’s why I bought new — to avoid the risks that come with used vehicles. Unfortunately, after taking delivery, I discovered pre-existing roof damage near the B-pillar that had clearly been repaired before I picked it up, with no disclosure from the dealership. This is a serious breach of trust. Had I been informed of the repair, I would no... read more
Business response:
Hi Hubert, Thank you for taking the time to share your experience. While we’re glad parts of the process went smoothly, we’re truly sorry to hear about the issues you encountered after delivery. That’s not the level of service we aim to provide, and we understand your frustration. We’ve shared your concerns with our team and would like to ensure everything is properly addressed. Please feel free to reach out to us again at marketing@sherwoodbuickgmc.com so we can follow up and make things right.
Bought a new truck, went to pick it up to be told once I got there that it had faulty AC parts and they were on back order with no ETA. I was told I could have a loaner vehicle which I declined and insisted on a truck that was ready to go now, which is what I bought. I was told there were a few twin vehicles we could swap for, or perhaps switch parts on a different vehicle and the sales manager would contact me first thing the next morning. Was finally told the next evening after a few texts that no the parts can’t be swappe... read more
Business response:
Hi Angela, We’re sorry to hear about your experience and appreciate you bringing your concerns to our attention. We understand how frustrating this situation must be and want you to know that we take your feedback seriously. We’re glad to hear that you’re now in communication with our management team, and we’re committed to working with you to help find a resolution. If there’s anything further we can do in the meantime, please don’t hesitate to reach out.
Bought a new 2024 GMC Canyon Denali through the dealership, everything was great until the point I actually took delivery of it. Had my previous vehicle written off, while I waited for insurance to get everything taken care of they got me into a loaner until my truck was ready which was really good on their part and was definitely appreciated. When I picked the truck up, one of the tires had low air pressure, not a huge deal, but if I'm buying a vehicle I would think something like that would be taken care of ahead of time b... read more
Business response:
Hi Hubert, Thank you for taking the time to share your experience. While we’re glad parts of the process went smoothly, we’re truly sorry to hear about the issues you encountered after delivery. That’s not the level of service we aim to provide, and we understand your frustration. We’ve shared your concerns with our team and would like to ensure everything is properly addressed. Please feel free to reach out to us again at marketing@sherwoodbuickgmc.com so we can follow up and make things right.
Dishonest about pricing. Did not respect provincial all-in advertised pricing laws and lied about fees that cannot be legally added on top of the advertised price, such as PDI. I would expect a sales manager to be familiar with AMVIC regulations.
Business response:
Thank you for your feedback. We want to assure you that we are fully committed to following all provincial pricing laws, including AMVIC regulations, and strive to maintain complete transparency with our customers. If there was any confusion or misunderstanding regarding our pricing or fees, we apologize for that. We would be happy to discuss your experience further and clarify any concerns you may have
They were great getting us in the door. Had all the right answers and treated us fairly. Unfortunately upon delivery that’s when things started falling apart. Had trouble meeting the delivery schedule. Couldn’t get us our copies of paperwork ( big amvic no no) couldn’t get us the 2nd set of keys as promised. Didn’t even get the truck home without check engine lights coming on. 5 months later still waiting on empty promises. I would stay away from this place.
Business response:
Thank you for sharing your feedback. We're truly sorry to hear about the issues you've faced after your purchase. We understand how frustrating it must be to deal with delays, missing paperwork, and vehicle performance problems. It's clear that we did not meet the high standards we set for ourselves, and for that, we sincerely apologize. We take your concerns seriously, and we are addressing the issues you've mentioned internally
When we purchased our truck we made it clear that it must be mechanically sound(we stressed this many times to our sales person and the finance guy). When the truck was delivered there was still the concerns about it. I was in contact with our sales person and he told me that nothing could make me happy and I was in a rush to get our truck(yes, I was looking forward to getting my new to me truck but once we got a loaner vehicle I didn't care how long it took to make the truck right). In the 3 months we have had the truck it ... read more
Business response:
Hey there, we are so sorry to hear about your experience with your truck purchase. We take pride in ensuring our customers are satisfied with their vehicles, and it's concerning to hear that you've encountered ongoing issues. We would like to look into this matter further and address your concerns, but unfortunately, based on your username, we are unable to locate you in our system. To help us investigate and potentially resolve these issues, we kindly ask that you reach out to our marketing team at marketing@sherwoodbuickgm... read more
I would not recommend Sherwood GMC. I found the staff very unprofessional(swearing and pretend fighting on the sales floor). I was not even approached in the dealership when I walked in and there was many salesman standing around. And on top of that the guy behind me was approached right away after entering. As much as I love my GMC and Sherwood GMC is very close I would take it elsewhere if you want good service and professionalism
Frequently asked questions about Sherwood Buick GMC
How is Sherwood Buick GMC rated?
Sherwood Buick GMC has a 4.4 star rating with 4,014 reviews.
When is Sherwood Buick GMC open?
Sherwood Buick GMC is open now. It will close at 8:00 p.m.